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Answered

Arc and tv playing simultaneously

  • February 23, 2023
  • 2 replies
  • 671 views

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Hello everybody, up until recently for whatever reason the arc and tv is playing audio together. The hdmi is going into arc of the tv and to the soundbar. I can manually go into the settings of the tv and switch the audio input to ( audio system) to bypass but in the last month It started doing this everytime I turn on the tv. My sources is an Apple TV & a Xbox in case anyone is experiencing this. Any feed back helps 

Best answer by GuitarSuperstar

Try this:

Disconnect everything from the TV and unplug the TV and Arc from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure CEC is enabled in the TV settings. Then run TV Setup in the Sonos app and follow the instructions. When the app instructs you, connect the Arc to the TV using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect the other devices to the TV.

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2 replies

  • Lead Maestro
  • Answer
  • February 23, 2023

Try this:

Disconnect everything from the TV and unplug the TV and Arc from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure CEC is enabled in the TV settings. Then run TV Setup in the Sonos app and follow the instructions. When the app instructs you, connect the Arc to the TV using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect the other devices to the TV.


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  • Author
  • Contributor III
  • February 23, 2023

So far so good thank you I will monitor it to see if anything changes