Skip to main content
Answered

Arc volume issue

  • March 4, 2023
  • 1 reply
  • 148 views

Have Arc, Sub and 2 x One's. Been fine first 2 months. Now I can't raise volume limit above 15, if I do it falls straight back to 15

Best answer by Airgetlam

That sounds like, at least potentially, some failure of the network being able to send an appropriate volume change command from the controller to the speaker. I’d be curious if the hardware buttons on the speakers are similarly affected. At the very least, I’d suggest a power cycle of your Sonos devices. If that doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Airgetlam
  • Answer
  • March 4, 2023

That sounds like, at least potentially, some failure of the network being able to send an appropriate volume change command from the controller to the speaker. I’d be curious if the hardware buttons on the speakers are similarly affected. At the very least, I’d suggest a power cycle of your Sonos devices. If that doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.