Answered

I’ve been trying to add the ability to control my Sonos system with Google Assistant. In the Sono2 app, I go to “Service & Voice”, then select “+ Add a third-party smart device to control Sonos”. I then get the option of either Amazon Alexa or Google Assistant. When I choose Google Assistant, I get the following screen: It doesn’t let me add any functionality in the app itself. I have followed this instructions on Google Assistant but it doesn’t work. I spent a long time on the phone with Sonos Technical Support but they couldn’t solve this. Anyone get past this issue? Thank you 

I see quite a number of folks with this issue one and two years ago.  Mine is of recent vintage, since iOS 16.3   I can restore access by reauthorizing of course but doing this every single time I want to use the app with Sonos is not a good user experience.  Since I have no issue with Pandora directly, I have to conclude this is a sonos issue and hope there is a better fix for this than ignoring the problem.  Sonos has always been my exemplar of great customer service and smart tech support but this time around there seems to be nothing from Sonos but the sound of crickets.  

This past few days when I play my Sonos speakers throughout my house, on an off some of the speakers either stop playing or, if the do, at much lower volumes …this last maybe 5-10 seconds and then the speakers start playing again. I had never experienced this issue and have owned Sonos speakers for many years.

I cannot get Spotify to work on either my Sonus one or beam. Recently updated my router and connected both items and added Alexa. Alexa speaks and actions my request but nothing plays. Has anyone experience this and know how to fix. They both worked fine before. On the flip side, Google assistant works fine. So confusing please help.  

A current sales price is a better deal than the upgrade program, but said credit is preventing me from getting the sales price. I understand that offers cannot be combined, but how can I get those credits cleared out so I can qualify for the sales price?

I have a NAS on my network where I have a music library of thousands of CDs I have collected over the past 20 years.  All of the other systems that use that library are able to easily identify multiple albums with the same name as being different.  When I index on Sonos - these multiple albums all combine into a single one.  Are there settings that allow me to identify the datapoints that define an album?  Example:I have multiple recordings of the same Opera - They they are all called ‘Faust’ but they are performed by different opera companies, different release dates and different cover art.  When I look at the album Faust on Sonos - I see track 1 5 times.  etc.  I would like to be able to define an album based on the Title, the Year, the Artist.  I have a similar situation with Broadway Musicals… the same album with different cast recordings.  Has anyone been able to overcome this?  I don’t want to have to include the artist as part of the album title when there is a tag for the arti

My tv and Sonos Arc sound bar are in the front right corner of my living room. I use two Sonos Five speakers for my rears. My sitting position is very close to the right rear Sonos Five. The left rear Sonos Five is about 11-12 feet away. I am wondering if I add a Sonos One to the front left (also about 12 feet from my sitting position), would I get more left side sound than what I am currently getting?

I would like to add an older speaker to my S1 app. The option to add a device is not allowed without an app update. If I update, will my old speakers be supported?

Last year I researched that the Sonos One SL speaker was compatible with the S1 app - and requested one for Xmas so we could use it as an extension to our existing system. By the time I received the speaker & tried to set it up, it seems this situation has changed, and I have been unable to get it to work on our existing system. I have had to create a new registration and set it up on a the S2 app just to be able to get it to play. However, this means I am unable to play the same music on the One SL as the rest of the house, which is pretty annoying because this was the reason for purchasing it.Is there really no way to connect this to our old system? At first, I assumed I just needed to use the Downgrade option - but that would not work either.  

Yesterday my Beam stopped properly responding to Spotify requests whether they were Alexa-voice requests or directly through the Spotify app.   It starts to play after a LONG while then stops.   The starts again.   Very odd.   Nothing has changed.  Not having this issue with my other Sonos One

Hello Everyone,I recently hooked up my Sub Gen 3 to my Arc/One SL system.  It sounds good but every so often it sounds like there is low end feedback.  It’s a low frequency sound that just sort of takes off on it’s own.  When it happens I change the source and it goes away but when I go back to watching a movie it happens again.  I have tried lowering the sub volume and that helps but doesn’t fix it.Any thoughts at all?Thanks for reading!

I have both Sonos 2 and Sonos 2 on my iPhone. One house has an all Sonos 1 system. A second house has an all Sonos 2 system. If I use the Sonos 2 system, when I return to the house with Sonos 1, the Sonos 1 app will not find or recognize the Sonos 1 system. If I uninstall the sonos1 app and reinstall all the speakers the Sonos 1 system works perfectly until I visit the second house and use the Sonos 2 app with the Sonos 2 system. Upon return to Sonos 1 house the Sonos 1 app will not recognize the sinks 1 system and I have to uninstall and reinstall again to get the Sonia 1 system to work.Does anyone else have this issue? Despite what Sonia advertises, is it not possible to have both Sonos 1 and 2 apps installed on the same devise?Does anyone have a fix for this problem? 

Hello, I have a little question, How many sonos devices can I connect to the same wireless network?I have 30 SONOS Devices in this moment and I need to connect 6 more

Hi. I have an Arc, Sub and 2 One surrounds.  Sometimes when watching TV I am in my kitchen and would like to know if I can add another speaker that would play the entire audio track so that I can hear the sound from what is on TV better without having to turn up the overall volume too much.Thanks!Marc

Hello: circumstances allowed me to acquire a new Sonos 5 , to enjoy with a single One SL. I have one listening room. Can I stand the 5 vertically ( like one would if using two 5s to create stereo) and connect it to the SL to play stereo? Or am I asking  the system to do something it wasn’t designed to do? Is it preferable to have the single 5 in stereo configuration and just add the SL and use Trueplay to optimize the sound? Thanks for any advice!

Hi.  Hoping someone has come across the same problem and fixed it. Current set up is a sonos beam and two ones as rears. TV is an LG OLED 65 C1 and it’s all connected through eArc. Have an Xbox series X connected and recently added a Nintendo Switch to the set up which has caused some issues. At first thought it was an issue with the switch to the tv to the sinks but have noticed the issues is now coming up on the Xbox as well. Basically no sound and any attempt at turning it up comes up a symbol on the screen like it’s been muted. If I turn the tv off, restart the sonos and the stars align then it will start working for both consoles but it’s not full proof.  Anyone got any ideas how to fix?  Moderator Edit: Added “Nintendo” for clarity

Any progress on having a sonos speaker combine with an Echo speaker to make a group?

I have three Play:1 speakers and one Move on my system that has worked fine until recently. Now it just takes forever to start, plays for 2 seconds then cuts out, will come back for a few seconds and then cut out again. The only time is works is when I play the KUVO jazz TuneIN station. So random. 

I have 2 x play 3 and a sub in my dining room is there a way of making it louder ? 

Hi all,Quick question: Sonos and spotify app are installed on an Ipad with internet. is the sound volume control (up /down) done via the internet of via de iPad ? what can cause a delay when turning the sound volume up or down?

We have a number of Sonos speakers, three of which use Google voice search. We each have our own Spotify user profiles and Google Assistant accounts, including my wife. For both of us, Google complies with commands to do things like switch on lights, and if we ask it "Who am I," it knows each of us by name. But for me, it only functions when I request music. It indicates that it doesn't understand for my wife. Using her Spotify app, she can effectively send music to Sonos, but voice commands are ineffective.

I was an early Sonos adopter and have a perfectly functioning system including a number of original Play 5 devices. As a result, I have never upgraded to the S2 operating system. I would now very much like to buy a Beam Gen2, but see that that requires S2.  However, having set the beam up, i hope that I would actually need to control it with anything other than the to standard remote control.  considering this, is it possible to continue running my S1 system in the house, but set up the beam to run independently as a to speaker only?Thank in advance of any advice you can provide..   

I can paly several other radio stations from NRK / Norwegain broadcaster, but not my favorite.I tries on Sonons radio, radioplayer and NRK radio - non is working for NRK P1 / NRK P1 Stor-Oslo.  

Over the last year the Arc sometimes loses sound.  If I unplug the HDMI, sounds comes on the tv.  I have to unplug and reset the Arc to get it to working again.  Now this is happening atleast twice a week.  Anyone having this issue and a resolution?

Yesterday around 21:40, the Sonos Roam bugged started making a very intense loud and weird repetitive sound and was impossible to turn off by the application.Is there anyway to check the system as the device is bran new. thanks.