As a first step, unplug HDMI cables from the TV and reboot by holding the TV remote’s power button for five seconds in order to trigger a reboot. Also reboot the ARC. Once both have completed their reboot, restore the ARC’s HDMI connection. At this point, submit a SONOS diagnostic and note the confirmation number. If, in the future, you experience one of these issues, submit another diagnostic and contact SONOS phone support. Only SONOS staff has access to the diagnostic data.

Thank you , I’ve tried all that pretty much on a daily basis except for submitting a diagnostic, I’ll do that 

Do you have any other external devices connected to the TV?

Satellite cable box and a blue ray player

One of these devices might be causing CEC interference. Try disabling the CEC setting on both devices.

I don’t find any menu item on the cable box except to run a test, there was an update for the blue ray player and  I’ve downloaded it and the only menu item I find is to turn the hdmi connection on or off didn’t find any sync on or off

What model cable box and Blu-Ray player do you have?

Direct Tv and Sony Blue ray

Look for a setting called “HDMI Control” on the DirecTV box and “Control for HDMI” on the Blu-ray player and disable those settings.

Okay I turned the blue ray hdmi control to off and the direct tv box was already set to off, and rebooted , hopefully that takes care of it

So far so good, hasn’t acted up since I turned off the blue ray hdmi, but am I going to turn it back on to use the blue ray?

If you can control your Blu-ray player without that setting turned on, then keep it disabled. Enable the setting only if it’s necessary.