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After moving house and setting up my speaker again six months ago I lost the ability to ask Alexa to play BBC sounds. I have tried using Alexa, Google and Sonos voice assistants but nothing works. I'm currently using Google which always defaults to try and play it through Tune In radio which doesn't work with the app on my phone and still tries to use it even with the app uninstalled on my phone! It's incredibly frustrating as this was all I really used the speaker for.

Sonos says to go into settings as usual half the info needed - settings where on the mac in the app where FFS? 

Hello everybody, up until recently for whatever reason the arc and tv is playing audio together. The hdmi is going into arc of the tv and to the soundbar. I can manually go into the settings of the tv and switch the audio input to ( audio system) to bypass but in the last month It started doing this everytime I turn on the tv. My sources is an Apple TV & a Xbox in case anyone is experiencing this. Any feed back helps 

Can I use my play5 2nd gens Ethernet ports to get a LAN connection for my PC?I have a Connect Amp connected to my router downstairs.I’m sure that previously I connected my upstairs PC to the ethernet port on my play 5 and was able to access the internet for my PC via the play5.   When I do this now the PC just say its a unidentified network with no internet access.Is this possible?I’m sure I did this a few years ago and the PC when online straight away…Thanks in advancePaul  

Good Morning Sonos Community, We have a number of Sonos devices being installed into a corporate environment - is there any way of having an Admin override on the APP for master control Cheers

Having downloaded my music to Sonos numerous song titles are missing ie. (1 CP SCP Side One01 -1mp3) I therefore cannot tell what track I am playing on a particular album can I rectify this?

I re-write because the first post gives a “page not found”.My configuration is: two stero Five’s + sub. Five’s are new; sub is a gen 2 refurbished, bought on Sonos website in december ‘21.Sub works correctly, but 2 minutes after turning off music reproduction, you can hear one single  soft “pop”. This happens also if the sub is off (green flashing liight).Is it normal?Diagnostic number is 1879570162.Thanx!

My Sonos arc keeps dropping off from the WiFi and I get a message in the app saying "sonos arc can't connect to your WiFi system, do you want to fix this now?" This happens daily and the only resolution is to power off and back on. I've tried everything to fix it, from moving items around to turning the 5ghz band off on the router. I've even had a replacement soundbar. I previously had issues with the sub dropping out, so I disconnected my philips hue lights as I believe they were causing WiFi interference.  

If I say "Alexa, play Radio 4" BBC Sounds through my Sonos One says "Playing BBC Radio 4” followed by "BBC Sounds”…but then goes silent. I’ve followed all the tips and suggestions I can find but to no avail. Help!

I recently have some problems using my Play 1 to stream music from Spotify. It keeps skipping songs at first and then just stops completely. The error message displayed on my app suggests that my Wi-fi connection is unstable, but streaming music from SoundCloud works perfectly fine, so I suppose there is some other reasons.  Although I am not sure whether this problem is caused by Spotify or SONOS, I am hoping that there may be some solutions because Spotify is the main service I use. Please let me know if there's any way to solve this. Thanks.

Hello, Does anyone have one of these on a Playbar?https://soundskins.com/product/soundskin-playbar-charcoal-black/Everything I’ve read says they are acoustically transparent and allow for use of buttons, but I don’t see anything about IR. Would I still be able to use my remote to control volume?I have my Playbar mounted above my projector screen and I am working on blacking out everything around the screen. The gray part of the Playbar is really popping now  I’m interested in hearing from someone that actually has a Soundskin cover on a Playbar.Thank you  

Hi,I'm using “Podcast Addict” app but I don't find how to use my Sonos Ray to listen to itThank you in advance

Jeg kan ikke forbinde min move med nyt netværk, hvordan gør jeg dettemvh Benny 

I have a pair of Move speakers.  Occasionally I want to move just one of them to another room. That means I’d like to listen in Mono. What’s the easiest way to do that please? Jon

Hi therei have two connect:amps, one for kitchen, one for garden. The garden is the amp connected to router.  this was working fine till yesterday. Nothing has changed. Now kitchen dropped off Sonos 1 app and I can’t reconnect and the amp won’t reset, i.e. unplug, hold buttons, get flashing lights… when I try and do the reset the light just stays solid white.   any ideas? 

So I have been trouble shooting this issue since the first week of November 2022.I have had my setup since June 2022, with no issues until the first week of November.I have an ARC sound bad, gen3 Sub and 2 One SL that I use as surrounds. They area all bonded to the arc in the living room. I have gone through multiple trouble shooting sessions via chat and on the phone as well.The issue: There is an audio delay from the One SL surrounds whenever I am watching TV or streaming audio. The audio from the TV to the Arc is perfect, there is a delay coming from the surrounds only. Whenever I start a session, the audio is in sync for the first 10 or so minutes, and then the delay becomes noticeable. When I change the source, or when I turn off the surrounds and turn them back on immediately in the app, they are in sync again, until 10 or so minutes the delay becomes noticeable. The delay gets worse over time past the 10 minute mark.  Since June I had the the whole system connected via wifi with

I can't get my move to connect to wifi or Bluetooth any more  

We’re hosting an engagement party and it would be great if we could have the engaged couple set up their own playlist to play on our Sonos system. Anyone know the best way to do that?

Is there a way to play songs from the Apple Music app directly to a Sonos speaker (as opposed to using Sonos app with Apple Music as a source)?This can be done with the Tidal and Amazon Music apps. I like using them because the music service apps are better at accessing their content. The Sonos app has less options available.Thanks

at 500 pm everyday sonos turns on without any input from anyone

I have a CD Deck+DAC feeding into a Connect:Amp (Gen 2) line In.I have two Sonos ONE (Gen 1) speakers I can successfully use as a stereo pair when streaming.I would like to play the Connect:Amp Line In Stereo to the ONE stereo pair.I have successfully got the Line In playing to A SINGLE Sonos ONE speaker but I can find no way of getting the Line In stereo to play through both Sonos ONE’s as a stereo pair. If I wasn’t bald already I would be tearing my hair out in frustration. As it is I am feeling stupid because I just cannpt believe what I want to do is not possible - I must be doing something wrong.  Can anyone help with an appropriate Idiot’s Guide for me?FWIW I am trying to set up the system using the Android S2 app. I have a direct ehthernet link to the Connect:Amp and the two Sonos ONEs are connected via my Wi-Fi. All components’ firmware is fully updated. I have factory reset and setup the SONOS system from scratch but to no avail.I don’t want to use a multi-room setup.If possib

I have been trying to get my Sonos Move to connect to my app or the internet for a few days now. It will connect to one or the other, but not to both. I have restarted it, trouble shooted, anything the troubleshooting part of the Sonos website told me to do. Eventually it tells me “connected, you may not see it on the system, you can fix that in the app” and it makes me start all over again. 

When I turn my TV on the volume is always on low so nothing can be heard, even if it was previously on loud. I have an Sonos Arc connected to an LG TV. This also happens if the tv is paused for a prolonged time, the sound goes back to a minimum. Any idea how I can fix this?

Arc volume is not working with cable (spectrum) remote while listening to music only (tv off)

I have an older Yamaha receiver, RX-V4600 with a Connect as line out in a system consisting of 3, Play:1’s, and a Port. The Connect with the Yamaha receiver is behind all the other music sources. I found an older thread saying to turn off audio processing on the Yamaha. The owner’s manual gives me no way to do that other than a feature called “Pure Direct” which is supposed to bypass decoders and processors. I have enabled this feature and the latency is still present.Any ideas? Thanks for the help in advance.