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For months now there seems to be an increasing decline in the effectiveness of the Sonos One’s ability to listen and perform tasks.  I’ve had it for about 4 years and it has largely been fine and perhaps gets the most amount of use of all my Sonos devices as it’s in the kitchen, although somewhat more hard of hearing than pure Amazon Alexa devices, which is understandable as this is a Sonos device first and foremost and the mic array design is more recessed.  With that in mind it has been kept in an ideal position, away from a wall and other kitchen sources of noise.The decline in response though has manifested in stages.  last year it often was randomly not turning off any music or radio stations, even if initially activated by voice command to that device.  BBC Radio 4 or radio FIP for example would launch fine but it would either ignore the command to stop with a tone or deny it was even playing, despite the historical command language being adhered to.Now though it hears the comman

Hello,I think I know the answer to this but I’m just wanting to be very sure before making an expensive decision. I currently have a very 1990’s hifi system - CD player, amp, passive speakers. I love this but want to be able to play my large digital stored music library too. So I think I have settled on using a NAS drive with a Sonos Port, which I’ll then hardwire to my amplifier, but also have some Sonos speakers around the house too. This way, I can still run my CD player and TV into my amplifier (something which is more of a problem if using e.g. a Brennan B3 due to lack of line-out!).Anyway, with regards to a NAS drive - I just want to check if all I will need to pay for/add to my system is the NAS drive (enclosure plus HDD’s of course) and the Sonos equipment. Am I right in thinking the free Sonos app will access the NAS and provide the interface to browse through the music stored on it? Or will I also need to use e.g. Plex (either free or paid subscription). From what I’ve gather

I have an AMP, ARC, and one SUB. How to connect/configure them so that they can work together for my TV/Stream?

I can stream radio station KROQ (106.7 in Los Angeles) no problem in Sonos via TuneIn.  I am trying to set the station as the selected music for an alarm.  Is there a way to find the path to select this in the main part of the app or does anyone know what the path is to select it? When you go into the select music portion of the Alarm it gives you a ridiculous amount of drill down menus many of which have multiple alphabetical listings - ie they go A->Z A->Z a few times over.  Additionally there is no search option to just search for what you are looking for in what appears 100s of possible selections.  I know it is possible as I have one alarm already set to KROQ but I can’t remember how I found it.  Thanks!

Hi all,I have a SONOS surround system for my living room that works great and recently purchased a surround sound system for the basement (Beam Gen 2, two One SL’s and Sub Mini), but I’m not able to get Dolby Atmos working via my PS5 on my LG OLED55B6P.I know there’s some tricks to get Dolby Atmos working on the PS5 and I’ve followed those settings.This are the setting I’m using on the TV while having HDMI connected to the HDMI 2/Arc port to my Sonos Beam.Sound Out → Audio Out (Optical/HDMI Arc)All Settings → Sound → Sound Out → Audio Out (checked)In a sub bullet of the Audio Out I have Digital Sound Out set to Auto and SIMPLINK set to On.Any help is appreciated.  Thanks.

I need to mount the Arc above TV due to fireplace, but in general will it still sound great on a room with 30' ceilings?  FP is on the left bottom. 

Hi all. I have my Beam (Gen 2) hardwired with 2 SonosSL as surround speakers (not hardwired). Until recently they were all connected via SonosNet showing WM:0. today SonosNet is greyed out and they are showing as copied below. Any ideas?  The only change recently made was static IP’s for all devices.  Secondary question, Should I disable my Wi-Fi network that I previously used?  Maybe that will “force” SonosNet?  Or does it not work like that?    

My golf simulator projector, an Epson 1080, has only a single prong audio out.  If the projector RCA out is converted to HDMI, will that converted output work in an ARC soundbar?  Is there another workaround to get audio to the soundbar?

Hi all,I managed to correctly configure the voice assistant (Google or Alexa) during my first configuration but since I downgraded the Beam to S1 it no longer works.  Alexa or Google hear what I say and answer that they start the music (on YouTube music or Amazon music) but nothing happens... I have configured everything correctly apparently, could you please help me?

Are Gen3 products compatible with Beam Gen 1? I have a Beam Gen 1 and I am looking at Sub Wireless Subwoofer (Gen 3) and some speakers. Not sure which ones yet.

Je suis incapable de connecter l’assistant google a aucun de mes produits sonos

I can stream to all of my Sonos speakers except for a stereo paired set of Play 1’s.    When I use the Spotify to send the steam to the faulty speakers, the app it shows the speakers.  The speaker icon blinks on the spotify app and nothing happens at the speaker.  If I stream to another speaker, I can then join Spotify to the faulty pair and it plays.  Specifically, the problem is that I cannot stream Spotify to the play 1’s alone. I am thinking my next step is a factory reset of the faulty speakers. I have a whole house Linksys Velop Mesh network.  All my speakers are wired into that network with a wired MESH backbone.  The problem started in the last few weeks.  The same problem occurs regardless of the Spotify account I use.  I have a Spotify family plan.  I am on the latest Sonos 2 app and firmware. Thanks for the help. 

Hello Brain Trust,I physically replaced the Roam I had in my kitchen with a One and in the app I switched the room for the Roam from “Kitchen” to “Sonos Roam”.My issue is every day or two my Roam reverts back to the old room “Kitchen”.I tried removing the device, re-adding it to my system, and I even factory reset the device with no luck.Has anyone else had this issue or can someone provide guidance on how I can prevent my Roam from reverting back to it’s old room name?Thanks,AJ

Hi. I have not encountered this problem before.Amazon music works but there is no sound coming from the TV.Fortunately I don't have many problems with my Arc soundbar but when I do I usually get no sound at all not some sound depending on what source is selected! Any idea why this is happening? Before anyone says, no the mute isn't on 😋 Cheers 🍻 

I received my Sonos Amp and I plugged my turntable and a TCL TV (via HDMI ARC). I have no problem listening to music but not with TV. I syncronized TV in the app and it seems everything was ok, but It doesn´t sound. Anybody has had teh same problem?

I have 3 Sonos products - Play 1, Move and Arc.  My wifi speed is 300+mbps, with Linksys mesh system.When I launch the Sonos app on my iPhone it’s a lottery as to whether I get the “Unable to connect ...” or if I’m lucky, any permutation of one, two or all three of the above units.  I then waste time rebooting my router and switching off and on the respective units with varying degrees of success until eventually it works.I’ve spent hours reading many topics here on this subject and like many other users I’m increasingly frustrated by having paid a small fortune for these units, (which are great when they work properly) the connectivity is very unreliable.  My wifi doesn’t have any problem in connecting with any of the several other wireless devices in my house so to my albeit technically simple mind this must be a Sonos problem.  Is there any proven solution and if not, why not since it’s been an issue for several years?

My Sonos S1 goes offline a lot. Even when wifi still working fine.  But the worst thing about it is that if I’m listening to an audio file on Audible, for instance, when Sonos goes back online the book goes all the way back to the very BEGINNING of the book. It’s infuriating. Especially as there is no way to know where you were which makes you manually search for it.  Anyone else experienced this before? Thank you so much in advance! kind regards,  

Bonjour,(english message will fallow)Existe-t-il un manuel français pour les haut parleur sonos architectural INCLGWW1? Is there a French manual for the Sonos architectural IN-CLGWW1 speakers?Merci/thank

I am trying to connect my LG OLED television to the Sonos Amp via the HDMI Arc.  I can’t get the Sonos to recognize the TV audio out via the HDMI.  I’ve been on with support from both Sonos and LG. I’ve also used the optical out adapter to HDMI without success.  Sonos sent me a new Amp with same issue so it’s not an Amp issue.  I’ve used different HDMI cables.  My Tv and Amp are about 15 feet apart.  Today the LG support told me the HDMI cable can’t be longer than 3 feet.  This seems like bunk to me but I have not had a chance to try a different device using a short cable.  Anyone know if this is an accurate statement?  If it is, is there a workaround?

I have a sonos amp thats hooked up to in wall speakers and a tv in my basement.  I use spotify as well to play music on them occasionally.  Whenever I choose to play music in the basement and then stop it and leave, it repeatedly turns back on and starts playing the music I was playing again and again at random.  it could be every 5 minutes or in the middle of the night.  How do I fix this?  I’ve closed the sonos app many times, tried only to use spotify, reboot my phone, reboot the amp (I don’t want to do this as a standard fix), and I don’t even have a really reliable fix.  How do I stop this from happening?

Sonos account online but showing no products registered.Sonos s1 app showing Account details as ' Sign in' but I have already signed in but it doesn't register login details.Mobile connects to Connect amp but cannot update product therefore cannot use it. Sonos chat cannot fix problem. Thanks

Hi,I searched around, and googled the error messages I have, but to no avail.  Perhaps as this is an older device, the answers are harder to find.  Anyway, see if anyone can help…I loaned my Play:1 to a friend, which they never used, but now I have it back, it's failing to link to my account.I did a hardware reset in the end. Still setup failed suggesting I use ethernet instead. So switched to ethernet, it finds the speaker, does its chime "PIN" okay, but then at "Linking your Play:1 to your account", it fails "There was a problem linking your Play:1 to your account", no reason or details given for fail.So ultimately I have "Your Play:1 (Den) has been added. Audio playback will be available once this product is updated and linked to your account", and the Play:1 is shown in System/Products as "Not registered".I tried online support, but the bot just wasted my time and couldn’t connect me to anyone.Online at sonos.com, my Sonos account shows the Play:1 as registered, *with today’s date*

There are 4 Sonos devices in my house; two in the living room, one in my office, and one that my partner owns in the bedroom. The two in the lounge are a stereo pair, the others are single speakers.Somehow the one in the office and the two in the lounge have become connected, and show as “Office + 1” when I play via Spotify Connect. I don't want that- I want to have them separate.So I opened the Sonos app, and tried navigating to groups to see if I could separate them somehow. However, when I do this, it asks me for the password to my partner’s Sonos account- one I don't have, because she's away on business at the moment.So, I turned her speaker off and tried again. It now says “Groups is only available for systems with three or more rooms”, so I can't change it.I don't want to add hers to a group, I just want to ungroup the ones I own. I should be able to do that without needing two passwords. What am I doing wrong here? Does anyone know how I can fix this without resetting the entire

 I have in ceiling wiring in Kitchen (marked in Yellow) . Red is the TV. Green dots are the in wall wiring ( I do not have to us if not needed)All the wiring is dropped in my media room upstairs. For TV, I have 2 ethernet cables. One for internet and another goes to the media room. I think it is to have a HDMI over Cat6 (or so I think)Can I get a Sonos Arc for the TV. And a Sonos Amp for the in ceiling speakers in the kitchen and play the same sound from the TV in the kitchen (Not as surround rear but as 2 stereo speakers)? The idea is to watch TV and dont have to raise the volume too high to be able to hear in the kitchen. Would there be any lag? How can I connect the AMP to the TV? Will the AMP connect to Sonos Arc? What is the good set up for what I am trying to accomplish?

I have used Sonos for several years on Windows 10 have have just upgraded to windows 11 and everything has gone pear shaped I have tried several things but Sonos will not log on to my system as a result I have had to disconnect my Sonos products a sub a music bar and a Sonos one in the past it was simple to connect but some thing has changed please please upgrade so it will interstate with 11