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Answered

Sonos Play5 Gen2 LED keeps flashing and won't connect to Internet

  • 23 February 2023
  • 1 reply
  • 158 views

Hello there,

When my Sonos Play5 Gen2 starts booting up, the main LED keeps flashing white forever and never connects to the Internet router. I try connecting directly through Ethernet and there is no difference.

I also tried a long press to the rear button but I can’t get it to do any network reset or reset at all. My Play5 just keeps the LED flashing as long as there is power and nothing else happens, even if I keep the power on for hours.

From the SONOS App, I can not get to see the Play5, so Im totally blocked here.

I power cycled the unit like 10 times and still the same issue.

 

I would appreciate any help in what to do or test or report here to get my Play5 working again. 

 

NOTE: I have a SONOS BEAM and ROAM in the same network and they work perfectly and I can control them with the SONOS App.

 

Thanks in advance!

Rub

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1 reply

G
Userlevel 7

Try rebooting your router. If this doesn’t help, contact Sonos Support:

https://support.sonos.com/s/contact

"Receive with simplicity everything that happens to you." - Rashi
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