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Contributor I
Dec 12, 2022 9:47 PM UTC
Answered

Replacement Arc side grille?

My Arc fell and one of the little side grilles got cracked and popped off.. is it possible to find a replacement part? It looks like it can just be popped in. 

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AjTrek1
AjTrek1Answer
Dec 12, 2022 10:07 PM UTC

Hi

Sorry to hear about the damage. Sonos does not have parts available on the open market. Your best course of action is to contact Sonos Customer Service to see what options might be available.

Together Everyone Achieves More = T.E.A.M.

5 replies

AjTrek1
AjTrek1Answer
Dec 12, 2022 10:07 PM UTC

Hi

Sorry to hear about the damage. Sonos does not have parts available on the open market. Your best course of action is to contact Sonos Customer Service to see what options might be available.

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Together Everyone Achieves More = T.E.A.M.
Airgetlam
Dec 12, 2022 10:18 PM UTC

Your best bet would be to call Sonos Support directly to discuss it. Sonos doesn’t sell “spare parts” on any website that I’ve ever seen. Not sure if they have the ability to replace such a part or not. 

 

Edit. Much slower typist than AjTrek1...plus work got in the way :)

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Bruce
Contributor I
Dec 13, 2022 3:21 PM UTC

Thanks AjTrek1,

I spoke to Customer Service and was informed that they can’t help. I was told to try contacting a dealer in my area to see if any of them have parts. Not getting my hopes up.

Pretty bummed tbh.

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melvimbe
Dec 13, 2022 3:56 PM UTC

Is it possible to repair the damage?  Also wondering if 3D printing or fabricating a replacement is possible somehow.  Likely not very cost effective. 

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Danny
Lyricist I
Mar 9, 2023 4:21 PM UTC

I dented my Arc on the top and covered it with a SoundSkin. Works, and looks great. Also got one for the Sub. https://soundskins.com

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