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phone not connecting

  • February 16, 2023
  • 7 replies
  • 149 views

All of a sudden my phone isn't connecting to my system.

I have a tablet that connects ok 

Best answer by Howie57

Sorry, pixel 6 phone

Huawei tablet

Anyway....I rebooted the router and solved the problem

Thanks anyway for replying 

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7 replies

Try deleting and re-installing the Sonos app and rebooting your phone.


Airgetlam
  • February 16, 2023

And if that doesn’t work, maybe  tell us what kind of network and router you have, which might be helpful in diagnosing this issue. 


  • Author
  • Contributor I
  • February 16, 2023

Hi.. I have a plusnet router (affiliated to BT)

I rebooted phone, re installed app.

I have a tablet and a I phone, both connectwith no problems. 


controlav
Forum|alt.badge.img+24
  • Lead Maestro
  • February 17, 2023

Throw us a bone and tell us what phone / tablet.


  • Author
  • Contributor I
  • Answer
  • February 17, 2023

Sorry, pixel 6 phone

Huawei tablet

Anyway....I rebooted the router and solved the problem

Thanks anyway for replying 


Forum|alt.badge.img+1
  • Trending Lyricist I
  • February 17, 2023

For the future, this fixes almost every Sonos issue we come across.

 

https://www.youtube.com/watch?v=dKC93O1YRLQ


controlav
Forum|alt.badge.img+24
  • Lead Maestro
  • February 18, 2023

Sorry, pixel 6 phone

Huawei tablet

Anyway....I rebooted the router and solved the problem

Thanks anyway for replying 

Good to know, but this does not portend well for the future. If you find Sonos devices “disappearing” from the app, and I think you will, please create a new thread and include the type of router you are using which will be significant.