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I am an older recalcitrant user with a system locked at V7.4.  I was under the understanding that with Tech Support’s help it could be upgraded to the current firmware version. (Too long a story to explain why I would want to do this)  After talking to them and submitting a diagnostic, I was told that the system was too old (just like me).  If as stated by SONOS, the hardware will work with the latest S1 firmware/app, why can’t the firmware on any functioning unit be upgraded to be compatible?  Thanks for any insight.Diagnostic 1449929490 

I have a Sony XBR-75X750E that was hooked up to a Marantz Receiver and pre amp with high quality  hdmi (9.1. System). I now downgraded essentially to the arc sub and rears setup  but don’t have any Atmos sound or it doesn’t show in the app when before I was doing so with the bigger setup. Anyone know know why? I have the inputs to enhanced, arc is in “arc” etc

I use the Sonos app to stream Spotify to my One SL and when I search for artists and select the “Top Tracks” it always includes Willie Nelson’s “Roll me up and smoke me when I die”. I don’t have this issue on Spotify app itself. I have this issue with every artist I’ve searched for. How do I delete this song from the Top Tracks playlist?

Hey there,As a result of a PowerPoint issue, the electrical supply to the house was shut off. As soon as the power is restored, all three rooms appear to be working. It won't play anything until I play something. Tune In does not have any radio programs. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

I've just added a sub 3 to my arc and rear speakers . Do I use the sub to adjust the base or the EQ or both 

I have an ArcSub2Ones HT setup and a separate Five, combined in an Alexa group.When the group is playing and I ask Alexa in the Arc to increase the volume, it doesn’t apply it to the Five. How can I fix that?

Have 2 Sonos Move speakers. Can they function with a home theater bar (Arc or Beam) and be an extension for home theatre functionality? Thanks. 

Hello,I need some help please to troubleshoot why I am only getting “Stereo 2.0” sound on my Sonos Amp, please.Physically I have an old Panasonic TX-P50S30B plasma connected to the Sonos Amp over HDMI (via ARC). Connected to the Amp are two floorstanding speakers. Source material is fed in via Plex using a Google Chromecast Gen 3 again via HDMI into the Panasonic TV. This works well but I only get “Stereo 2.0” sound reported in the Sonos app, even when I try to play AC3 5.1 material from Plex.So obviously _something_ in my supply chain is down mixing to stereo but I am not sure what.I’ve tried connecting older Sonos Play 1’s as surrounds to the Amp. These work but again “Stereo 2.0” only despite the actual 4.0 configuration. The Chromecast and my TV are set to “Auto” for audio. My TV definitely passes 5.1 audio via optical as I have used that before with an older amp, prior to the Sonos Amp. Thinking that perhaps my TV is only passing stereo via HDMI, I connected a Sonos Optical adapto

I was told I could (using my Android phone) access a USB Music Drive on my Netgear 16Port PoE Sw by connecting an RJ45-to-USB adapter.   Did that.  Can’t figure out how to see/access it from my phone.  All the tips point to using Win10 as the interface.  I need to do it from my phone.  Thanks, Rookie WiFi’er here.   

.: Hello. I am a Sonos newbie, this is my first post, and I am not very tech-savvy when it comes to sound systems. Recently, a friend guided me through the purchase of an LG 65” 4K tv and a Sonos Arc sound bar. I would like to add a turntable with pre-amp and a DVD/CD player to my sound system, but as best I can tell, one cannot do this with the Arc. I’ve perused the Sonos site to try to get a better understanding of what component(s) I would need to add, and the more I search, the more confused I find myself.Ultimately what I would like to do is have the outputs from my turntable (old, not wifi-enabled) and my DVD player (wifi-enabled) play through the Arc (if that’s even possible), and/or through wireless speakers, like the One SL. I gathered from my searching that I would also need the Amp. From what I can see looking at the back of the Amp, only one device requiring RCA cables can be attached to it. If this is the case, would I need two Amps, one for the turntable and one for the D

Hi out there!I have a Sonos Arc that has worked wonderfully for more than a year now. But tonight, when I watched the TV, suddenly the damn thing lowered the volume to zero without me having done anything at all! When trying to raise the volume again, the Arc fell down to zero again. It turned out to be a battle between me and the Arc! I raised volume and the Arc lowered it.Anyone who has ever encountered this phenomena?

I recently upgraded 8 of my Sonos devices to “Sonos Amp 2” units.  I also have one Sonos Connect:Amp that was listed as compatible with S2 which I have kept in my system.  After moving everything to S2, and the Coonect:Amp received its firmware update to S2, the Sub Audio controls in the app for the audio level of the 3rd party subwoofer have disappeared.  I have been on the phone with Sonos support, and we tried a bunch of stuff to no avail.  The Subwoofer connected to the jack on the back of this unit is still working, but I have no way to adjust the level.  Has anyone else had this problem, and more to the point, has anyone fixed this problem?

I very recently bought a nearly perfect play5 gen1. It came with all the papers and such from the original owner. Got it set up, no problem. However, no matter how loudly I have the volume set, it is barely noticable. It's nearly silent. I've reset and rebooted a number of times with no difference. It doesn't matter what input I'm using. I figure it's probably caused by the problem outlined in this thread,https://en.community.sonos.com/speakers-229128/fix-for-sonos-play-5-with-very-low-volume-6856289but on the off chance it could be something else, I thought I'd ask. Please be patient, I'm new to Sonos. 

I own 3 Roam SL’s and 1 Beam gen 2. Setup went fine and I can play music on Spotify *most* of the time without problems. About 10% of the time, I am unable to connect to any of the speakers. I can see the Sonos speakers in Spotify but when I select them (in a group or separately) Spotify says "connecting" for a few minutes then fails. All devices are on the same wifi network. I've tried turning them on/off, resetting the router, rebooting my phone without success. Both apps and speaker firmware are updated. Looking at others posting about similar problems, none of the suggested steps seem to work. The only thing I can think of is a problem with the WiFi, but all other devices remain connected to the network when the Sonos speakers won’t connect.

Hi all. I am considering purchasing a Sonos Amp to power 2 outdoor speakers on my backyard.Although the main music source will be streaming, I’d also like to be able to connect a turntable/ mixer to the Sonos Amp, and connect the Sonos Sub through the app for extra bass.Does anyone know if the Sub will work when an external analog source is connected to the Amp?

I use Alexa with my sonos system. Sometimes, especially when Alexa misinterprets the wake word, the chime volume is very loud. It startles people in the room!How can I control the chime volume please?TIA .... Greg 

Hi,I stream music wirelessly through my Sonos Port but I experience sound cutting out after variable periods of play (after 5 mins of listening but sometimes as long as an hour without interruption). My Port is connected to my Totem’s Kin Play Mini speakers through the two RCA cables that came with the Port unit. I checked my router and download speed is adequate (63 Mbps). I’ve gone tru the troubleshooting tests proposed elsewhere on this website (such as restarting the router, the Port unit and the Sonos app) to no avail.Any suggestions?

Hi allBeen a part of the sonos family for quite a while, and only a few hickups, usually something easily adressable. Recently i’ve been experiencing music dropping out alot, usually 3-5 mins of “bad behaviour” followed by a fair bit of time with everything working perfectly.My setup is as follows:Playbar (RJ45 connected)4 Play:1 (gen2) (sonosnet)3 Play:1 (gen1* S2 compatible)1 Sonos MoveI have tried setting up a wifi scanner to see if theres intereference, but that does not seem to be the case, so im afraid one of my units is causing trouble, but i havent been able to pinpoint anything yet.I tried turning off all the “old” S1’s to see if that made a difference, to no avail. I sent a diagnostic report around one of the “bad times” #1774204207Hope you can help me get this solved. (Wife is very unhappy!)Regards Ole

I’ve been trying to add the ability to control my Sonos system with Google Assistant. In the Sono2 app, I go to “Service & Voice”, then select “+ Add a third-party smart device to control Sonos”. I then get the option of either Amazon Alexa or Google Assistant. When I choose Google Assistant, I get the following screen: It doesn’t let me add any functionality in the app itself. I have followed this instructions on Google Assistant but it doesn’t work. I spent a long time on the phone with Sonos Technical Support but they couldn’t solve this. Anyone get past this issue? Thank you 

I see quite a number of folks with this issue one and two years ago.  Mine is of recent vintage, since iOS 16.3   I can restore access by reauthorizing of course but doing this every single time I want to use the app with Sonos is not a good user experience.  Since I have no issue with Pandora directly, I have to conclude this is a sonos issue and hope there is a better fix for this than ignoring the problem.  Sonos has always been my exemplar of great customer service and smart tech support but this time around there seems to be nothing from Sonos but the sound of crickets.  

This past few days when I play my Sonos speakers throughout my house, on an off some of the speakers either stop playing or, if the do, at much lower volumes …this last maybe 5-10 seconds and then the speakers start playing again. I had never experienced this issue and have owned Sonos speakers for many years.

I cannot get Spotify to work on either my Sonus one or beam. Recently updated my router and connected both items and added Alexa. Alexa speaks and actions my request but nothing plays. Has anyone experience this and know how to fix. They both worked fine before. On the flip side, Google assistant works fine. So confusing please help.  

A current sales price is a better deal than the upgrade program, but said credit is preventing me from getting the sales price. I understand that offers cannot be combined, but how can I get those credits cleared out so I can qualify for the sales price?

I have a NAS on my network where I have a music library of thousands of CDs I have collected over the past 20 years.  All of the other systems that use that library are able to easily identify multiple albums with the same name as being different.  When I index on Sonos - these multiple albums all combine into a single one.  Are there settings that allow me to identify the datapoints that define an album?  Example:I have multiple recordings of the same Opera - They they are all called ‘Faust’ but they are performed by different opera companies, different release dates and different cover art.  When I look at the album Faust on Sonos - I see track 1 5 times.  etc.  I would like to be able to define an album based on the Title, the Year, the Artist.  I have a similar situation with Broadway Musicals… the same album with different cast recordings.  Has anyone been able to overcome this?  I don’t want to have to include the artist as part of the album title when there is a tag for the arti

My tv and Sonos Arc sound bar are in the front right corner of my living room. I use two Sonos Five speakers for my rears. My sitting position is very close to the right rear Sonos Five. The left rear Sonos Five is about 11-12 feet away. I am wondering if I add a Sonos One to the front left (also about 12 feet from my sitting position), would I get more left side sound than what I am currently getting?