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Hi all,I’ve had an email saying you can get 20% on the SONOS website. When I select the item I’m after, Sonos Stands for ONE, ONE SL and PLAY:1 white, and add it to my basket when I go to pay it reverts the price back to full price and not the discounted price. Is anyone else experiencing this? I’ve tried to contact/get hold of Customer Services however, I’ve not been successful as the email address I have keeps coming back as not in use.Any help is appreciated.

My sub will not power up tried the cable from the sound bar so not the cable 

Hello! I’m trying to connect Pro-ject Essential 3 turntable to a Pro-ject Phono Box S2 pre-amp to the Sonos Amp. I get the vinyl to play for about 5-10 seconds (sound is great) and then the sound cuts out and no sound continues.  Any recommendations or suggestions?

Hi. I am not having any success in playing back SACDs through my Sonos Arc sound bar.  My disc player is a Sony UBP-X800M2. It is connected via HDMI cable to a Sony BRAVIA KJ-50X80WK TV, which is connected directly to a Sonos ARCG1JP1BLK ArcSoundbar.  I have no problem playing back regular CDs. I have tried connecting the disc player directly to the sound bar, with no luck. I have tried adjusting the audio settings on the TV, with no success, and have asked Sony for advice, but they are unable to help me. Thanks in advance for any advice you may be able to offer. 

I have set up my new Sonos Ray. The volume is too loud even at setting 1. How do I reduce the volume ?

Hi,I'm using a Samsung TV TU7000 and have connected the Sonos Beam (Gen2) through to the TV's HDMI (e-ARC) port with the Sonos HDMI cable.I have a Tidal HiFi Plus subscription and am running this on the native TV Tidal app. However, Tidal's Dolby Atmos content plays as "Dolby Multichannel PCM 2.0".I've been trying for the past week (power cycling had changed the format to "Dolby Digital 2.0" which is also not correct. The format for that same track has now since switched back to "PCM 2.0" I'm not even sure how/why). I would like to point out that Netflix content automatically plays as "Dolby Atmos" so I doubt it is a problem with my set-up.How do I get Tidal Dolby Atmos music to play as such on the Sonos Beam?If it helps my Tidal TV app is from Samsung's native app store: Build 2020.12.16 Thanks in advance for assisting me in troubleshooting!

Hi everyone.  I have a sono beam 2 hooked up to my LG C1.  For 5.1 sound from netflix and my cable box, the sonos app would use to say the sound coming in is Dolby Digital Plus 5.1.  Now when I go to my sonos app, it says Dolby Multichannel PCM 5.1.I notice Dolby Atmos now it says Dolby Atmos while it use to say Dolby Atmos (DD+).Dolby Output from the TV is set to AutoIf I change to Passthrough, then it changes back to Dolby Digital but I never had to do that before.I was wondering what happened or what has changed?  I don't think I changed any sound settings recently.  I did update to the new firmware, but not sure if that caused this issue.I guess I am wondering how do I change it back to Dolby Digital Plus 5.1 without putting it to passthrough?Also, which is better?  Dolby Digital Plus 5.1 or Dolby Multichannel PCM 5.1?  Which Atmos is better?Thanks

I still don’t understand why the standard Deezer feature rich experience is not available inside the Sonos application. Sonos just does not want to make any improvements here and it would significantly improve my user experience. I was thinking of getting a 2nd Roam but if I want both stereo and missing options in Deezer’s native environment, I can’t do it because Roam wont support bluetooth sterio pairing and the Sonos environment won’t support the full Deezer experience. Disappointing.  

Hello,Due to an issue with PowerPoint, the electrical supply to the house was shut off. The power appears to have been restored to all three rooms as soon as the power is restored. Until I play something, nothing will play. It does not have any radio programs on Tune In. I listened to music using my Tidal streaming account. It's the same old story. I need your help! 

Why won’t my Playbase play with the rest of my Sonos system when the TV is off? 

Hii know there have been some posts and discussions about connecting B&O speakers to TV via Sonos Port.  I am looking for a simpler just strictly connecting Port to B&O Beolab 6000 speakers.   And I can stream music from my phone to play on Port and my existing Arc.  what cables do I need and what’s the easiest/simplest setup? TIA!  

Hello. I have been having an issue with my Connect:Amp for awhile now. Every time I turn up the volume to about 65% it mutes and a white flashes on the amp. I have it wired to two pairs of Yamaha outdoor speakers with 130 watt peak power handling. One pair is located outside at my patio and the other pair is installed in my garage. To independently control the volume of the two locations I installed a Russound impedance matching volume control for each pair of speakers. I am thinking that the volume controls are what is causing the issue but not sure how to determine that for sure. Any help is appreciated. 

Hi folks,Anyone know why I lose all sound from arc/sub/play ones when I unpause the tv? It returns if I turn the tv off and on. My tv is Sony a9 and using virgin box. The sound is awesome so I must have it all wired correctly!!Thanks!

Buongiorno, ho una domanda da porvi. Possiedo un arc un sub e 2 play 1, se comperassi altri due play 1 come canali anteriori è possibile creare home teather 5.1? Grazie 

Does the Audio-Technica AT-LP3XBT connect to the Sonos One? Sonos OS: S2  

I have 4 play one and 1 playbar . Recently upgraded to 2 Sonos one and a sub mini and disconnected my existing play one I tried to group the playbar with Sonos one and sub mini to get a 5.1 but it’s not working . I have grouped Sonos one and sub mini as one unit and playbar as another. everytime I pay Tv or music I try to group the two but it’s not working . Only playbar works and it plays only on playbar how to rectify this

Hello,My Sonos devices are S1 and therefore I use the Sonos S1 app.I sometimes experience that the Play button does not change to the Pause button in the Sonos app.This means that I can't pause/stop the music in the Sonos app.It happens on both my Windows 10 PC and on my Android smartphone.The Sonos app is updated on both my PC and my smartphone. Could it be a bug in the Sonos app?Thank you in advance.

I don’t think this is possible, but all the answers I find are from 3 years ago (which is depressing because it feels like an updated feature is never going to come). I don’t want to group any google speakers with my Sonos speakers. I just want to know if there is a way to say “Hey google play “song” on “my Sonos group”. “My Sonos Group” is one of several groupings I’ve built in the Sonos app. I know there is no way to group within the Home app itself, but is there no command that Google Assistant can’t send to Sonos to just play an already set up group? 

My sonos roam is a year or so old, I used it last summer on my deck. I had some initial difficulties keeping it linked to my system, it would often go offline and I would need to restart it.  But earlier this week I went to use it and it was dead. It was on its original charger, but not charged. I plugged it into a different outlet changed the cords and usb, still wont charge. I am not sure what to do next. I’m bummed as it doesn’t look like customer service is that great.  I was hoping to just get a replacement, as its not that old. Thanks for any info/insight you can share.SjLulu 

Ijust added a NAS to my network and connected my Sonos system to that NAS and have scheduled index updates each evening at 2am.  I rip CDs to the NAS and every so many days I update the meta data/tags to clean up the initial data that was used.  The biggest issue I’m having is when tag data changes and creates a new album in the library but the previous versions of that album also remain.  Here is an example.I have a single album that is a 2 CD set When I rip the CDs - it creates two albums in my library named ‘Album Name - disc 1’ and ‘Album Name - disc 2’ When my Sonos library is indexed, it creates the 2 separate albums I go into my library software and update the meta data where both cds have the same album name and I indicate disc 1 and disc 2  The next time Sonos library is indexed - it creates the new album with the corrected album name and all tracks in the correct order grouped by cd1 and cd2 as expected However, the original 2 albums that it initially created also remain in m

I have a number of Amazon Echo devices along with a number of Sonos (Alexa-enabled) speakers in the house. I only want the doorbell notifications to go to certain devices and need to exclude certain Sonos devices. However, information on the net appears to suggest doing this via the Alex App, but I can only de-select Amazon Echo devices in there and not Sonos speakers enabled through Alexa.Is there any other way that I can stop these notifications as the Sonos app only appears to have rudimentary settings for Alexa in its own app.

Have to confess I did not realise the otherwise super ARC device had Alexa embedded. However the functions that the simple Alexa Echo device performs with ease, do not seem to be so simple with the ARc device. Maybe that’s my knowledge, how it’s set up or the product itself but functions such as ‘drop in’ (where you can open up a communication with another Alexa device) do not seem to work. Same with other communication type functions that are commonplace on even the lowest end Amazon product. is this your experience? Or am I missing a setting that would allow the ARC to perform as an equal to the the Echo device?Very much hope it is my lack of set up rather than a delta in function.Appreciate any input you might have.

Despite my best efforts of scanning the forums here for an answer here’s the issues I’m left with…The microphone icon on the top of the unit does make its normal beep when I press it, but it will not illuminate. I see others have been advised to remove the voice assistant and add it again, but this makes no difference and to be honest I don’t use any of the voice assistants anyway.It’s the Auto Trueplay function that I can’t get to work. I partly wonder if the LED on the top of the unit isn’t working?Hopefully it’s something simple I’m missing?Thank you. 

Good afternoon,First of all my apologies for using Google translate.I just wanted to see if SONOS has detected Smart TV models that best suit the SONOS equipment I have (Beam 2, Sub Mini and One Gen2).I intend to purchase the Smart TV Samsung QN90B Neo QLED 55`` (2022) and I wanted to verify that there are no incidents and that the SONOS equipment is compatible and gives clear value to the sound of the TV.In case anyone knows a similar situation.Thank you so much for your attention.Regards.

I am currently creating a home theatre setup in a family room that measures 18’x12’. I do not have the ability to install recessed wall speakers, and I do not wish to hang speakers off the wall. Can I use 4 ceiling Sonance speakers to be my front L+R and rear L+R, along with a sub and Arc for my centre channel? I am planning on hooking up the system to my television via the Arc.