Answered

How to perform factory reboot. Something other than unplug and plug back in? Performed this function so many times I could not possible count. 

I keep getting 701 error when I go to play my Spotify Songs. When I play from ANY other playlist on Spotify, it all works fine. Im a little annoyed the Sonos keep just putting this down to a ‘network error’ and to restart my router to be honest. What difference does it make if its MY playlist or another playlist on Spotify??

Where can i find a replacement speaker for the sonos play 5 gen 2 

Hi folks, Here is my Sonos setup : Beeam Gen2 / Sub mini / 2 x OneSL  When i disable surround Audio, Sonos One SL are flashing green (slowly), not pleasant during the night... So I want to simply disable all status light , when i do that wih iOS app in the piece , Sons One Sl remains illuminated… (Beeam & Sonos Sub are OK off), Can you help me ? Best regards,

How do I clear all the paused stations on each player?I was woken in the night by one speaker suddenly deciding to un pause.

Since I switched to Windows 11 I can't add folders to my music Library settins. I'm trying to add a music folder that's on my internal hardrive and I keep getting the message "Sonos was unable to add the music folder, Reason: The computer "DELLPC" refused to let Sonos connect to it.

Two days ago, one of the speakers in my system stopped being able to have audio sent to it from Airplay. I get an error on my iPad that simply states: “Airplay: Unable to connect to “Office”.” Airplay works on my 4 other Sonos speakers throughout the house, apart from this one. None are added to my home via Homekit. I’ve tried the following:Restarting speaker Restarting iPad Restarting network Changing from a wired (sonosnet) to a wireless network connection Factory resetting speaker  The best workaround I have for the moment is AirPlaying to another speaker, setting volume to 0, and grouping to my Office speaker, but this is insanely convoluted. I found a few other posts regarding similar issues, however they’ve stated that a factory reset has fixed the issue - unfortunately not the case for me. Is the only option currently to wait for Apple to fix their AirPlay architecture? Or has anyone come across a different fix?

I have an older Sonos looks exactly like the new FIVE.  I set up the 2 new white FIVES and the Arc yesterday and found my 4-6 year old old black Sonos that looks like a Five.  How do I add this to my other 3 pieces ? 

Does it matter which channel for Sonos ? 1, 6, or 11

Bonjour, j’ai deux one et un Sub que je peux faire jouer en même temps. Est-il possible d’ajouter un Move en plus et qu’il puisse jouer aussi en même temps que ce que j’ai déjà ? Merci

Even after a re-install of the app. This applies to both the app on the iPhone and the PC app. Thanks for any thoughts.EDIT: this only fails when listening to radio feeds. Works fine when playing my music library. IfI switch back to a radio feed, it shows the same title from weeks ago.

I have a Sony Bravia tv linked to a Sonos Beam Gen 2 vis HDMI Arc. Most tv channels are ok but some show Stereo PCM where the sound volume is very low and poor quality. I have to double the volume setting to make it audible.Is there a solution for this? 

I have moved into a house with Connect:Amp installed (I think it is likely more than five years old) I have installed the Sonos 1 app and it can find the unit after I turn it on with a factory reset (power on whilst holding the top button (mute button).  The app then asks me to press and release the top two buttons (mute and volume up) but then never proceeds beyond that. The unit light starts flashing orange. The Connected:Amp is connected to my router via an ethernet cable and is connected to the same network as my iPhone

In the past few days I’ve notice a problem with Amazon Albums. You can select play, but only one track will play, before it starts to play other tracks from other albums. They are not completely random. Its almost as if it is stuck in a ‘play other tracks like this’ mode. Also, I can’t add the album to the queue. This appears only to be a problem with Amazon music. Any ideas on what's gone wrong or how to fix it? (I’ve tried reinstalling Amazon music)

I just bought the Sonos Five. I have an Audio Technica AT-LP3 turntable that has a phono preamp. I bought an adapter I pressed the line / phono switch. But nothing happens. No sound.Can you help me please ?Thanks very much

Can i ask is it possible to have sonos set up for tv surround sound and also stereo pair for playing music?

Hello,Can you tell me if in this configuration I will be able to have sound in Dolby Atmos formatSamsung Qe55q7f (2018) ( 1 hdmi arc)Sonos Beam Gen 2Netfilx Premium UltraHDAccording to research I see a lot of problems and I'm a little lost.Thanks in advance for the help and answers.Thierry 

I have the Sonos Arc and have my Amazon Music (Unlimited) and Pandora accounts connected. In my Amazon Music app settings, I am using the default Loudness Normalization. That’s supposed to “play all songs at the same loudness level.” However, that is not at all happening. One song will play at a good volume, then the next song will be extremely loud. It doesn’t seem to matter whether the song is HD, Ultra HD or Atmos. How to remedy this so that they play at one level on the Arc?

Are them compatible?

I accidentally hijacked a Sonos Move in the home of a relative, who lives in another city. I played music on her Move when I visited and was connected to her WiFi. Now when I got home and tried to play Spotify music on my own Move, the music comes from her speaker. This is spooky. I renamed my own Move and now I can choose which Move, in which city, to play music on. We are all on S2. Is this a bug or a feature? Is this a Sonos or Spotify problem?

Hi,i just added two Sonos one SL and a Sub mini to my gen 2 Beam. It « works » except that when powered on, the two one SL are quite loudly buzzing constantly which is pretty unpleasant. i did a diag : 1035931804is there anything wrong with the speakers ?thanks and regards,pierre

Has anyone figured this out yet? I can’t seem to setup the skill for Alexa and in the settings for Services & Voice there’s NO ALEXA THERE.? Why is that?

Hi all,may be having a brain fart but I can’t seem to find specific radio stations on the app, namely Radio Chemical and the Thom York station.I’ve used the search button and it’s given me nothing. A search through the station lists has also given me nothing.any results I do get tend to come from my Apple music.at a bit of a loss so any help greatly appreciated. steve

Ok, I have read many conversations here and on the web but no one seems to have the exact same setup as everyone else so distilling their solution to your own issue can be tricky. So, I have my network like this:Cable Modem -->Orbi Router (RBR50) → BOOSTMy NAS (WD EX2Ultra) is plugged into the RBR50 Router. Router is on channel 1 and SonosNET on 6. Here is my Map (nothing horrible to my eyes):I have constant dropouts in the office which is on the 3rd floor (BOOST on the 2nd). The office has an Orbi RBS50…. Sonos log says the music cannot be found or a SAMBA issue. I am using SMB 2 or 3 mode on a S2 setup.So now for the question, should I add a second BOOST in the office? I could do this connected to the Orbi satellite or leave the BOOST in wireless mode (just plug in near the office Play:3). I have no hard ports in the office connected to the router unfortunately (only the ORBI mesh).

Hello! I have 5 Sonos that are AirPlay enabled, including 2 amps.  for these two amps, they are setup identically, they are stacked on top of each other,  both hard wired direct to the network.  1 amp (and all my other Airplay speakers) work.  But 1 amp gives the same error on any device (“unable to connect to “the pool”) ive power cycled, restarted the network, checked for updates,   Turned WiFi on and off on that amp,   Tried a half dozen iOS devices,     Nothing I do will make the Sonos work.   for this broken amp, no other symptoms, all music services work from the Sonos ap, but not from airplay or apple HomeKit.  it did work at one point when I installed the amps initially, but not anymore.   any tips? Thanks !