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I’ve tried everything, nothing works?had to reconnect to old Wi-Fi but this is not an sustainable option.

Hi I’m installing several zoned areas with in-ceiling speakers wired back to several amps in my comms  cabinet. If I get an Amazon echo how does this communicate with my amps and zones? Is it simply a case of plugging it in and hooking it up to the wifi network or does it need to be wired back to the amps? thanks. 

Hey everyone,  Having an issue with my system, have a stereo pair of Fives and every time I connect the sub, the right channel disconnects and stops working.  Did a hard reset, worked for a while then did Trueplay tuning and the issue comes back every time. When I disconnect the sub, the right channel returns and as soon as I add it back, it disconnects again…at a loss here, if anyone can help?  best,JB 

Hi everyone, I have a Sonos One and a Sonos One SL, I want to connect them through Wi-Fi to my Samsung TV the frame. Is it possible with Sonos Boost ? Or only with a soundbar like Ray? 

My playbase suddenly stopped working after 5 years. I had it connected to my wifi, and via optical to the TV. I can find it with my phone, but unable to connect. I have tried to reset it to factory settings, but still have the same issue. Image below shows a message «check nettwork connection».  

So I have installed Sonos app twice now.  Setting up my new Move took over an hour because the app refused to believe my router was actually functioning (another story, but relevant as the app gives misleading info a lot). Anyway, then I go onto adding services and all goes well until my paid YouTube Music account is added.  I added it twice (using the whole code paste in and authorizing my Google account) and it went through each time.  YouTube was successfully added.  But whenever I go into YouTube Music from Sonos, it say “No Selections are Available”.  Like why???????  I go onto Youtube and verify I have hundreds of playlists.  All my other services work. And before someone answers from a Customer Service script and tells me to reinstall everything and reboot my router...no.  Just no.  I want actual advice about why Sonos is not reaching youTube.  Is there a setting in YouTube or is the app just that flawed where I can look forward to playing YouTube via Bluetooth only?  This is wh

Hi folks I have a fairly old Sonos surround system from 2014 (Playbar + sub + play:1).  I added a Connect:Amp to power a turntable and listen to it on the surround system. I want to add a pair of nice floor standing speakers to the setup just for listening to the turntable. I am planning to replace the Connect:amp with the new Amp. I presume the Amp allows easy switching between the home theater setup, the floor speakers, and if I want to stream to other rooms (I have Gen 2 Play:5’s in other rooms) or adding other rooms if I am using the floor speakers in the media room? I might end up driving more complex setups as I upgrade some components but this is where I am planning to start.

Hi,Can I group a Roam SL speaker with my existing pair of Play:1?

Hey there,Somehow the new speakers I’ve added to an existing system don’t show up on the Mac app. They’re fine on Mobile and can be controlled/grouped. But no sign of them on the Mac app!  I’ve re-installed the app already. any help would be appreciated. Running macOS Monterey 12.2.1 thanks

This is a recent issue.  We have a Playbar connected to an older Sony XBR-65850C via optical out.  We also have a Sub and two Play1s configured for surround sound. When watching tournaments on the Golf Channel, we cannot hear the announcers.  We can hear background noise - fans, players talking, etc. - through the Playbar.  I feel like this used to come through the Play1s. Commercial audio is fine. Tournament audio on network channels like CBS and NBC are fine.  If we cast from mobile app or laptop to the Sony, the audio is fine.Ideas?

Equipment available at Client Site - JIO Router, DLink Switch and Ruckus Access Point.  error shows check your internet connecting and try again but other system works fine.Client doesn’t have additional ethernet wiring so can’t connect Sonos ARC to ethernet.  Need help If i get set setting inbetween JIO Router, D Link switch and Ruckus (R350) access Point.  urgent support Required. 

My Sonos Beam, Gen 2, sounds crackled and static when playing TV and when using music streaming apps.  What’s the problem?

I do not see the TuneIn on the Browse tab menu...but I see it on my laptop version of Sonos..?

Not unlike several threads I've seen recently that have gone unanswered or deflected by Sonos, I have two Sonos One speakers that have been randomly disconnected from Wi-Fi now weekly with no solution.  I unplug and reconnect...nothing. Always with the same message from the Sonos app: “unable to connect to Sonos, let's fix it!”  Well, nothing is being fixed. They were fine for the first 4 months in my office so it's not an IP issue, etc. Why is this happening now?

Helloi have an arc, sup and 2 one sl in my TV room. But I can not get them all to connect together? I want to use the 2 sl for back speakers.  when I connect the sub to sl then it disconnects to the arc. When I connect the arc to the sub the sl disconnect from the sub.hope to get some help 😊  

As title. Can login on the web version (hence i can write this question!), but can’t login to use my Andriod app. I have reset the password multiple times, have uninstalled the app, have reset the app, have tried to set up a new account… None of these things worked.   Help please! Many thanks 

Hey team. We have 8 speakers connected to reception and treatment rooms. A few irritating issues we can’t troubleshoot. 1.  Our clinic iPad app refuses to connect to the speakers despite being logged onto the same system. 2.  Most of the rooms are connected to the “helm”. One or two therapists play their own playlists in their room via their phones. When they connect to just that speaker, the whole system either stops or goes haywire. 3.  Sometimes we get an unstable internet connection for the system despite the rest of the internet and the solo connected therapists not having an issue. 4.  When songs connect, they play for 5 seconds then skip to another song. Mumford and sons isn’t supposed to sound like EDM. Please help. Appreciation in advance. 

Hi!I have a Beam (1st generation) connected to my Samsung tv using ARC. The Sonos app says that it is outputting Dolby Digital 5.1 but I’m not sure if this is the correct format. Since I am only using the Beam and have not connected any surround speakers, shouldn’t this be in some other stereo format?  I just want to get the best sound from my speaker :)Thanks!Chris

I don’t understand why when one speaker may need an update, the entire Sonos speakers have to be stopped! Just turned on a speaker I hadn’t used in a while and the music stopped playing while the update took place! 

Is it just me are is Sonos behaving particularly bad at the minute?  I'm constantly getting connection issues where the app can't see any of my devices (two ones and a beam) or can just see one but not the other. This seems to happen 90% of the time I open the app. Sometimes this will sort itself out in a few minutes but other times I just give in. Gone are the days when I can just open the app and group some rooms in less than a minute. It would be quicker to switch a turntable on, flick through some vinyls, then put on a record than to fire up the Sonos app. The lack of quality and consistency is really starting to annoy me.  

We have 50 play 5 speaker in 1 big villa how can we use in 1 system it is only 32 speaker for 1 system

Hello, I changed music providers. How do I play my playlists that I created with my old music provider ?Thanks in advance for your help  

All of a sudden my phone isn't connecting to my system.I have a tablet that connects ok 

Hi all I am planning on installing several sonos amps and wired speakers in a new build. Can anyone tell me is there a device other than my phone that I can play music and the radio through. I like not needing my phone when I come home from work so is there a device that I can stream from that would sit on for example the kitchen island this preventing me from needing to use my phone?  Thanks. 

I've owned & really enjoyed my SONOS system for over 10 years.  All but one of my SONOS units are S1 and the other is S1/S2, so I control the system via the How many calls have you missed while getting past your phone's lock screen, then to & maximizing the SONOS app, selecting Rooms, then either:  A. Clicking on "Pause All", then clicking on "Yes" OR B. Sliding up on the black section identifying "where/what" is currently playing to reveal the groupie volume level, then click on the Speaker Icon to "Mute" SONOS?](Android) S1 controller.  And I believe SONOS has done a great job of incorporating all the system controls into the phone app.  However, there is ONE very frequently occurring problem/annoyance that I don't think can be eliminated by any further improvements to the phone app: Very quickly muting/stopping/pausing the SONOS "sound" when necessary.  E.g., when a child screams, a spouse demands immediate attention, answering an  incoming phone call, etc. [Aside: how many