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I bought a refurbished Play 1, and am trying to connect it to the WiFi. After no luck, I connected it to the router via ethernet, and it worked fine! I then disconnected it from the ethernet and tried to connect it to the WiFi again, but it still won’t work. Anyone know how to solve this?

I have in ceiling sonos speakers connected to AMP which is wired and arc sl +sub on wifi. The sonos S2 app says I have to connect the arc via ethernet cable. Unfortunately, I cannot run an ethernet cable to the arc. How do I have the surround working without arc connected via cable?

I've just bought a Hisense TV and a Sonos Ray soundbar, and they sound lovely together. But like many others I've hit a problem controlling the volume with a remote.I think the TV remote is a no-go, because it is RF not IR. But I also have an ancient Virginmedia remote that controls my V6 box, and I feel that ought to work. But so far, no luck.When I go through the TV remote setup on the Sonos app it asks me to hit the volume key three times. When I do, a light flashes three times on the Ray, so it's definitely received some kind of signal. But it produces the messageWe didn't detect a signal from your TV remote. Point it directly at your Ray when you press the button.I also have a remote for my DVD player and that got further in the setup. But it doesn't have a mute button, so I got stuck at that point.Any suggestions, or am I stuck with the app and the buttons on the Ray? 

Hi my newly purchased Mac Book Pro M2 running Ventura 13.1 shows this message when I try to connect to the folder containing my music “The computer “my MacBookPro” refused to let Sonos connect to it”.       I have installed the latest Sonos S2 controller.       I’ve checked the permissions on the folder.    Any suggestions would be very welcome.     Thanks

Roam seems dead.  It has no lights and holding power does not work nor will a hard reset.  I have tried multiple charges, ensuring they had adequate power.  When I take it off the charger, it flashes an amber light, once, and that is all that happens (no sound).  It is not found in the Sonos app.  Relatively unused and in good condition otherwise.  Is it dead?  Anything else that can be tested to bring it back to life?

The title kind of says most of it. I have a Beam and two Play1 surrounds.  I would like to add a sub to the configuration.  I have a couple of Amp devices that can drive the sub.  I have a third-party sub.Can I configure the amp as a sub driver in the configuration? Thanks!

Hello all, I have a Sonos Play 5 gen 2 & two Play 3s. The wifi on the play 5 has stopped working and after many hours and exhausting every google search I can think of... I have come to terms that my very expensive speaker isn’t going to be wireless any longer. The play 5 works when its connected to ethernet. My current problem is- how do I connect my two play 3’s back into the ecosystem. The two play 3s are wireless and from my understanding they would need to run off the play 5s (now bad) wireless signal? I have had my speakers for years now and I’m starting to feel defeated by what seems like such a poor design flaw. Even if the wireless on the play 5 was operational and i needed to wire one of the speakers via ethernet due to signal issues- why would it make sense to have the other speakers connect to a speaker with poor signal (which is why you would plug it in right)? It would be nice if you could plug one speaker into ethernet while the rest of speakers connect happily to my

Hey!I recently bought an amp, sub and two fives.The amp is also connected to a pair of Dali Fazon F5 speakers.I cant get the trueplay to show in the s2 app at all, I guess it doesnt work for the amp connected to the non-sonos speakers but I thought it would work with the sub and two fives? They are added to the system as surround.I have iOS 16.2 and Sonos s2 14.20

Apologies if this has been answered elsewhere.i’m a long time customer of Sonos, my enthusiasm tempered after the botched effort a few years back whereby the forced upgrade resulted in landfill-bound bricked speaker. Even though they reversed that, i was still left w/ a useless Play speaker that could no longer be used-i have to believe many of us lost faith after that -i still purchased and gifted new things like moves,etc. My current setup is a mix of possibly old and new (i’ve lost track what supports what) and i still experience that frustrating lag of sound pushing out to all speakers that feels like water from a hose that you’ve turned on and now wait for it to come out the other end:).ok after that pre mumble, here’s my question:How do i know that i am running the 12 or so speakers i have around the house on the latest, most performant software? What speakers don’t support S2  and if the don’t sould remove them? re group them? i totallly understand the need for hardware upgrades

HiI rent out part of my house on Airbnb. My internet connection is via a single broadband modem connected to three wifi access points. To provide guests with internet access, one of the access point devices hosts two wifi networks - my one and a separate one for the guests. I give the guests the credentials only for the guest wifi.Now I’m trying to give them access to a single Sonos One, so that they can control that One but not the other devices and I can control the other devices but not that One.I’ve tried everything I can think of without success. Most recently I:Created a new Sonos account Reset all speakers With a new phone, joined the guest wifi network Installed the Soinos app on the new phone and logged in with the new account Added the Sonos One to the new system.However, the One can still be played to from my old phone connected to the main wifi rather than the guest wifi.

Hi All Is it just me or i’m I right? songs from Spotify sounds much better when I use Sonos app instead of Spotify app on my Andoid Samsung???

Hi I have a sonos arc, sub one sl. I've recently added a stereo pair of 5's but the are out of sync and can fix it. Thanks  

Got the sonos arc and sun about a month ago. I’ve been thrilled but just noticed that the arc favors the right side a lot more than the left. Did and individual speaker test and the left speakers are having trouble playing treble and highs. Turned off true play and even reset and re paired the bar and still the same thing. Is this a setting issue or is it faulty product?

I have 4 older Connect-Amps.  I would like to replace them with the new amp.  Can I replace them one at a time to minimize the expense?  Not sure if I have connect-amp and the new amp would cause a conflict in the SONOS system.Thanks

Hi all Sonos experts out there, Having read about the sonos port I thought I finally had the solution to upgrade my audio setup (a Pro-ject Debut Carbon which I connect to two active KRK rockit speakers using a 2-channel mixing table which serves as my phono pre-amp and allows me to connect with my PC for music streaming etc.) into a more user-friendly (read wife and kids friendly) set-up that allows for easy streaming of music while keeping my old gear. Connecting the sonos port I can indeed listen to my vinyl on my new sonos speakers (a sound bar and 2 ONEs), but it turns out that there are very short glitches when listening to vinyl. they only last for half a second or so, but happen every couple of minutes. It seems to be more like some issue with the wi-fi connectivity between the port and the speakers, but this doesn't happen when streaming music on my sonos speakers from my phone and my wi-fi is broadband, the port is in the same room as the router, with no blockages etc. I'm no

As a new Sonos convert I have a play5 gen1 but am unable to add my iTunes music library from my apple iPad (The same iPad that has the Sonus 1 app) I get as far as music library set up but then can only get to ‘Add shared music folder’ no other options appear.Thanks in advance for any suggestions.

Is there a way to change the default behaviour when clicking a song from Play Now to add to queue? The use case here is when multiple people are controlling the play list (i.e at a party) and each song only gets half way through before someone has not remembered to press the three dots to add to queue. I’m hoping there is a way to change this behaviour in the settings but have not been unable to find anything. 

Hello there, long time sonos gen 1 five owner. Looking to upgrade. As I understand new Sonos products wont work with the gen 1 five. Is this correct? Looking to set up a multi room system. Thanks

what would be the output for Sonos ray or watts for Sonos ray, few customer are asking for it.

Why does my AMP always think it is connected to a TV. Never connected to TV.

In addition to my Sonos speakers, I have 2x Klipsch RP 600s.  I drive them with the Sonos Amp.  I also own 2x Klipsch Heresy (about 35 years old).  For maximum performance, should I buy another Sonos Amp to drive these (1 Amp for the RP 600s, and 1 Amp for the Heresys?).  I don’t want to waste money, but want to make sure I’m maximizing performance. thanks 

Is there a way to check if a second hand sonos was used for the upgrade program? I am looking into buying second hand speakers, and knowing if the upgrade program was used on them would make the differenc between an ok deal and a great deal...

I recently purchased the Pro-ject Debut Carbon and a Cambridge Audio Solo to connect to my Sonos Port. The Cambridge Audio Solo is a PreAmp for MM cartridges. The TT came with a Sumiko Rainer. I connected everything to the right ports. The Sonos App on the line in shows music but nothing is coming out. I’ve adjusted the volume in the settings. I even called Crutchfield support and they sent me a new PreAmp because the tech thought that might be the issue.  Now I’m on my second PreAmp with the same result. This brings me to the all Sonos gurus here. I would so appreciate some help. 

Hi team.  I have recently bought a port assuming I could connect my turntable to the line in and then have it wirelessly send audio to my arc/sub.I've got all devices connected to the app and playing a record currently but no audio coming out of arc and I can't seem to work out where to make this happen. Any ideas or do I need more equipment? 

Are we still not able to connect a karaoke mixer to a Sonos arc? Even one with a HDMI switch? Any help?