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Just got my sonos five and when I try to connect to my Apple Music app, I get the error message “We’ve run into a problem try again.”  I have tried all the trouble shoot that I have found on the various threads and nothing worked.

Hello,My Sonos Move has stopped working since I changed freebox routers. (N and AC standard). There is no G available. It shows me a problem as soon as I enter the wifi key. Before, all steps are detected. Can you help me ?Bonjour,Ma Sonos Move ne fonctionne plus depuis que j'ai changé de routeur freebox. (Norme N et AC). Il n'y a pas de G disponible. Il m'affiche un problème dès que j'entre la clé wifi. Avant, toutes les étapes sont détéctées. Pouvez-vous m'aider ?

After updating to version 14.12, I re-tuned the trueplay tuning, the result is that the subwoofer sound is small, position, sub audio is 0, but the volume is low. I'm using a Gen 3 sub woofer.Hopefully sonos will fix this bug soon thank you

Having noticed the sonos beam 2 volume cannot go louder after it is turned on. However, after a while it can go louder. What is the problem?

Bought a new Arc to upgrade from my Playbar in main TV room. Have used my Xbox with the Playbar setup and LG C8 OLED TV for a while now. With the Playbar, each time I’d play a game or stream a program supporting Atmos, I’d get visual confirmation on the TV that both Dolby Atmos and Dolby Vision were active. Since setting up the new Arc, I have two issues. BTW, the Arc is connected to the TV’s HDMI ARC port. Sound is great.Now, though, when I start up a favorite Xbox game (2K21 Golf) I no longer get confirmation that Dolby Atmos is active. Same is true for streaming. Not really a big deal for a game like this one, just found it unusual that the Arc made Atmos go away. I still see the confirmation that Dolby Vision is active, which has nothing to do with the Arc, of course. So, first question is, does anyone have an idea why this would be the new normal for the Arc? Sonos say that Atmos is supported on ARC.The second issue may or may not be an Arc issue other than the fact that the Arc (

Hi All,I was hoping for some advice from the community.I have 4 ceiling speakers (non-Sonos) connected to my Sonos Amp but want to purchase a wireless speaker like Sonos Five to augment the room sound. If I play my music through the Sonos App on my iphone using Spotify for example, will there be a lag between the wireless speaker and the 4 wired ceiling speakers? I would appreciate any advice. Sincerely,John 

I would love to mount my Sonos Moves to the ceiling of my covered porch, about 1.5 feet in from the edge. I’m pretty confident it would not get wet or sun exposure. It might get a light freeze (27 degrees) on occasion. I see the Sonos Move Charging Base is designed for indoor use only. Is this protected exterior application safe to use the charging base? Would it be any better/safer to use PD Charger and USB-C cord? Would a light freeze harm the speaker? 

Volendo una coppia stereo è meglio 2 Sonos one oppure 1 Sonos one e una Sonos SL.

I can connect my move to wifi and my iphone says connected by bluetooth. However the little share button icon is greyed out (unlike my sonos speakers for house and outside). When i click on move it just takes me through tour every time

I am interested in the Sonos Port. I am interested in connecting my record player to the port to play on my Sonos speakers.  I am also interested in connecting my amp and speakers to the port so I can stream music to my Sonos speakers and my amp/speakers.  Can I use both the input and output connections on the port at the same time? Thanks

I bought a Sonos One last week, and would like to allow my family members (in the same Google Home house) to control it with Google Assistance Voice Match. I have a number of Google Nest speakers in my house, on which this works great. Each family member's voice is recognised and gets personalised results.I have been able to add Google Assistance voice control in the Sonos app, and have added the Sonos in the Google Home app. However, Voice Match only works for myself, not for my familiy members. I have noticed that, unlike the Google Nest Audio and the Google Nest Mini speakers in my house, the Sonos is not in the list of devices using Voice Match.Am I forgetting something or doing it wrong? Or is it just not possible to use Voice Match for multiple users on the Sonos One?Your help is much appreciated!

Definitely a Android App issue. Rooms and speakers appear and disappear from the system. It's not a connection issue. How do I know? My son has an iPhone and all speakers are there and functional. On my Samsung I have to switch wifi on and off or reboot my wifi. Again, my son's iPhone has zero issues. 

Got a new iOS phone. It does not recognize or find family network. 

My Samsung smart remote controls the volume of the speakers just fine, but when I turn off the TV the system is still powered on. Is there a way to shut off the system when the tv is turned off? 

I have my TV with Arc, sub and front Sonos, but want to use my in ceiling speakers as rear surround sound via a Sonos Amp, but it will not let me do this, for reasons that make no sense at all. Any ideas?

Some random iTunes songs wont transfer to sonos library. some are from the same album? 

Anyone got any idea how you link a Ray and a One to make a system?I have 1 One and a Ray in the living room which I’m trying to link together to get a surround sound type system but struggling.I have other One’s throughout the house but I don’t want to add them to this system.  As soon as I don’t want to select those other One’s I can’t seem to build a system. thanks

After working with four Sonos tech support people, my wife somehow got my playlists findable on my Windows computer However, they are not findable on my iPad and iPhone. However, the song that is playing does appear as normal on the  two devices when the sobg is playing. Any ideas?

I have a collection of Gen 1 products and a perfectly usable Gen 1 iPhone controller. I want to buy a Sonos Five. Can I have a separate Gen 2 controller on my phone for this one product, whilst leaving everything else on the Gen 1, and untouched?

Hello everyone.It's New Year's Eve 2022 here in the UK and we're enjoying music videos on the YouTube app on our Samsung Smart TV with the audio playing through our brand-new, and really excellent, Sonos Beam.It's raining heavily outside, but we're drinking red wine indoors and waiting for Chinese food to arrive.Our plan is to roll-out Sonos speakers in every room soon, so we'd like to know if we'll be able to enjoy the audio from YouTube (and other TV apps) on all those speakers - when we have them. We subscribe to YouTube Premium, if that's relevant at all. But we think, generally, it would be quite cool to do this. Perhaps to still hear the movie audio in the kitchen when we pop to the fridge for a drink - or to the loo! Or to still hear the YouTube music videos playing on the TV in the living room, while taking a bath in the bathroom. Some advice on this from Sonos experts would be greatly appreciated!Thanks, in advance, and we hope you have a wonderful 2023!Brett & Izzy

HiI’ve recently noticed that Alexa will not play music from Spotify despite acknowledging and saying ‘This is … from Spotify’. Also, while Alexa will launch BBC Sounds to play Radio 2, or Global Player to play Heart, and Sleep Sounds, Icannot stop those services with Alexa either.I have logged out of my Amazon, Sonos and Spotify accounts and back in and disabled the Spotify skill, but to no effect.What else should I be doing?Diagnostics report: 638462361

I have the Playbar and 2 0ne SLs in my living room. I have a Beam and 2 One SLs in my bedroom. I have my living room set up on my app on my phone. But I can not figure our how to get my bedroom on my phone. Speakers in bedroom all work. I go to "groups" in the app and it's not lit up and when I click "groups" it tells me that this is only for systems with multiple rooms. Can anyone help me? Because I am planning on getting a Sub for my living room and then in my basement, I plan on getting the Arc with a Sub to go with my 2 One SLs in my basement and want to be able to control them all from my phone if need me. TIA

Hello! Will the music be in Hifi if I stream it in Airplay from the Deezer app directly and can I see this information on the Sonos app? Thanks in advance for your help and best wishes for the new year!  

Yesterday (Nov 2), Sonos updated the S1 Controller app for iOS and iPadOS to version 11.6.1.  These installed and work fine.At the same time my Mac, which is running S1 Controller for Mac version 11.5, indicated that there was an update available. When trying to run this update (which is named Sonos_57.13-34140.dmg and not 11.6 something), it crashed and failed.Has anyone else had this problem?

I have read similar loss of sound when a loud noise occurs when either watching TV or from a movie. The sound will go out for about 10-15 seconds, then return to normal. I have the Sonos Amp and plugged in with an HDMI cord to the Sony TV.