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When playing music on Spotify, the left speaker occationally drops playing for 1-2 seconds.This problem is not present when playing from other sources. Also playing spotify on other devices as bluetooth works just fine. Diagnostic number, if it is helpfull: 857151965

Hi, I have two monitor audio ceiling speakers setup in my outbuilding with a Sonos Amp and Sonos sub.  The system sounds awesome! I would now like to add 2 additional outdoor speakers to the system and would like to limit the volume of this set independently of the indoor speakers.   Is there a speaker pair that I can buy where I can restrict the volume on the speaker itself?  I just wanted the ability to have a low outdoor speaker volume.I understand Sonos doesn’t allow the independent control of different speaker pairs… thanks 

-Me gustaría saber si: ¿El cable hdmi de la sonos beam gen1 es el mismo que el de la sonos beam gen2?-Tengo un problema, cuando conecto la sonos beam gen 1 a un televisor samsung del 2018 a la toma hdmi (arc), estando la tv apagada , el led rojo de stand by de la tv parpadea lentamente, ¿¿alguien sabe a que es debido y como se soluciona?? Tengo otra Tv samsung del mismo año conectado a otra barra y no le pasa.En principio la tv y la sonos beam parece que  funcionan correctamente . Muchas gracias

Is this possible, or does surround sound only come via a Soundbar at the front?Apple TV just seems to give me the option to select the pairs of speakers, with no way of saying which ones are front and rear. 

We’ve got several Sonos products, most of which work fine.In 2 rooms with an Amp with ceiling speakers, the music randomly ‘mutes’/ stops whilst the other Play units carry on. It’s not for long & then they join in againAlso, in other rooms with AMPs, the speakers won’t play over a certain volume for prolonged periods.Thank you in advance

An older thread was closed on this topic.  I have a 3y old Sonos Amp that also died.  No power despite trying multiple power cords, outlets, reset.  We have 4 amps and 4 ports, and none of the others died so I do not think this is a power surge (all are connected to surge protectors).  I am now a little worried, since this was the oldest amp we have--  are these other Sonos Amps destined for failure?  Before I buy a replacement, I wanted to see if others are seeing these fail...

Turntable is connected to Sonos Port via external amp, and I managed to enjoy first album.  However, both on my phone Sonos app and the Sonos app on pc, I cannot get the source to change back to streaming music - it remains on turntable.  Any suggestions?  I can unplug the Port, but is there not a way to change the source back to stream music from turntable, and back?Thank you in advance for any solutions or advice.FYI - I have multiple Sonos (Play 3, multiple Play One’s, Sonos Move).

Hi.  When I select several rooms I always get a message telling me Sonos does not work with wifi range expanders,  but I do not have a wifi range expander.  Just one single router . And in fact I can perfectly successfully connect to all the rooms in all combinations.  I just have to dismiss this incomprehensible unnecessary warning  message each time.  What is this happening? Thanks in advance for your help! 

Hi Sonos Group. I dropped my sonos move and the top is cracked is there a way of getting it replaced / repaired. ThnaksChirs  

Sorry as in heading 

Hello, I have a small issue. We have 3 amps on our system that should control 3 different areas with their own speakers.When we first set up the system the ‘Gym’ amp and speakers were on the app. However after we had some internet issues the ‘Gym’ amp/speakers now just copy whatever is being played on the ‘Reception’ amp/speakers. But as I said, the ‘Gym’ used to be it’s own individual area. It’s as if the ‘Reception’ amp now controls the speakers in the reception and the gym. But the gym should be controllable through it’s own amp. They are not ‘tied’ together (when you get 2 or more amps to play the same), it’s just the the gym has completely gone from the app, but as I said is till playing music!Any suggestions would be very appreciated!Cheers A  

I have a sonos move and a google nest hub set up in the kitchen. Sonos move is set up to use sonos voice control so that I can verbally group it with the other sonos speakers in the house. I have a google nest hub  that will play specific spotify songs I request, but it only plays on the google nest hub speaker. I would like to find a way to ask google to play a specific spotify song but have it play on the sonos move speaker. I set the sonos as the google homes default speaker but when i request a song it says “okay playing (this song) on the kitchen speaker. sorry spotify premium is not currently available” even though i have my spotify premium account set up and it works when the sonos is not the default speaker.Is there a way to play spotify music by asking the google nest hub, and then have it play on the sonos speaker? 

Hello, I have 8 one SL speakers through a 2500 sq ft house.  I had multiple problems with far reaching speakers from the router cutting out on my wifi.   I have moved the router to the central part of the house and connected one of the speakers to my router via ethernet to create the mesh sonos network.  I’m still having problems with the speakers cutting out (one of them being the speaker that is connected to the router).  I have rebooted all speakers, changed the channel on the sonos.  My last option is to call my cable provided to ensure that the channels match and the other channels are disabled. I disconnected the wifi extender and live in a house so should not have to much interference from my neighbors. My next thought is getting a boost but before I purchase it I want to ask if that is really going to correct the problem? The far reaching speakers are cutting out but it is happening on the majority of them intermittently.  Sometimes I can uncheck the speaker and check it again

I recently acquired a Sonos Move but it has a 2 pin European plug and I live in the UK where plug sockets are 3 pin. Aware that I can buy a plug converter but does it have to be a certain power?  TIA 

Hi there. I would like to stop outgoing/incoming calls taking priority when playing music through my Sonos roam speaker. I’ve tried various settings on my phone to no avail. Can anyone help please?  ps: title should read sonos roam. 

Hello, I would like to connect my sonos beam with my XIAOMI MI SMART PROJECTOR 2.The HMDI input doesn’t work, how can I connect both one to each other please?Thanks in advance. 

I currently have 2 outdoor speaker (6 ohm) connected to my Amp. I am looking to add one more speaker— for a total of 3 speakers— to the setup. My questions are this:  is this possible? If so what ohm would the 3rd speaker need to be and what type of wiring should I do? Thanks!!

Hi, I am interested in the Sonos ARC + 2 One to replace my JBL BAR 9.1 but in my set-up, the 2 One surrounds will not be at equal distance from the listening point so I need an adjustment of their right/left balance otherwise I will end up with an imbalance at the back. Can you confirm me if this left/right adjustment of the surrounds is possible on this bar ?

Hi, I’ve just bought a new pair of SLs and they are really good. The only problem that is bugging me is that the left speaker stops a little bit earlier than the right speaker when I hit pause on Spotify. Is it a common thing?P/s: They do start playing music at the exact same time though.

Hi,owning a sonos beam since 2 weeks, great experience.btw I experience pops and crackle when my tv send dd+ content, not on PCM.i have Apple TV 4K 2022, Philips 43pus7303/12, and sonos beamactually all work in HDMI with ARC, I tried in optical but same thing, and tried also to turn off and unplug my tv, unplug all HDMI, make a raining dance….. without results.i can only change my setting to PCM stereo to have a clear sound, btw I didn’t purchased a sonos beam for stereo content…..thanks a lot for your help !

hi,after update apple home to a new architecture (in ios16.2 or tvos) airplay on my beam stopped working, i tried to restart beam, iphone, apple tv and nothing, i tried it on my iphone, wifes iphone, imac and it is not working,do you know how to fix it pls?thankstomas

I use BBC sounds daily on our S1 system through the service and when listed it works very well however everyday I have to reconnect the service as it disappears from the service list. This also happens multiple times a day - if I mute and come back later the same day the same thing happens, the service disappears and I have to reconnect.  Any ideas please?

Hi all , hope you can help, I've found on the Sonos site the usage wattage when idle https://support.sonos.com/en-gb/article/sonos-power-consumption-while-idleBUT what I need to know is there a way of knowing how much wattage is used during playback, I know it can vary but most manufacturers put " max ...w " on the label . I need to know because I'm thinking of adding the mini sub but it would run off the same twin socket outlet as my beam 2 and 1x One SL ( also the tv , sky box and fire stick ) sky box has " max 41 watts " fire stick has  " 21 watt " stamped on the plug , tv 140 watts max but nothing on the beam or One SL. One SL has 1a on the bottom but looking at the idle watt page it wouldn't work out right at 1a , using the formula A x V = watt a one SL would use 240 watts but says 6 watts on the Sonos site . 

Hello, guys, What quality does Sonos App stream my Tidal service to the speakers/soundbars?

When i try to start music on sonos using Google assitant it does not work. The system said that the Sonos is not available. How can it be fixed