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HiI’ve recently noticed that Alexa will not play music from Spotify despite acknowledging and saying ‘This is … from Spotify’. Also, while Alexa will launch BBC Sounds to play Radio 2, or Global Player to play Heart, and Sleep Sounds, Icannot stop those services with Alexa either.I have logged out of my Amazon, Sonos and Spotify accounts and back in and disabled the Spotify skill, but to no effect.What else should I be doing?Diagnostics report: 638462361

I have the Playbar and 2 0ne SLs in my living room. I have a Beam and 2 One SLs in my bedroom. I have my living room set up on my app on my phone. But I can not figure our how to get my bedroom on my phone. Speakers in bedroom all work. I go to "groups" in the app and it's not lit up and when I click "groups" it tells me that this is only for systems with multiple rooms. Can anyone help me? Because I am planning on getting a Sub for my living room and then in my basement, I plan on getting the Arc with a Sub to go with my 2 One SLs in my basement and want to be able to control them all from my phone if need me. TIA

Hello! Will the music be in Hifi if I stream it in Airplay from the Deezer app directly and can I see this information on the Sonos app? Thanks in advance for your help and best wishes for the new year!  

Yesterday (Nov 2), Sonos updated the S1 Controller app for iOS and iPadOS to version 11.6.1.  These installed and work fine.At the same time my Mac, which is running S1 Controller for Mac version 11.5, indicated that there was an update available. When trying to run this update (which is named Sonos_57.13-34140.dmg and not 11.6 something), it crashed and failed.Has anyone else had this problem?

I have read similar loss of sound when a loud noise occurs when either watching TV or from a movie. The sound will go out for about 10-15 seconds, then return to normal. I have the Sonos Amp and plugged in with an HDMI cord to the Sony TV. 

“There was a problem linking your Play 1 to your account”.      I am incapable of progressing beyond this message in my attempt to set up my system.   Help please. 

I have a pair of Sonos One speakers and a third One by itself.  For some unknown reason, they keep not being recognized over an over again.  I never had this problem and now I go through all the steps to fix it, it finds my system and all works fine… until the next day I try again and it is like groundhog day all over again.The weirdest part is that my speakers will still play whatever music I had on last time; I just cannot access the system from the phone app to control it.Please help!Thanks.Joshua

Can sonos ikea Symfonisk use together with sonos one sl at the same time?  I have Sonos arc and sub mini as well.  I can only group sonos arc, sub mini and sonos one sl but can’t add symfonisk as well.Any way I can group all these together?

Installed beam soundbar. Attempted to set truplay. No noise present iPhone microphone clean truplay indicates noise is present and to attempt setup later? 

I am connected to a Vizio 65” with ethernet cable connected to Arc and sub with move speaker.  WiFi is located in the same room.  While watching tv, the sound comes out of Arc perfect, does not cut out.  However, the move speaker sound is “pulsing”.  it literally cuts in/out about every second or two.  What am i doing wrong?

When i attempt to initiate truplay to see beam audio it fails indicating that there is miscellaneous noise is area. There’s no noise and i have cleaned iPhone mic. Options?

Hi !I just received a new Port to work with my Pro-Ject turntable ( purchased at Sonos...)All seems well, easy to set up and recognized. Line-in is all set up in my Sonos Input Services. Lights are all white on my Port….. I even checked all my System Preferences, and it all seems in-line.The hitch, there is no sound. It looks like it is playing in all rooms, etc…..HELP!!Thx, Jim

Sonos cannot find music on my PC.  It is looking for //"laptopname"/Music.  I don't have Music in my root directory.  I see I have my Music directory under Desktop.  My music is in the standard Music directory for Windows 11.  How do I fix this? This used to work.  I do not have iTunes and am not interested in getting it.

I have a Sonos play bar 2 x Sonos one. And a Sonos sub. The sub is showing as connected but not playing. I have been through several resets. I have removed all components and reinstalled. I have reset the wifi. Still no luck  Can anyone help please  

I see that Audible is not available for Sonos in Italy. Why is that, is there any plan to overcome the issue?I am a strong Audible user and is frustrating don't use it on my Sonos environment.Thanks! 

Hi all, just received and setup Beam Gen 2 with my SONY - BRAVIA KD43XH9196BU TV. Everything is setup correctly, HDMI via eARC port. When playing ATMOS content from Netflix or other apps, I’m also seeing ATMOS appear on the Sonos app when playing this content. The sound is very impressive from the front perspective, it’s wide and detailed. However, I don’t get a sense of any virtual sound from around me, side or to the back. Just curious to know what I should be expecting from a virtual surround sound perspective. The website claims “Dolby Atmos maps sounds in space for a 3D effect so you experience planes as if they're flying overhead, hear footsteps moving across the room, and feel the score surround you.” However, I don’t feel like I experience any of that, just very good quality sound from the front only.CheersShane

I have a room which is mainly used for music with 2 ‘fives’ and a sub. I have recently added a beam for the occasional use TV.I don’t want to use the five’s as surround, so keeping the music part separate. Am I better linking the sub to the beam and joining the two ‘groups’ when playing music, or leaving the sub with the five’s and just have the beam for tv use only?benefits / drawbacks of either option? thanks! 

Ho collegato il mio apparecchio al Bluetooth..non riesco però a vedere nulla nel mio Sonos 

Just purchased a beam gen1. I want to install in same room as a current play5 speaker.will they work in unison?

Hello,Beam (gen 2) + two Play One connected to Mac Studio via HDMI.Problem is that there is a lag in the sound when viewing Youtube, would take few mins to hear the sound, also viewing movies the sound is not in sync.would appreciate any suggestions, thanksCheers

All…I just purchased a Samsung QN85B QLED 75” tv. I have an Arc with One surrounds and a sub. When they are the only thing connected to the TV via HDMI to the ARC port, it works perfectly. If I try to connect my DirecTv box or my PlayStation 4, it drops my SONOS system out and goes to TV speakers. This is incredibly frustrating and SAMSUNG has been 0 help. Anybody have any words of wisdom??

I’ve been having this issue quite a bit lately only on movies. EQ bass level is at 6 and sub audio level is a 7. Any idea what causes the popping?

We are not able to get music files to connect, I think it has something to do with bitdefender, but so far nothing I have found online is helping.  This is on a Windows 10 system.  

I have a new pro jet turntable and I thought I could use it wirelessly with my sonos system. Apparently not.Can I get a second port and use it that way? I don't want the TT where My Rack of equipment is.O r should I purchase a Victroia TT?Thanks Dean

H all…i have had a sonos roam as part of my system for 2 years now, and suddenly it is no longer connecting to my system. I have gone through all the steps to get it set up, and it keeps ending with the same result, not able to connect at this time. There are no app updates to do and i have rebooted my modem several times. All my other speakers and subs are working just fine. Thoughts? Tips? Thanks so much!