why did the sonos make loud noise

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Yesterday around 21:40, the Sonos Roam bugged started making a very intense loud and weird repetitive sound and was impossible to turn off by the application.

Is there anyway to check the system as the device is bran new.

thanks.

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Jamie AAnswer

Sonos Staff

Hi @RomainAsuisse. welcome to the Sonos Community!

If you’ve purchased from Sonos.com it will be a brand new unit. We sell refurbished units, but they have their own page on our website.

The noise may be from what was previously playing on the Roam, however it’s hard to tell exactly what it might be. Next time the noise occurs, please submit a diagnostics and reach out to our support team who have the necessary tools to troubleshoot this with you. The diagnostics should show them where the sound came from.

I hope this helps!