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I have just moved house having had my sonos system work well before.  Previously I had Virgin Media as my ISP and was using a Google Mesh to share the wifi around the house.I’ve moved and taken the mesh with me and now use BT as my ISP.  The Google Mesh uses exactly the same network name and password, but I cannot get my Sonos to connect.If I connect one directly to either the BT router or the Google Mesh router via Ethernet cable, I can see that and use it on my account, but none of the other speakers connect at all.One suggestion I’ve seen is that having both mesh and smart hub as DHCP causes an issue, but I can’t make the hub a modem only device.  I need to use the google mesh through the house as the signal won’t reach otherwise.BT have changed the wifi signal from their router to 2.4GHz which has helped, but it is not having any effect.Any ideas and suggestions would be great!!  It’s all getting rather frustrating. (edited to correct spelling)

We have our tv Woking with our ray sound bar but no sound via our speakers and sub.

Recently I am running into an issue with a sonos roam. Playback is stopping as the wifi is unstable. I have changed nothing in my system and the roam worked perfectly before. All speakers except the roam and move are on sonosnet. I have moved a mesh speaker to beside the roam but that didn't help. The other roam and move both work perfectly. Diagnostics report is 1701542254

I own a Beam, 2 x One’s and a mini-sub. Does anyone have a suggestion regarding using whether to position the One’s on either side of the Beam located in front immediately below the TV vs locating the One’s in back next to the couch as surrounds and using the Beam for all of the front sound projection?thanks n advance! 

Hello, I am based in FranceI succeeded to have my beam connected to my wifi routeur from freeboxI changed to Orange box but I have pbI made sure to have a wifi on 2,4ghz antenna from my Orange box wifiBut I can not succeed to have the beam connected in wifiIt only works when my Beam is connected to my orange box with an Ethernet cable …Could you help ?Thanks

Hello, I’m hoping you can provide me with a suggestion for how to make my projector play through my Sonos system. I don’t have a Sonos product that accepts audio in, but I want to make sure I purchase the correct Sonos product that will allow this to work. My projector does not have any audio output let alone an eARC output. Therefore, I have to use an HDMI spitter that separates the audio so that I can pull the audio from the streamed movie (usually through Chromecast) to a speaker that accepts audio in. But what I would like to do is be able to take that audio into some Sonos product and play it through all my Sonos speakers. Is that possible, and will I need the HDfury Arcana, eARC adapter to make that happen?Thank you for your help!

I recently bought a Sonos amp and have no problem using Apple Airplay from my Mac and iPhone.  I also have the amp connected to a CD player.I was told I can connect an external hard drive through the ethernet port but there is no information on the Sonos website on how to do this.  I put all my MP3s and MP4s on a Sandisk solid state hard drive and and hoped to play them directly from this.Anyone figured out how to do this?  Sorry, but only proficient in Mac operating systems.

Can I transfer a system to a homeowner for who I installed Sonos amps?  I left their house and know want to give them access. Do I need to be at their house to do a transfer?

Want to change so is to new WiFi but doing this wireless (the app helps you through the steps) gives me an error (cannot connect to SONOS wifi). I remember that a way around might be to connect via Alan Ethernet cable speaker for speaker. True?

Hi there. sorry this is a question you probably always here and fed up of answering but…. How do I get Alexa on my Sonos 5 ? Do I need to add a Alexa dot ( or echo or something in that range) and is it as simple as plug it in the back of the 5 and obviously download the app to my iPhone.  thanks

Hello, I'd like to be a able to stream podcasts from my Android phone Podcast Republic app to my Sonos beam. Is this possible?At the moment, I listen to podcasts via Podcast Republic app on my Android phone through phone speaker or via bluetooth speaker but it would be great if I could listen to them via the Sonos Beam as well.Thanks, Mark

Hi, Is there a way to setup the sound bar with Apple TV without losing Dolby? Currently I have the Apple TV connected to tv through hdmi ARC then I have the Sonos going to the optical port tv. Everything seems to work but I hate to miss out on so much function by not having the Sonos sound bar go to the arc port. The Apple TV plays the video and then the sound goes to the bar through the optical port. Also, can I add more than 2 surround speakers? I want to have 4. I bought them but seems like they can’t be used or added.

Hello,I bought a Sonos Roam last year and loved it. Moved into a new apartment that came with a Sonos One SL and obviously trying to link them together. Me nor any of my roomates without Sonos devices have been able to login to the Sonos app and add my Sonos Roam to the SL’s system as a sub. We can all play independently to the SL or Roam from the Spotify app but we just cant login to play them together.When i delete  and reinstall the Sonos app I can login at first. Whether I press “Setup New System” or “Connect to Existing”, the only system on my mobile app is the SL. but my own Roam does not show on the mobile app at al (pre or post mobile login). When i login on online it says my only system is the Roam.Once I’ve already logged in, i press add sub/stereo pair it brings me to another login screen (i dont know why, I’m already logged in and it shows my acount details) but when i try to login from this screen it always fails!I also tried the desktop mac app and that was even worse exp

I connected a Sonos Boost to my Sonos 2 app - no issues at all.  I have a Gen 1 Play 5 on the Sonos 1 app, how do i get the Boost to work with that speaker as well?

For my wife to use sonos does she need to access it through my account i.e. my email and password?

Despite resetting the SONOS system as advised on another forum and checking that my address is recorded as UK, BBC sounds is not listed as a service. We are still able to access BBC through the MyTuner service but are constantly reminded the service will end soon and to use BBC Sounds. I know how to go into the settings and how to add a service but not sure how to add it to the services.  TIA Theresa

I have 2 phones both connected to my Sonos Arc,Sub and rears, however my new phone doesn't connect.I'm connected to the same WiFi, I don't run any VPN, all app permissions were granted.My Samsung S21, on the same android version connects just fine, but my newer S23 just doesn't sync up.I'm out of ideas

We have several Sonos speakers, 3 of which have voice, using Google. My wife and I each have Google Assistant and our own Spotify user profiles. For both of us, Google obeys commands for things such as turning on lights, and it recognizes each of us by name if we ask “Who am I”. However, it only works for me when asking for music. For my wife, it says it doesn’t understand. She successfully sends music to Sonos using her Spotify app, but using voice doesn’t work.Any suggestions? 

I have two Sonos systems in my home. On system runs Sonos 1 compatible units. The second system runs Sonos 2 compatible units. I currently have a Boost unit running under the Sonos 1 system. Can I run a second Boost unit under Sonos 2 at the same time? Or is there a way to run my current Boost unit under both systems (Sonos 1 and Sonos 2) at the same time?

Getting really frustrated with my system that’s been faultless until now.  I’m playing music from my phone through Sonos and the sub keeps disconnecting.  I then have to toggle the sun off/on a few times to reconnect.  Sub is on WiFi.  

Hello, I have been searching and reading this forum and did not find any definitive answers. I have an old Sony turntable with an external preamp. Autoplay does not work, as many have stated. I have to always (re)select the Line-in as source. The consensus seemed to be around a pre-amp that is always on. That said, I just ordered an U-Turn Orbit Theory turntable with built in preamp. Has anyone had success with the autoplay on this or other U-Turn turntables with the built in pre-amp? Just trying to set my expectation. Yes, I have autoplay selected for the line-in and for that set of speakers (room).  Thanks in advance!   <<CROSS POSTED>>

I’ve scoured the community for an answer to this, and all I see is the recommendation to check my smart tv and disable passwords (none are enabled) or to factory reset, which I prefer not to do. Is there someplace in the Sonos app or on iPhone settings I can control this? I don’t even see Airplay on my settings list on my iPhone 12. Thanks!

I am having an Arc, a Sub and two Ones for watching TV. However, when listening to music, I‘d like to also use another One a bit more away.

Hi, my internet connection wasn’t reaching my extension so I bought the eero mesh system which works well…..apart from my sonos wont connect to my new eeros set up, it auto connects to my sky router and I’ve tried rebooting etc and doesn’t let me change.I spoke to sonos and they advised I need sky to ‘delete’ their WiFi in my house so I only have the eero system for sonos to connect to wirelessly but sky have said that’s not possible.I LOVE LOVE LOVE my sonos system so don’t want to change it but the fact I can only use it when I am close enough to my sky router to get signal is driving me madPlease help….I am not very tech savvy so might need things in simple terms🙏🏼 😊 

Where can I find the configuration for setting the default volumelevel?