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Hi all,I have a problem with one of my sonos One speakers. All of a sudden it seems to stop working. The speaker is connected via WiFi to my local network (confirmed in router) I can see the speaker in the sonos App, but when playing music, there is no sound. The app shows that the speaker is playing music The status light on the speaker is off, but configures in the app as turned on The status page of the speaker (when accessing via ip-address of the speaker) is accessible. My other speakers are all working fine.Does anyone have an idea what could be the issue with the speaker and whether I can resolve it via some way. Thanks!

Hej. Er der nogle der ved hvor man kan købe vægbeslag til play5-gen1? de er nemlig ikke til at finde nogen steder 🫣😉på forhånd tak for hjælpen.  

I have just change my password on my router and now my Sonos system doesn’t work. I don’t have the option to change system. It asks me to look up all my products and reconnect them. I cannot believe this is the level of technology of a system that cost as much as it does. 

After exhaustive troubleshooting, I’ve narrowed the issue down to the 3.5mm Line Out from my Optoma UHZ50 being the culprit.  Setup: Optoma UHZ50 Projector sending audio to Sonos Amp via 3.5mm “Audio Out”. The wire is one-sided on the UHZ50 side, then has a red and black end which plug into my Sonos Amp. My Amp powers to Definitive Tech DI-8R Ceiling Speakers.  The issue: One of the two speakers is very low, static, and simply sounds bad. I tried troubleshooting everything - new speaker wire, different banana plugs, even swapped the speaker (I have 4 and 2 are in box) and even tried a different Sonos Amp (I have 2, one is still in box). Nothing fixed the issue, so the only thing left to try was replacing the 3.5mm cable, so I went ahead and swapped that (I also have two of those) and the issue persists, but if I flip the Red / Black the opposite speaker has the problem. Basically the “Left” speaker out on the Amp is the problem when I have the “Red input in the red plug and the black i

I’ve had my Beam for a while and worked fine with my LG OLED (2019) but I updated to the new LG OLED C2(2022) and it is constantly switching between ARC and internal speakers every few seconds. I have everything setup and sound comes out of Beam perfectly and then the tv switches back to internal speakers for less than 5 seconds and then back to ARC 

Hi,I can’t login to the app with my android phone and with Ipad and all I get is ‘Let’s try that again’ X2 and than ‘Try again later’. I can log in in the web on a computer to my account. That internet Wifi works just fine. What is the problem?

How do you use Sonos on multiple networks?  Do you need a separate account for each network?

About two weeks ago a Play 5 I had in a stereo pair setup with another Play 5 started to occasionally disconnect or just freeze so I had to pull the power plug. This behavior has now started to get worse and worse to a point where it happens every 3 to 5 minutes now where before it was only perhaps once a day. It is usually a self reboot of the device, then the second time it fully freezes. Ethernet ports stop blinking the device stops doing anything.  So things I tried:=============I disabled wireless and tried Ethernet only, then the other way aroundSwitched places with the other Play 5Changed the Line-in source from one device to the other and vice versaChanged ethernet cablesSwitched from direct router port to powerline adapter where the other play 5 was connectedTried DHCP and fixed IP on the routerRelease the stereo pair and used the Play 5 standaloneTried just grouping with the other Play 5Put it into another room to another ethernet port Full factory reset and putting it back i

Alexa will work if I say time weather alarmbut when I ask to play Apple Music it will say connecting to apple. Musicthen say having trouble connecting ty for any help

After numerous research and discussions with Sonos tech personnel prior to purchase, I just found out (after installation) that the Sonos Architectural In-Wall speakers and the Sonos Architectural In-Ceiling speakers cannot be connected to the same Amp. Basically, you need two Amps?  Really??  I have a Loft overlooking my MBR and on 01/11/23, two Sonos In-Wall speakers and two Sonos In-ceiling speakers were installed on one Amp.  This is just for music.  There is an “unable to complete to architectural speaker detection error.’ The 4 speakers play music but Trueplay is not available.  Since the Sonos Amp is not inexpensive I am a more than a bit annoyed especially as a matter of principle that one should fork out money to purchase two Sonos Amps to merely power a pair of In-Wall speakers and a Pair of ceiling speakers. Questions:Is there a work-around?  The music plays on the four speakers, the only issue appears to be Trueplay and detecting the speakers.Why true play is important is t

My previous setup was an old Orbi mesh router hardwired to my ARC and then my entire system (9 speakers) were on the Sonosnet system. It worked really well. I recently purchased the TP Link Deco XE75 6e Mesh router. I hooked up the ARC to the main router and the arc says WM:0. However, the rest of the speakers are on wifi WM:1. When I try to disable my wifi on the other speakers it comes up with an error. Also my other speakers are not staying connected via wifi. Sometimes I have to force close my app to get the speakers to show that they are connected. I’d really like to use the Sonosnet system and get all the speakers off my wifi. Anyone have success with this TP Link Mesh system? If not, I’m thinking about returning the TP-Link. Does anyone have any recommendations for a wifi 6e mesh system? 

My setup is an Arc, Sub Gen 3, and 2 Sonos SL for surround sound connected through HDMI Arc to Sony A80J. When playing a movie or watching anything with surround audio on, the main “voice” comes from one of the SL speakers instead of the Arc. As if that back-left speaker is the center… I’ve tried everything. Factory reset and reconnected all products. Upgraded HDMI cables. Trueplay. Everything. And every time the same thing happens.Help would be much appreciated!

I set up home theater in Bedroom with a Beam 2 and Play 1’s for surrounds. It worked fine and I used Trueplay with no problem.I recently bought a mini sub auto add to the mix. When I tried to use the Trueplay with the mini sub added I would get an error message saying it cannot locate a speaker and to try again. It couldn’t identify which speaker but I assumed it was the mini sub since that was the last added speaker before problem.I’ve been on the phone three times today for over three hours with Sonos and they basically keep telling me the same thing over and over… Which is basically unplug, reset, try again etc. They also had me call Verizon to force a change to less crowded channel. I was on the phone with Verizon FiOS for an hour but changing of channel had no effect. Trueplay still same error message. I personally think there is something wrong with the mini sub as I can’t even tell if any base is coming out of it no matter what I play. Any suggestions appreciated but Sonos techn

Hi,I have a new setup with a Beam Gen 2 + Sub Mini + 2 Ones. I've made trueplay calibration but I have a doubt with some settings. I feel that the Beam calibration is very flat, for example when you watch a TV program like news, sports, etc. Sounds very flat and tiny. So I'm thinking of increasing the bass but no the subwoofer bass, because on the films is very good. Which is the difference between the equalizer bass slider and the Sub level slider? I've tried to increase the eq bass level (to increase the mediums) and affects also to the Sub Mini sound increasing the bass. Those settings affects to different frequencies? Thanks!

I get a low bass hum sound from my new project turntable connected to my Sonos amp. Any ideas on how to eliminate that?Thanks. 

Okay, it is now January 2023, and evidently you  still cannot play music from your Sonos indexed music library using Alexa.  I’ve wasted my time looking at numerous articles that seem to indicate you can play your music files in Sonos using Alexa, but there is always an issue. I have the Amazon music service setup in Sonos.  I have the Sonos skill linked and ready in the Alexa app.  Yet I still can’t play my own music in Sonos.   I just followed one article to setup Alexa with Sonos and at the end the commands below were listed, nothing to do with playing your own music.  Here are the commands in the Sonos app on my Android phone.  “Alexa, play music for meditation in the bedroom”“Alexa, play top hits from the 70’s in the kitchen”“Alexa, turn up the volume in the bathroom" Unbelievable!  So I’m guessing that the answer to my question is “NO”, you cannot play music from your Sonos music library using Alexa.

I’d like to temporarily unplug the cord from the Sonos One Gen 2. Because that end of the cord is narrower, I’d like to use that end to feed though a cord hider. But when I set it up, I think it must have snapped into place. Am I able to un-snap that connection without harming the speaker? I’ll add this: it does not come easily unplugged by wiggling and gently pulling.  

Hi AllI have a Sony PS-HX500 turntable with built in pre amp. I currently have it running through an old amp and speakers which works well but I would  prefer to be able to stream to the Sonos speakers I have in rooms around the house (a mixture of Beam, One, One SL, and Move) so I could listen to it anywhere. I’ve read so many articles but am still confused as to what would work and what would be best. The Port looks to fit the bill, but some reviews don’t seem great as regards sound quality. The Amp looks to fit the bill, and looks to have better reviews, but is obviously quite a bit more expensive. Both seem to offer functionality I don’t think I need.  For what I want would either of these be better than the other, or is there a different solution in the Sonos range? I’d be interested to hear views from people who have either, or have found a different solution. TIA

I sold my house and the buyer took some of the sonos gear. I dont have access to the system anymore and want to delete them from my account and music services. How do I do this?

I apologize if this has been asked, I could not find anything.I have a Samsung Q80B television.  My son bought us a SONOS Beam and 2 SONOS One speakers.  The intent was to use the SONOS Ones as 2 personal speakers to allow my wife and I to adjust the One volume to aid in hearing some things we have trouble picking up with just TV speaker or soundbar.From what I have read, this is not really the intent.  We tried having them as surround, but that did not work.  We tried them as a group, that did not work.  We now have them grouped with the Beam, which seems to work, but we encounter the lip synch issue I have read about.  I have 2 other issues that are more annoying.  First, the audio tends to “skip”.  More specifically, the audio will be playing and then just go blank for a split second, just long enough to be noticeable. Second, the One speaker disconnects from the group.  The beam will still be connected to the TV, but the Ones will not.  The light on the top is white, and if I press

Associated Product: 192.168.0.10---------------------------------Beam: LoungeSerial Number: *****************Sonos OS: S2Version: 14.20.1 (build 70436090)Hardware Version: 1.23.1.10-2.2Series ID: A100IP Address: 192.168.0.10Audio In:WM: 1 Music is skipping from iTunes on my MacBook using sky Q router  Moderator edit: removed serial number

I want to purchase a Sonos amp to connect to 2 wired outdoor speakers and add 2 portable outdoor wireless sonus speakers! What sonus device  should I purchase and does it have to speaker inputs to use both?

Hi all,1 was wondering if someone could offer me some advice.I've recently purchased a ray for my gaming room, and I'm seeing some noticeable audio lag. I am about to fit 2Sonos Ones as rear surrounds and would like to get all my settings correct first.PS5 is connected to TV via 8k HDMI Cable, tv ray is connected to TV Optical Output.TV is a Samsung UE55RU7470UXXU.I've played around with the TV audio delay setting which effects HDMI-ARC, which I know the ray doesn't use, and SPDIF. I've also played with the audio delay sync within the Sonos App. I'm still not able to find a solution.My settings are as follows:PS5 Settings: Audio output - Output Device: HDMI Device (Sound Bar) Audio output - HDMI device type: Sound BarAudio output - Audio Format: DolbyTV Settings: Sound Output: Optical Sound Mode: Game Digital Audio Format: Dolby Digital Digital Output AudioDelay: 100Sonos app is showing Dolby Digital 5.1 on the Ray.Any advice would be appreciated. Thanks in advance.

Sonos Ray kan ikke connecte til YouSee fjernbetjening. Nogen der har løst dette?

Hello,I was wondering is it possible to use Google Assistant through SONOS in Poland? I’m preety sure it was available, before SONOS introduces its own assistant. The main issue is - can I use SONOS to control Google Home devices in Poland? If not, and the problem lies that the Google Assistant feature in SONOS is not available in Poland, can someone answers if SONOS is working on it ? Or when can it be introduced? I belive SONOS looses a lot becouse of this issue... I don't care about service in Polish, but it would be nice to have any Google Home service, since the product is adapted to it in other countries? Are there any other devices that I can add to my home system that will allow me to use Google Home/Assistant and SONOS without problems?