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I have since a month a sonos move. Its my 2nd one. The first one works ok. Thos new one doesn’t charge at all. No lights are burning nothing. It worked for a month a now it stopped. Reset doesnt work, reconnect doesnt. Nothing works. Unfortunately my 1st sonos move is 650 km away from where I am, so I cant verify what the faulty element is, the charging base or the Sonos. What to do now?

Hi,can anyone help me to link my Cronos ARC + SL One with Formuler Z10 Pro? What is the correct connection? Do I need an adapter for HDMI? thank you and have a great day! 

Hi, I’m pretty sure I know the answer to this already but just wanted to double check. I would love to be able to use a single symfonisk picture frame speaker as a normal TV speaker, playing out the audio from my freeeview box, fire stick etc.I don’t think it’s possible, is it. But is there any clever way at all?(my set up is that I have a projector and a sreen that comes down from the ceiling. All of my AV equipment - xbox, sky box, etc, is in a little fake fireplace thing directly beneath it and the symfonisk picture speaker would cover it all and conceal it absolutely perfectlty.)

Good evening all,I'm literally at my wits end with my Sonos setup now, we have just upgraded our WiFi router which caused huge issues with out sonos setup. Thankfully this afternoon I have managed to get everything working as it was prior to the router change.  However my wife had just tried to play music in two room. She simply tried to add the Move into the main livingroom group so that the same music was playing throughout just as she has done 100s of times.The app shows the action was completed successfully and that the audio output is playing in both zones however its not. The music will play on whichever device you have as a primary source but the group being added just remains silent. We have reset everything but with no luck. Does anyone have any advice or ideas on what's causing the problem.  Thanks in advance 

I have my Arc and Sub connect to QNAP NAS with .aif music files but playback is terrible. On the same set-up movies sound great and streaming music from Sonos radio sounds good. Wondering if other people with similar set-ups have the same problem? 

How do I register credits?

Hi!Are there any updates on the integration for Alexa and Sonos from anyone who has managed to link sonos and alexa in The Netherlands?I just bought a set of Sonos One ..and don't see Amazon Alexa as an option for voice assistant 😥I certainly wish I had researched this earlier. What an absolute bummer! 

I have Sonos equipment (amps, playbar, sub, Play:5) set up in different rooms of my house. I’m switching ISPs and need to migrate everything over to the new WiFi network. I’ve tried doing this through the Sonos app but have been unsuccessful so far. I’ve power cycled everything (repeatedly) but still get error messages or “unable to join network.” I didn’t do the initial setup of our Sonos equipment, an AV company did, so I’m wondering if I’m missing something.

Bonjour,J’ai lu de nombreuses plaintes au sujet de la présence de la publicité au démarrage de l’écoute d’une radio, juste après le jingle “TuneIn”. Je trouve ça également insupportable : d’abord parce que survenue sans en informer les utilisateurs, ensuite parce qu’apparemment, Sonos ne réagit pas, enfin parce qu’il semblerait que c’est incontournable.Depuis qq temps, l’utilisateur peut choisir entre TuneIn et Sonos Radio. Pourtant l’écoute d’une radio comme France Inter sur Sonos Radio déclenche la diffusion sur TuneIn !! Bien entendu, avec pub ! Qqun peut-il me l’expliquer ?

Hi. I have the Sonos amp powering two speakers for the TV. I also have the Arc and was wondering if there is way to play both simultaneously with TV or music. I have a Sonos sub as well and two Ones for surround. Thanks. 

Hello,     I currently run 6 connect:amps to passive speakers and 2 play:5 speakers to power whole home audio.   These were set up in 2012 so all are Gen 1.   The system stopped working recently so I started attempting to individually connect each one to the sonos system (S1).  I was able to connect one amp, however the app does not allow me to “add another product” to my account without updating the app.  Obviously, if I update the app to S2 (which I assume is what the app is asking me to do) I will not be able to use my Gen 1 Connect:amps ? Any suggestions how to reconnect my current hardware since the app is not allowing me to “add another device”, the option is grayed out and when clicked it pops up telling me to update app or not be able to add anything else. Thanks!!

Hi I just want to share my experience to the community and I hope no one encounter the same issue as mine. Hopefuly someone from sonos can see this and give me some guidance on what to do next. I always love sonos brand and recommend to many of my friends, however the recent events make me hesitate to continue to do so. I have a broken sonos roam which got warranty  exemption after initiate contact with sonos CS team (which is nice!). But as I am currently overseas, sonos service team said there will be someone contact me and issue an RMA label slip. After a week, no one contact me, so I had to contact the service team again. This time they say they have a internal error and someone will contact me within a week. Unfortunately that did not happen either. so I tried again...but still, they said my case is responsible by my region distributor and someone will contact me. but sadly still no contact.I email the ceo mail box on their support page, no response at all.In short, after nearly t

I have 2 SONOS sets of equipment.   Each is under a separate Wifi and ethernet sub-net.   I can control each of them from my iPhone using Sonos app.  To change configs i simply logout, change my ethernet on my iPhone and log back in.   This works great.My question is that i would like to transfer one of these systems to someone else.   Can i use the transfer ownership under system in the iPhone to transfer ONLY the system (SONOS components) that is connected to ethernet that iPhone is using?  Will that leave the other SONOS components connected to the other ethernet sub-net alone?

Should Sonos make a speaker in the wall for a home theater set up 

I recently installed a pair of Sonos One speakers. They keep disconnecting. I spoke to Sonos tech support, who ran a diagnostic and said that the problem was that my two routers have similar names (one name is “…..”, and the other is “…..-5G”. He advised me to change the name of the router and/or call the internet service provider. This all seems more trouble than it’s worth for setting up two small speakers and will likely just return them and go with a different system, but wonder if there are any simple solutions. 

I have tried most sugggestions, in particular plugged in the five via ethernet, but still, the update trial from my Android phone fails with Error 1101. I checked the web interface and see SoftwareVersion 40.5-49090 SoftwareDate 2018-01-09 18:10:26.408313 SoftwareScm 371223 MinCompatibleVersion 39.0-00000 LegacyCompatibleVersion 25.0-00000 HardwareVersion 1.13.1.8-1

I'm using a Sonos Five and Pro-ject T1 phono Sb turntable but when I go to use it no music will play unless I unplug the aux chord and turn the power off at the wall and then reconnect. Unplugging and plugging the chord back in doesn't work by itself. If I unplug the chord after every use still doesn't help. 

Daar Sonos user, Please try to explain, in simple manner, how to use Sonos S1 system and Sonos S2 system, at the same time, for different speakers, in one house Thanks, carol

I have just recently added a Sonos entertainment system to my bedroom. I have the Sonos arc paired with a Gen 3 sub. The sub has been causing me many problems in my 2 weeks of owning it. The sub will sound amazing when first paired and it will be booming. However, over time the sound quality seemed to decrease and the oomph that the subwoofer had was completely gone. I would have to increase the sub level even higher than normal to even try to achieve the oomph I once had. I decided to purchase the Sonos Boost to help with any connectivity issues. I cant tell if the Boost really helped or not to be honest. If i place my ear close to the oval opening in the Gen 3 sub it seems to emit a sound that sounds like an old film reel ticking over and over. When the sub was performing at its best with the oomph I was looking for, there was no weird film reel ticking sound when i put my ear close to it. I just want to figure out what the hell is wrong with it. Im sick of purchasing more things to

I have had a Sonos surround system comprising Arc, Sonos One SL, and Sub. Recently I purchased another Sonos One for a different room. All these products  are connected via wifi. I go through the setup process and add the new Sonos One. But say after a day or two, the iphone Sonos app indicates that Sonos One is “not connected” and I have to repeat the whole connection sequence again including factory reseting Sonos One. I update the iphone Sonos app, disabled Private Wifi as some other community post suggested but this loss of connection keeps happening repeatedly over past couple of weeks. Any pointers on what could be wrong here?Thanks 

Trying to add amazon music to Sonos app its not working. Annoying. Any advice please? Thanks 

Hi, My grandpa uses Sony Bluetooth headphones to the Samsung TV, which is equipped with a Sonos playbar and two speakers. The problem is, the second the Bluetooth turns off, the TV sound then goes through the TV speaker and Sonos, which creates an echoing sound. This is also visible in the settings from the TV: Bluetooth shuts off when the headphones are turned off, the optical sound turns into TV speaker.  Does anyone knows a solution to prevent this from happening without having to change the settings every time?

Hi I have a Sony ag9 4K olde and have Sonos sound bar. I can’t use my Sony remote to turn volume up or down on the sound bar I have to use my sky remote 

How do i stop my Beam taking over my tv volume,in my samsung tv settings i select tv audio but it quickly returns back to Beam audio

Hi, i’m looking for some advice on a modification to my home theatre set up.   I had until recently my tv set up with a Sonos playbase and a  Sub (gen 2).  I was very happy with how that sounded.I recently changed the configuration of my set up and put the tv on the wall,  this has made the playbase and  therefore the sub redundant.   So i want to replace the playbase with a soundbar but i do not have the budget to buy an arc and think the original playbar is too chunky so was looking at a Beam or even a Ray.   Would someone be able to tell me if the Ray would work fine with the Sub (gen2)  i think i might have read somewher that the sub would be too powerful for the ray.   If that is the case would the Beam work fine instead?  Would i get away with the 1st gen Beam?  Things to consider,  my tv is a relatively new 55 inch LG but does not have Dolby Atmos.    Many thanks in advance.