Since a short time my Sonos connect 1, does not streaam correctly. It works with hickups. I changed the networkcable and assigned a unique IP adress, but it stays the same. Could I reset the device to solve this problem, or is the device broken?
Answered
problems with connect1
Best answer by Airgetlam
It really depends on what is causing the hiccups. In some cases, it may help, in others, it won’t make a difference. Given that the CONNECT gen 1 is such an old device, it’s possible that there’s enough RAM failures that might be causing the issue. But we in this community don’t have access to the data in a diagnostic, so I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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It really depends on what is causing the hiccups. In some cases, it may help, in others, it won’t make a difference. Given that the CONNECT gen 1 is such an old device, it’s possible that there’s enough RAM failures that might be causing the issue. But we in this community don’t have access to the data in a diagnostic, so I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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