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I have an Arc, Sub and Roam. Currently playing music (streaming connected AppleMusic) on all three … but cannot control / stop / volume any of them, as the app is not loading any of the music services, and in the “settings” tab I only see the Roam. I have tried to “add product”, but the Arc & Sub are not found.All products and services were showing up earlier. I have signed out and back in and I have reset the app. App version is up to date.What am I doing wrong?

I have an Arc+Sub and Roam. The Arc+Sub keeps disconnecting from my app - for example, when I leave home and return. The Roam reconnects, but the Arc+Sub don’t. Every. Single. Time.Some suggestions on here include unplugging the routers … but I cannot do that every time, surely?Any help, please?I go into Settings, and click on “Add Product”, but my it does not find my system. It just keeps searching (see pic below), but does not find anything. Am I doing anything wrong? This is fairly recent behavior, and hugely frustrating. I’ve signed out and back in, I’ve reset the app, nothing seems to work.  

I have a SaavnPro account.  However, I cannot play Saavn music through Sonos.  I have tried reauthorizing the account a few times.  When I try to pay a radio channel on Saavn through my S/ones app, I get an error message that says “connection to Saavn was lost”.  Please advise on what I need to do to fix this. Thank you. 

Hi everybody, I actually have 2 Symfonisk (gen 2).I plan to replace my TV soundbar with a Sonos Beam (gen 2) + Sonos Sub MiniI would like to know if it possible to make 2 separate listening profile like this :The 2 Symfonisk + Sub Mini to listen to music Sonos Beam + Sub Mini to listen and watch to the TV? In other words, is it possible to share the Sub Mini in 2 separate configuration? Everything is in the same room next to each other.  Thank you very much for your help Regards Olivier   

Some songs on a Spotify switch off after the song begins, then it moves to next song? 

Help for a Sonos newbieIm wanting to purchase Sonos speakers for my home. A mixture of static and portable. Can I mix these but keep them all in the same group to play same track throughout the house. How do I do this from my iPhone? Will it connect to all the speakers in the group!? 

I’ve recently been gifted a Sonos Roam… Can anyone tell me if I purchase the Qi wireless charger, will the Sonos Roam be able to be left powered on permanently and act as a 24/7 Wi-Fi speaker without auto powering off?Ideally want to use it for 24/7 voice assistant for Alexa and not have to manually power it on to use.Thanks

We’ve had a Sonos bridge with two Play 3 speakers for several years.  It works brilliantly.  So we finally bought a third Play 3 Speaker for top floor.  But when I try to connect it, it says I need an update, and when I try to update, it says I need an upgrade.I’m guessing there are clever people out there who know a workaround so that Sonos can't try and force us to ditch workable hardware that has nothing wrong with it and buy all new hardware, which I will not do from a company that treats its customers like this.I’m reasonably tech savvy, but can’t find a way yet to connect it.  Anyone able to help?Dave

Not sure if this has been asked.I am new to Sonos but been using Plex for many years.Is there a way for Sonos to use the Plex playlist art instead of the album covers it uses?Many thanks

Hi AllI have a weird issue that has just started, I have three Sonos items, Sonos SL in my office and bedroom, then a sonos port connected to a multiroom system.The three are setup on the app as separate rooms, i could play music through Sonos Radio or Spotify to any individual room, now the issue i have is if i slect the port on its own i get a cannot connect or cannot add to queue error dependant on if it is radio or spotify.If i select either of the other two SL speakers they work fine, I can then add port as an additional source and it also plays….I power cycled the three speakers, Sonos would not then play on anything, I reset my router, uninstalled the apps on my phone, reinstalled the apps still the same.Factory reset the SL speakers and I am now back to the speakers working fine but the port still not working standalone, the port will also not factory reset….i get a flashing amber/ white but not green, it returns to white, I have also disabled the wifi and hardwired the port an

Hi All,I am having a problem with audio drop-out when my Roam is grouped to my Beam (TV).The system is:3 x Play 31 x Beam1 x Sonos One1 x Roam Controller on smart phone Sonos S2All are WM:1 (WiFi, nothing wired).Network shows SonosNet Channel 6 (greyed out)WiFi is old-ish, 2.4 GHz onlyNothing is in surround sound or stereo pair set-ups.TV is a Sony Bravia. HDMI / ARC connection to BeamNo voice control or services in use I have used the system for several years without hitch. The Sonos One and Roam are new additions. Set-up went as expected and these 2 new units work normally when playing music from my Laptop / Music Library and  from mobile phone  “On this mobile device” and from mobile phone “BBC Sounds”. (I don’t have any music streaming accounts) The main use of my Sonos system is to hear whatever is playing on the TV throughout the house.  Mainly Digital  Freeview TV / Radio by aerial and BBC iPlayer via internet. Our family demographic is one where everybody can use the TV remote

Hi,I have a Beam, 2 One SL and Hub mini connected together for surround.For several weeks every works fine but from today the application stopped reflecting the sonos activity. The speakers continue working and can be controlled by buttons and/or via API but no data is received in the application on phone or windows.Could you help?Thanks,David

Hi all,I just bought a Sonos Boost to eliminate frequent dropouts. I tried to set up the Boost by adding it to the existing setup using the S1 app, but this process did fail with a message that there is a compatibility issue with the Sonos Boost after I followed the process “System” - “Add Boost or Bridge” As much as I understood from earlier articles, the Boost is supported in an S1-controlled setup, so my question is why I can’t add it using the S1 app?It would be excellent if you could help me out.

Hi,I understand the only way to play lossless audio using Apple Music is using ATV - eg playing through my connected Beam.  If I group my Beam with my stereo paired 5’s + sub using S2 app and play Apple Music through ATV into Beam as source, will this play lossless through 5’s + sub?  Thanks for your help 

Sirius no longer plays on my Sonos system - been going on for over a week.  Can’t reach their advanced tech support until tomorrow.  Would like to see what you guys can offer on the subject - the answer simply translates to whether I kill my Sirius service or not so appreciate anything you can offer.  The fact that the topic is #1 in your related topics section above.  whats up?

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I have a number of devices in my house (Arc, Beam, Amps, Ones,...). Some are in my living room, dining room, TV room, each kid’s rooms, gym, patio,… I would like to limit the ability of kid 1 to connect to device in kid 2’s room (accidental or on purpose). Basically I would like to give my kid 1 access to sonos in their room and TV room. Kid 2 to sonos in their room and TV room. For me and wife I would like unlimited access to all sonos devices including Kid1 and Kid2 room systems. I don’t see this ability in the sonos app. I can’t believe that sonos has not invested some resources in to this feature. How can customers put in a feature request?

Greetings. My home Wi-Fi is made up of 4 google Wi-Fi access points. I installed 4 new speakers in my patio cover. I am powering the speakers using the Sonia amp. That part works fine. When I try to pair my sub with the amp it will pair and then come up “not connected”. The amp for the patio is in my bedroom closet as to not be outside in the elements.  I have a Ethernet cable plugged into the amp. The sub will only connect when it’s with 10 to 15 feet of the amp. Any further than that it will not pair up.to my understanding, if the amp is connected via cable, it will use SonosNet to connect to the sub. So does that mean if I connnectvthe amp with standard wifi the sun should be wifi as well?  The is an access point right above where the sun is and it’s still not working. The only think that makes the sun work is moving it closer rot eye amp. When amp is connected via Wi-Fi and when the sub actually connects, the WM for the amp is 1 and for the sub it’s 2. My goal is to be able to put

Hello,Due to physical and network constraints, I want to use SonosNet and have one speaker wired.I would like that speaker to be a Sonos One SL which is bonded as a surround speaker (to an Amp). I have multiple other Sonos speakers in other rooms.Will this work fine, or is there any restriction preventing surround speakers being the “master” wired node for SonosNet?Thanks in advance! 

Beam is offline for some reason.bridge failed-replaced it &updated but cannot see boost or beam or play barreset network several times. No equipment moved. Reset Sonos 1app which then saw the bridge but can’t see anything else.HELP please

Currently I am active duty military and can only use a wpa2 network that doesn’t work with my one sl. Is there any work around to be able to use the speaker?

Subject line pretty much sums it up. Trueplay “loses” speaker. They’re all there making noises.  Arc, sub + 2 play:3’s.  i know this subject has been addressed before, but the Sonos ppl shut it down before useful advice appears. (Why do they do that? Just leave it open until the problem is solved.) 

I would like to know what band of wifi does the sonos speakers use. 2.4 or 5?

When I try to save my playlists, I get an error message saying that SONOS encountered an error. Cannot save it.

Hi, I have disabled the Status Light on my Sonos Roam to prevent it lighting up my bedroom at night, but leaving the Roam on the Wireless Charger, the Battery Light regularly comes on briefly as if I have just placed it on the charger. Despite the Battery Light only being on for brief amount of time it is disturbing in the middle of the night. I’m guessing this is because the Sonos is allowing its battery percentage to drop down to 99%, then start charging again back up to 100%, but surely this should be factored in. What can I do to stop this happening?