Did you run the Remote Control Setup in the Sonos app?

Read more here:

https://support.sonos.com/en-us/article/control-sonos-home-theater-with-your-tv-remote

Yes, it is the setup wizard that I mentioned in my message.  It doesn’t detect anything.

I suspect the TCL remote is not currently set up for IR. You may want to check the TV’s manual on how to switch from Bluetooth/RF over to IR. 

I am pretty sure it is using IR as I can see the light when pressing buttons and if I cover the end the TV does not get the command.  Will have to raise with Sonos and see what they can come up with.

In case anyone else gets this issue, Sonos think that there is something wrong with the Ray itself and are going to send a replacement out.  I will update once this happens to let you know if this resolves the issue.

I’m having the same issue with the same tv. Let me know if you find a solution 

A possible solution is to perhaps first check that the IR sensor is enabled on the ‘Ray’ …in the Sonos App, goto ‘Settings/SystemSRay Room Name]/Use IR’ …and if it is, but still not working with the ‘TV Remote Setup’ wizard, to then submit a Sonos diagnostic report and note it’s reference. Then contact the Sonos Support Staff to establish if there is any issue with the IR sensor on the device, or to establish if there are any other issues.

Any update on this? Is it a known issue or an isolated incident? I have a TCL Model 49S405 tv on my patio and I was planning to hook up a Sonos Ray this weekend.  Thanks in advance!

Tuve el mis

Recibiste alguna respuesta?

Tengo el mismo problema con varios TVs TCL y RCA pero no es sólo con Ray, con Beam también me pasa.

La solución que encontré es primero desenparejarlo del Bluetooth para que use solo el IR. Llego para que reconozca el control hay que hacer como si fuera “Doble Clicks”. Cada vez que se hace doble click es una señal que recibe el Sonos. Ésto es igual con todos los botones.

Así pude emparejarlo, y si bien no es muy cómodo ni la mejor solución, funciona.

Aparentemente hay algún problema en la sincronización con éstos controles.

I’m having the exact same problem.  :(

I had the same problem but got it to work. Press the volume+ button very fast. Pretty much as fast as you can. Not slow. The light on the Ray flashes when it sees the signal.

I also was dead center onto the Ray about 5 or 6 feet away, not sure if that matters as much.

(If you jumped straight to this answer the other trick is you have to turn off Bluetooth on the TV so the remote sends an IR signal the Ray can see.)

I should have added, no need to stop at 3 presses. Just keep pressing it until it gives you the next screen.

Purchased a Sonos Ray today. TCL remote is not being recognized. I tried the pushing the button really fast to get it to recognize, but then you have to push the button really fast to use the remote to adjust volume.  This isn’t working. I’m packing it up and taking it back unless someone from Sonos can give me a solution. 

In that case it maybe best to reproduce the issue and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.