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I‘m not able to browse my Plex library. The Sonos app shows „unable to browse music“. Plex Server is on local network on a synology NAS and up to date.My Diagnostic number: 1000464559

I have Sonos SL One in 3 rooms. I don’t keep them switched on. When i want to use one, say in the kitchen, it doesn’t always connect. I run through the prompts, disconnect the router and sometimes the product works and sometimes it doesn’t. i have a good internet connection. Rather frustrating as generally happy with Sonos. Any tips?

not sure if I’m posting in the right section ……Please help. I have a R7350 Nighthawk system with download speed 411.12 Mbps & upload 22.13 Mbps. I have (2) Sonos one SL. The problem is after playing for an hour the music stops. The light on the top of the speaker is white. I have made about 10 calls when submitting diagnostic code. At first I was told to contact my network provider . Changed channel setting still no difference. All speakers show on my network & are on 2.4 GHZ. speakers are about 15-20 feet from router open floor plan. Not to sure what to do at this point. Any assistance would be appreciated. Extremely frustrating when you call and it like they are reading off the same que card. The latest was told to delete everything and reinstall ...yup same result….Please help!!

Hi,Simple question, i am wondering if i can add a sonos sub mini to a setup with a sonos sub gen3 before i buy it.It is to give a boost at the rear of my room without getting a second sub gen3.Thank you guysPhilippe

Hi all. New to forum and help with the following issues would be much appreciated: Getting hum when connect the Pro-Ject T1 BT to Sonos Amp, which I think might be ground loop, is that possible with this turntable given built in phono stage ? Sonos Amp has no ground post so where and how do I attach ground cable from turntable if this is what is needed to try and stop the hum ? How the heck do I turn off the annoying bleep on the Sonos amp if you press the volume up or down. It’s sound crazy annoying and spoils the listening experience ?many thanks for any advice.

Hi,I bought a pair of Play 3’s six years ago to replace stereo system and use them for music via my laptop. I want to boost these and add more bass to the system.My question is simply this, will a Sonos Sub mini pair ok with the 3’s via the S2 app I use on my laptop?Many thanks in advance, Dave 

I have 3 Amps, 1 Connect and 1 dock for my home system.This power four zones with a total of 12 speakers. I am ready to pull the trigger on S2 because I want Apple Air Play.I understand the need for 3 new amps but what is the replacement for the Connect and the dock? Do I use what they now call a port?

When connecting to a remote, Bluetooth speaker, I am having issues connecting back to my surroundsound

Regardless of media being played, my sound is missing the right or left side. Some songs fine, but those at utilizes both do not sound in full. 

I’ve scoured the community for an answer to this and all i see is the recommendation to check my smart tv and disable passwords (none are enabled) or to factory reset which i prefer not to do. Is there someplace in the sonos app or on iPhone settings i can control this? I don’t even see Airplay on my settings list in my iPhone 12. Thanks!

I’m looking for a recommendation on a universal speaker floor stand that can accommodate a Sonos One, I’m not a fan of the stands made specifically for Sonos One as I guess I won’t be able to use those stands for anything else in the future if I ever change to a different set of speakers. 

Hi, I’ve had the Sonos Five & Sonos Roam for a few months now. Almost every night I attempt to listen to music with my partner while hanging out/making dinner and it feels like every night I experience a different issue and it turns into a 30 mins-45 minute ordeal just to get music working.  In no particular order or frequency it is one of the following:Sonos Five disppears from Sonos app Sonos Roam disappears from Sonos app Sonos Roam appears to be ‘Powered Off’ when it is in fact powered on Sonos Roam appears to be in ‘Sleep Mode’ Sonos Five & Sonos Roam both appear in the app, but I cannot connect to them through Spotify Both Sonos Roam & Sonos Five appear in the app, and I can stream music to one or the other, but not both at the same timeIt’s a nightmare every time I want to try to listen to music. I’ve tried ALL the basic troubleshooting steps:Powered Off & Back On Unpugged & Plugged Back in Ensured that the roam is fully charged Pressed ALL the buttons on the

I replaced my 1st gen. Sonos Beam with a Sonos Arc.  I've read online and forum posts that suggest the Beam can be used as a "speaker," but those provided scant "how to" details.   I have Sonos products throughout my home and do not need another TV “soundbar.”Can someone please point me to a resource/link/thread that will explain how I can convert the Beam "soundbar" into a simple speaker that's NOT connected/associated/affiliated to/with a television set? I’m assuming I can do the set up using the Ethernet port, and, using the App, can then assign the Beam it to any room?It would also be interesting to hear what other applications users have found for their retired Beams--besides.selling them--additional speaker for existing set up? Independent speaker in another room? Cordially,Bill

Four Sonos Ones, two Sonos Threes. One Connect and One Boost. The Three are a pair. One of the Threes is hardwired into the router, as is the Boost. The other Three and the Connect are eight feet from the router, unobstructed line of sight.1300 square foot, single-level apartment. Drywall walls.New (Sept 2022) router.I cannot accept “network interference” as a reason why speakers drop and come back in sporadically.Yes I have rebooted the router, and at least weekly I unplug and replyg every speaker (which involves moving bookcases, which is nice).Diagnostic 233812001 and 964518148.

I know the repeat flag stays on for a playlist between usages of the Sonos system, however when I switch to a new playlist, the repeat flag switches off.  How do I globally set Sonos so that it repeats my playlists by default? 

A friend has asked for my help updating their sound system.  They have built in speakers for a home theater in two rooms.  Sonos “was” out of the question as a Sonos Amp only powers one pair, so many would have been required.  The new AV receivers that advertise “works with sonos” would be a good solution.Question:  Are there any receivers/amps that do not require a Sonos Patch?  In working up various systems, the Patch dramatically adds to the cost.  I.E. are there any that have the “complete works” built in?  

I originally bought the Sonos Beam Gen 2, but found it too small for our living room. Returned it in favor of the Sonos Arc. The soundbar is connected to a Sony KD-65XH8096 over HDMI ARC (No eARC on this model).With both soundbars I’ve experienced intermittent audio dropouts. It’s not even a full second. But it’s very noticeable.Doing some googling, it seems this is a fairly common “Sony” problem. To test this, I hooked the Arc to my 32” Samsung Smart display. Samsung did not show any audio dropouts while I tried it, so I’m inclined to believe this is related to my TV and not the soundbar. The Samsung did however send audio as PCM, so there’s a bit of a difference there.Anyone got any tips on how I can be sure the issue is related to my TV and not the soundbar? 

I have a google nest hub set up with the default speaker as my Sonos move, and the default music provider ass Spotify. Everything has been working great, except for sometimes when I ask google to play a specific song title, it will repeat the correct song but then play a completely different song not he speaker. I have spotify premium account set up on both google and Sonos. General playlist requests work for example “Play country music” but specific songs don’t. Any fix?

So I have my speakers in the lounge grouped together, however I wish to play music through only one. Is this possible to do without ungrouping them please?

I have Sonos Arc, Sub, and 2x One SL speakers, connected to my TV and via WiFi. I also have an integrated amp that is connected to Connect via RCAs, and Boost for internet connection. The amp also drives 2 M&L electrostatic speakers. Can I integrate the latter with the Sonos sound output?

None of my devices (mac, iphone) now show me the contents of SIRIUS XM. SXM is among the services I can play, but I can't see any channels, on demand programming or anything else. This started for no apparent reason several weeks ago. The other services work as they always have. I've tried removing the SONOS app and reinstalling. I can only play SXM with voice commands, but this is limiting. I'd appreciate some advice.

My music library is stored on a NAS. When I upload a new album and ''update music library'' on my Sonos app it quite often only syncs a few of the songs from that album. They're all the same file type

I don’t have a Port to test this out on so I’m hoping you can help me out. I would like to replace my Connect with a Port so I can have Airplay2. I want to keep the Port in fixed volume, but am wondering if Airplay volume could still be controlled through the phone even with Fixed volume set on the Port. I like “fixed” for most of what the Port would be used for, but I am hoping that the fixed setting doesn’t block the Airplay volume control. 

I set up google and Sonos and everything seem fine and connected. I ask “play queen on Sonos”first I get “sure, queen from Spotify, playing on Sonos”and 3 seconds later “sorry that mode is unavailable”

Hi, This is beginning to be a familiar story, please bear with me.So, there seems to be a clear distinction between the following events.When using an Amazon Dot, BBC sounds and station selection works. i.e. “Alexa, please ask BBC sounds to play Radio 2”  The usual BBC sound bite plays and asks me for the service I require. I ask for BBC Radio 2 and it plays.   When performing the same procedure with an Alexa enabled Sonos Play1, The BBC sound bite plays OK, but after saying “Play BBC Radio 2”, Alexa responds with “Playing BBC Radio 2” and then nothing. However, maybe more importantly, the light on the Play1 seems to go dimmer, indicating that it is no longer communicating and has ‘dropped out’. This may be a clue considering different servers to BBC sounds?I appreciate that this topic seems to have been thrashed but I’m sure I’m not the only one with this existing issue. Neither the tech lads can sort this out or any of the proposed solutions found here have worked.  I have tried endl