Answered

Hi there, I’d be grateful on some advice on putting a dormant Connect unit to new use.I would like to connect a CD /radio to the Connect using line out/RCA cable so that the unit can play through my One speakers. Ideally, I’d want to set up the Connect to work with the speakers in the Kitchen, for example, so that whenever I use the CD/ Radio it automatically feeds through the Connect and to the speakers, without having to set up everything each time via the Sonos app; can anyone advise if this is possible?We already have the speakers in the kitchen, my wife wants to be able to play her CDs from a standalone unit and it would make sense to utilise the Sonos speakers. Although I have a NAS drive with all the music loaded, she doesn’t want the hassle of using the Sonos app to find the particular cd files each time - there are a lot of CD files to hunt through! 

I’m using Google Assistant, and keep getting message, “Spotify Premium isn’t currently available. Try again later.”  I’ve tried uninstalling Spotify from the Sonos app; reinstalling; reauthorizing.  Even resetting the Roam and starting over from scratch.Spotify works fine from the Sonos app on my iPhone, and I can cast it to the Roams.  It just won’t work with Google Assistant for some reason.

HI, just got a sub mini, but not compatible with S1 app, i am trying to use the S2 app, but cannot setup anything, keep asking to downgrade to S1 cause some product are not compatible with S2, but the sub is not compatible with S1Can i upgrade S1 to S2 ? very confusing THanks 

V 14.20OS S2Play 3 & Play 1iMacI have the above system and to be honest use the system relatively lightly.First issue I’ve had of late is since a period in January when I was away and iMac not switched on I came home and found that the Play 1 speaker had disappeared from my system. I unplugged the speaker (from power) and after a minute or so it reappeared on my system. It has since done this at least three times since then - latest being today 3/3/23. Also as a result of this the ‘Music in my Queue also disappears and needs replacing. No big deal, but a bind! Second issue is over last few days I’ve been prompted to do an Update. I click the relevant prompts, I then get asked for my Sonos p’word, I’m then told that ‘an unexpected error has occurred, please try again - I keep trying and get the same response. Can anybody assist re these issues please?I carry out these ops on the IMac, I have the App on my mobile but dont use it. Many thanksKeith

I do not see the Sonos Five on my Bluetooth on my iPhone? How do I connect?

To all who use a Sonos product in combination with an Xgimi projector: Does anyone have a fix for the big audio delay? I use an Xgimi Elfin projector with a Sonos Beam Gen2 over HDMI. In the HDMI or sound settings of the projector, I have HDMI eARC set to "Auto" and sound set to "Passthrough". Dolby 5.1, DTS 5.1 and even Dolby Atmos is correctly passed on to the Beam and correctly displayed in the App during playback. However, there is a significant audio delay of several seconds. No matter which App is used (tested with Plex and YouTube). If you change the sound settings from "Passthrough" to "PCM", you get less delay. However, still a bit but not as annoying. Unfortunately the signal converts to stereo and loses noticeably in dynamics and volume. Anyone have an idea?

Speaker ash been working fine and came into shop and one speaker would not work. We have done everything SONOS app recommends. App shows speaker in Blue Tooth mode but we have pressed the button on speaker and top light is white but will not connect to play and SONOS will not recognize WIFI for the speaker. I have 2 Move speakers and the other one is fine.We have reset and turned of the router multiple times,  turned the speaker off for a period and powered back up, we have changed the speaker form Blue Tooth to WIFI and back a few times. The white light and sound come on but the Sonos App still shows the speaker is bluetooth and will not play. Moderator edit: Combined posts

Hello, I'm facing strange audio issue on my Sony KD-49XG9005, wonder if someone experienced something similar.I have 2nd gen Sonos Beam connected to HDMI-ARC and NVIDIA SHIELD TV PRO (2019) in other HDMI port on the TV. Shield is the default input, I don't use anything else. I'm using Shield's remote (and HDMI-CEC) to turn everything on and off.When I turn my stuff on, the TV sends audio in stereo PCM to Sonos Beam. I have to turn it off and on again to get Dolby Digital to Beam. It seems to be happening only after the system was off/sleeping for a period of time.Shield has Dolby audio processing turned on.TV has following audio settings:Audio output -> Digital audio out -> Auto 1 Input-specific Sound settings -> Dolby Digital Plus output -> Dolby Digital Plus (for both HDMI ports used).Can't find anything else that would be related to it. Is there some settings I might have missed? It's a bit annoying to do this on/off/on to get the desired audio output. Thank you!

Go to my sonos app on my IPhone ( and yes it’s updated) and it just goes to iPhone Home Screen. Then app works on 3rd try. Then all speakers not connected. Then speakers are connected. Happens since this 15.1 update. This is getting old. Not much faith left in Sonos. Worked fine before this 15.1 / boost update.  

Can anyone recommend a method to "add" records played on the Carbon Stream to my Sonos music library? Thanks,Mike

I have this music track that I can’t seem to remove, delete, or however you want to phrase it. It’s the Tinlicker track in the pic. My music sources for Sonos are SoundCloud and Mixcloud. This particular track is not on my list of music of either one. I’ve deleted the SoundCloud and Mixcloud app from Sonos and it still appears as you see. Any ideas on removing it. On any other song in my lists, deleting it from the source doesn’t allow it to show up on. Never heard of CreateRadio either. my Sonos app. 

Since the most recent update our Spotify isn’t working -- it stops playing after about 2 seconds. Sometimes it says wifi unstable, but other sources stream fine.We’ve had this problem in the past, but it had been solid since the update.I’m using Sonos Play speakers on wifi with a Sonos Connect.Have tried rebooting, re-installing etc.Any advice would be greatly appreciated!

Currently using 3’s for rear surround but wondering if there’s a real benefit in using 5’s.I can’t really notice sound height I our family room 21x26x13 with one side open to dining room and entry way.  Using the slider doesn’t seem to make any difference.Do you have anything on the horizon that might benefit my issues? thank you / Dick Hampton 

I have a multiple speakers in a group, and in the last few weeks have had numerous issues with audio playing.Currently I have a speaker (Play:1) that is in the group which will not playing audio, but I can play/pause the group from this speaker.  I can also remove and add the speaker from the group through the app via iPhone or iPad.  However no matter how many times I remove or add the speaker it will not play the audio like the other speakers in the group.Other speakers in the group are two (2) Play:1’s and a Roam.I had this issues with the Roam and I ended up having to reset the Roam and re-pair it to my system.My biggest problem is it appears I am chasing this issue from speaker to speaker.  Why? I have a mesh network set up and it is functional.  I have already restarted it for troubleshooting, and no change.  

I have a new setup: SkyQ box HDMI to TV LG 55G2 HDMI 1; LG 55G2 HDMI 2(ARC) to Sonos Beam(gen1). Also have the Sonos wireless sub. SkyQ output is set to 2160p 10bit UHD/Dolby Digital output (5.1). The TV is set to use the eARC sound bar as speaker. I cannot seem to get the voice sync correct. Its almost as if the picture is slightly ahead of the sound, as I cannot find any sound delay setting on any device which perfectly synchronises the sound/picture, 0ms seems the closest anything else makes it worse. I have tried setting delays on the SkyQ box and TV without success. If I set the SkyQ box to ‘Normal’ sound output (Stereo only?) the sync seems OK. Can anyone suggest what settings would be best to try on the TV (or Sky/Sonos box) to try and correct this issue? Surely a state of the art TV and Sonos Beam should be able to display sound/vision sync with Dolby Digital?

Our Play5 used to work over Wi-Fi, but since about half a year ago it can’t connect over Wi-Fi anymore, and now only works when an ethernet cable is connected. We also have a One SL, which works fine over Wi-Fi. I submitted a diagnostic: 1740776518

Hello, I have a question. I have connected a Sonos Ray to a TV via optical cable, PS5 is connected to the TV via HDMI, I only hear sound from RAY and not from the SONOS SYNFONIK rear speakers, what should I do to get 5.1? Thank you very much for your help!!

I’ve been unable to install an update on my Roam. Keep getting error 30 which has 2 suggestions. First - move it closer to the router. Tried that, got the same error. 2nd plug in Ethernet cable. Can’t do that on a roam. Any other ideas please?

The other posts have been closed, even though this issue seems to be widespread.After installing a new router, my Sonos connects but my phones will connect to the app.We have changed the channels to 1, 6 , or 11 and set the wifi to 2.4.I have contacted support and was given this ticket number *********.We can change channels on the router, and the phone will connect for about 20 minutes, then we have to change to another channel to get the phone to connect for another 20 minutes.We have three android phones and two Iphones and all have the same outcome. I have tried resetting the app and resetting the router a dozen or more times. I have tried switching to Sonos one and have tried drinking wine, but nothing works after five days now.Has anyone resolved this issue? Is there something special I need to set on the router.?  Moderator edit: removed case number

Hi Again I hope everyone is enjoying their day…I have 2 questions 1 My tv has only got the following ports, a few hdmi ports one optical and one lan network cable (no vga) so am wondering how to connect to my Port 2 what is the digital out cable as I thought it was an optical connection but it is not Actually I’m very confused now as I have disconnected my boost and port and the system is still working fine??? Was I sold the initial connect and bridge which are not needed as it runs absolutely fine with my routerModerator edit: combined posts

This has happened to me before and the S2 app is a bit clunky when adding or upgrading devices. I just upgraded my Home theatre setup by upgrading the sound bar to the Arc. i added it and also added the Sub so now my room is called Family Room (+sub). issue is that when i go to add the surrounds (2x One SLs) it wont let me as they are connected to the old Room now called Family Room (?).  i need to somehow delete that room and/or remove the One SLs for that room so i can add them to the Bar and Sub.  any advice would be greatly appreciated. Would be great if Sonos would work on making the S2 controller more intuitive and straightforward. Patrick

I am having trouble connecting my two Play 3 speakers to my new WiFi wirelessly. I don't want to have trailing cables so don't want to use ethernet cables.My new Arc has connected perfectly well, but I have reset my Play 3 speakers and they won't connect 

Have just bough Beam 2 have read about adding subwoofers etc. I have a spare pare of Ruark M2 speakers I originally used on a desktop & then on a TV but would like to add them to the Beam 2 if possible.  I dont particularly want surround sound, just more accptable for playing music.  I have seen how to add Sonos speakers but dont want to buy any more speakers & would prefer to make use of these as I like their sound.  Could I add them as rear speakers & if so, how would I add them please.  I am a novice so not entirely sure how to do this.  Thanks

I just bought the arc to replace my Denon surround and home theatre PC setup.  I have everything connected.  Pc to hdmi in on the tv with the hdmi (arc) On the tv going to the Sonos Arc. All appears well except I can’t seem to choose Atmos in windows spatial sound.  It just doesn’t exist in the drop-down but the licence says it’s active. What have I missed here. 

HiIs it possible to use the ethernet embedded in HDMI for internet connectivity - i.e. can the Beam (or my LG C2 TV) bridge its ethernet to my home router, meaning that I don’t need two physical connections? Thanks in advance