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Hello,I just added a Sub Mini to my Beam (gen2) + 2xOneSL setting.It seems Sub Mini has probem pairing a wireless Beam. The Sonos App shows connected but the Sub Mini dose not play any sound in a movie or a base-heavy music.I’ve tried some cases:Pairing Sub Mini to hard-wired Beam, w/ or w/o surroundings, Sub Mini works as normal. (Diagnostics 1176300266) Pairing Sub Mini to wireless Beam, w/ or w/o surroundings, Sub Mini plays no sound. (Diagnostics 1996661303) Pairing Sub Mini to stereo One SLs, Sub Mini works as normal. Switching Beam from hard-wired to wireless, after automatic reconnecting, Sub Mini plays no sound. Switching back Beam from wireless to hard-wired, after automatic reconnecting, Sub Mini plays no sound. Manually power on/off Sub Mini, after reconnecting, it works as normalI am not happy keep connecting my Beam with a network cable in my room...So I did a lot search here and find some related posts. Sorry to At your guys, I hope this post can be a thread tracing the c

Hello there community!I have an LGOLED65C8AUA, I stream Disney, Netflix, Amazon Video, HBO Max & Apple TV direct from the TV to my Arc. The only app that doesn’t seem to be working Amazon’s app (I do have their unlimited service). Is this the way it is? Am I forced to use S2 direct ONLY if I want to listen to my music from Arc/Sub/(2) Ones as back speakers?...again, it’s coming direct from an ARC HDMI TV (not eArc) direct to ARC and all the other apps are working fine although Amazon Music is the only Music Streaming App out of all of them listed.I’m trying to make anything work other than having to directly use the Sono’s Music App (S2) because from S2 you don’t know if any song you are searching for (in Amazon) is any particular quality until you actual select it. It’s a really poor experience to say the least.

Is the Fee for this Roku Sonos Controller a one time fee or monthly?

Hi there,  I noticed a difference in how songs are displayed in the Sonos app when I play a playlist on Amazon music directly from the Sonos app vs telling Alexa to put a playlist on. I have a playlist with all Dolby Atmos songs on Amazon and when I play it by selecting it from the Sonos app it displays Dolby Atmos in the app. When I tell Alexa to play that same playlist though and check in the app the Dolby Atmos titling isn't there.  Is this just a visual or display glitch of some kind? I'm not sure if it's just in my head but I do think I hear a difference between the music being played directly from the Sonos app vs Alexa.  Would it be possible for this to be fixed somehow? 

Good morningI bought a sonos amp. I would like to know where to buy the screw to go to the screw thread available below the amp. I wanted to fix the amp on a flexson support.please tell me where to find the screw?

I have introduced a Sonos One SL into the TV room grouped with a Beam. The Sonos One SL keeps cutting out with the TV (but seems fine just playing music Spotify). Wifi is super strong and its positioned close to Beam (which has no problems). I have performed all the recommended switch-offs, switch-ons, it’s unusable pls help!

Hello,I have an audio-technica turnable and i want to connect her to my beam 2. I don't now if my turnable it's pre-apmlified. Can i only use a PORT ?Best regards,Sacha

Hi, until last weekend Sonos move (a bit more than a year old) worked as it should. No it is dead silent, ie looks like battery is completely dead. Doesn't charge with USB C nor at the charging base. What should I do next?

I’m using my cloud home as a service on my Sonos. All works well, but when I add an album or even rename an existing track, it doesn’t update on the Sonos listing- anyone else had this?

Hi all,I’ve just bought a Boost 2nd hand. It arrived today and when I connected it up to my router the light went solid white, but the app couldn’t find it. I tried re-booting it then it occurred to me that the previous owner may not have de-registered it from their system so I factory re-set it. I’m now getting a blinking green light but the app still won't find it.I saw in another topic one of the agents suggested temporarily connecting one of the speakers to the router, then starting the “add product” process again for the Boost but this hasn't worked either.Can anyone help me get it connected please?

Hi,I recently bought a Beam Gen 2 and Sub Mini. Then added 2 x Sonos One SLs as surrounds a couple weeks later. I mainly use this setup to game on a PS5 and for this everything works fine and it's been brilliant. However, for movies and TV (that support 5.1 audio) there is no sound coming from the One SLs, only a quiet static noise. I've tried content from Freeview, Netflix, Prime, Disney+ and nothing makes use of the One SLs.I've checked that the Sonos app shows it's in 5.1 mode when watching content and I've attached photos from the app with my system's info. I am using an LG C9 OLED TV, which is set to HDMI ARC with eArc on (and bitstream format for HDMI in when using the PS5).Weirdly, if I try the same streaming services through the PS5 I also get the same problem but as mentioned, games make full use of the One SLs.I understand the Beam Gen 2 can support 5 channels of audio by itself and my suspicion is this is getting prioritised over the using One SLs.Any ideas? 

Can only get stereo pcm from config as above, help please

My High Sierra Mac Pro crashes every time when it attempts to update from 11.5, could that be because the latest version does not work on High Sierra?Astounding that Sonos does not seem to provide basic info like this on their site.

I have one speaker (Play 5, gen 1) compatible with S1 app only.  All other speakers are compatible with S2. I have reset by Play 5 but am unable to use S1 to add as new speaker.  Upon launching S1 app, i’m prompted to ‘Use Sonos S2 app.’   Please advise.  

Quick question To start, I am not overly technical. I’ve never had problems with the Sonos products or app or speakers in 10 years! BUT Since upgrading to the Australian NBN high speed internet I am experiencing constant drop outs / lag  in sound and control on a iPhone 13, along with the speakers all the time. Reinstalling the app works 90% of the time, but I have to do it a couple of times a week. • I have 260 mbps average wifi speed• I like to play 8 grouped speakers at once (usually)• Have tried wired and WiFi networks, same problem either way ( and changing channels) What am I missing? 

I’m trying to set up surround sound with only using sonance speakers. I don’t want a sound bar under my tv..  I’m going to have two sonance speakers on each side of the tv and 2 ceiling sonance speakers behind the couch.  Do I need two Sonos amps to drive the two sets separately? I assume so because the ceiling speakers will be ambient and the in wall speakers by the tv will be full.  Also, Do I need to connect HDMI Arc to each Amp if I need two or do I just connect to the wall speakers and then group the other set? I don’t know if when I set it up in the app it will be set up as a home theater or if I manually have to group the two amps together whenever I want to watch tv and adjust the volume separately. Any advice would be appreciated! 

We use Sonos to deliver music in a course that we teach.  The course involves us visiting small hospitals and I have to get Sonos working, sometimes, over larger distances - and I am looking for advice around this rather than continuing with the repeated pain of my trial and error!We set up a mesh wifi network - the router is plugged into a working ethernet socket and this gives us internet access for some other purposes that we have.I usually plug a Play1 or a Boost into the router and then the other 6 Sonos speakers are placed in rooms - that can be far apart.I do not plug the Play1 or Boost into the hospital ethernet directly because I think they tend to block it (hospitals don’t usually want folks playing music day in , day out via their networks)The problem i have is that the distant speakers are sometimes too far - I can usually ‘see’ them in the app but playing music fails because of network speed.So….options?  I have tried using a couple of other Boosts in the hope that they ac

I would like to add surrounds to my arc and sub. I have a couch that is against a wall with no room to add play 1’s as surrounds. It looks like only way would be to use in wall speakers. I'd appreciate any input as to speakers to use as well as how to connect to Sonos arc. I'd like good sound but not looking to break the bank with setup. Thank you. 

TL;DR: My Sonos One (Gen 2) speakers keep cutting out for 5-10 seconds every hour or so since I’ve moved my router. My Play:5, which I’m using for Line-in does not cut out, and keeps functioning all the time. Check Photos.    My system is a Play:5 (gen 1) and two Sonos One (Gen 2). I’m using the line-in on the Play:5 to use the One’s as PC/TV speakers. They sound great and used to work perfectly, but I’ve moved my router and now there are issues.   This is what I used to have. Blue lines are Wi-Fi/Sonosnet, Red lines are wired through TP-Link Powerline Adapters:      My internet situation changed so I had to move my router to a different corner of the living room/kitchen.      I tried this set-up first, but when I started experiencing the audio issues, I plugged the Play:5 in to the router through TP-Link Powerline adapters:    Currently, I’m using Sonosnet like this. I still get the cut outs. I’ve tried rebooting everything in the right order to fix IP conflicts, I’ve enabled compress

Hi Everyone. I’m hoping someone can help with an annoying issues with my music playback. I use Windows 11 pc and iTunes to play music to all my Sonos Speakers. Previously. No issues streaming to a Play 5, Sub, 4 x ones and 2 x Roams. Perfect playback. Lately I’ve been having drop outs. Only for a second but increasing in frequency lately. I’ve reset all speakers. All updates applied. Put them all on the 2.4ghz band. Disabled the 5ghz band in case it was interfering - made no difference. I’ve tried them with just one speaker at a time in the hope one speaker was interfering with the network. Tried several different channels on the router. Tried the different Sonos Net Channels 1, 6, 11Connected a One to the router to create a Sonos net. That didn’t resolve the issue. Bought a Boost - that didn’t resolve the issue. Bought a new modem / router - that didn’t resolve the issue. Nothing solves the issue. Playing music stored on my phone/iPad plays back perfectly. Tried other windows 11 pc bu

I know you add/authorize Amazon Music as service, but can Sonos differentiate, and or prioritize playing downloaded songs from you Amazon Music library? (My theoretical scenario is if your internet connection speed is slow, can you play your downloaded Ultra HD Amazon Music without buffering or loading?)

Hej har lige fået mail om nye Sonos radio kanaler i en gruppe sovelyde men to af dem Ocean sounds og Forest sounds er ikke i gruppen. Har spurgt support som heller ikke kan finde dem. Er der nogen som ved hvor jeg kan finde dem eller om de bare ikke er kommet ind i app’en endnu?

HIIs it possible to connect my Mac to Beam Gen 2 via HDMI, if so what settings do I need. RegardsGary

Hej, kan man fjerne en eller to One-højttalere midlertidigt fra sit surround setup, men uden at skulle genindstille trueplay helt forfra, når de tilsluttes igen? Ellers er det jo alt for besværligt lige at “låne” en One-højttaler kortvarigt til et andet rum for at høre lidt musik kun på den. Dbh. M

We have both S1 and S2 speakers and have both apps, essentially creating 2 systems in our home. I’m fine with that. What I’m not cool with is when I try to get onto my S1 app and it gives me this pop up that you cannot exit out of and blocks my S1 app.  HOW DO I GET THIS TO GO AWAY?! SONOS is not what it was when we got our home system initially and now I can’t even use the majority of it.   (And don’t get me started on the constant random disconnect of our two Roams…!)