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After switching on my speakers my app (S2) says that there is an error with my WiFi and let's fix it. I spend about 10 minutes trying to rectify this for nothing cause it still unable to find my products. Tells me to restart my broadband, turn off and on my products, press the two buttons on the device yet still not find anything. Everyday I go through this and now enough is enough. I was looking at getting the arc and sub but due to these using the app I'm put off getting them for this reason.

Hi,the provider of my wi-fi connection changed the router and now, with a new one, I can’t connect all of my 3 sonos one. WHen I try to connect, after combining the mobile phone with the stereo, it appears that caption: we had a problem during the connection of Sonos one to the wi-fi. How can I sort it out?I did everything the assistance guide suggest but I can’t sort the issue out.thanksV

I have a bifurcated system. Move and s1. I used to be able to connect to my sonos s1 speaker using the S1 app. went on holiday retuned and can’t now. S1 app reverts to S2 app and I cannot connect to S1. tried resetting app. Removed it and reloaded it. still not working.

How can I delete a S2 product

Kære netværkHvordan får jeg Google Assistant til at anvende DR LYD når jeg skal høre fx DR P4 København på mine Sonos produkter.Selvom jeg har fjernet TuneIn og kun har DR LYD, anvender Google Assistant stadig TuneIn.Derudover, har jeg pt. udfordringer med at få systemet til at afspille P4 København. P1 og P3 virker. Google Assistant vil pt. i øvrigt også kun fortælle hvad klokken er, hvis jeg tilføjer "... i Danmark".Hele 3 udfordringer. Håber nogen kan hjælpe mig. Bh. Søren 

Dear allI have problems with Tunein and the radiostation DR P4 København. It is a public service station so no login. The problem is, that Sones can’t connect to Tunein. Some days it works fine. But mostly I get this message: Could not play ‘DR P4 København’ - could not connect to Tunein.I have had this station as “default” for many years. But the last couple of months there have been problems connecting.Can anyone help me with this problem?The station works fine from the Tunein webpage.I use the S1 controller since I have some older speakers in my sonos set-up, and I don’t want to break it up in new and old so I loose the option of connecting all my speakers.regards/kristoffer

Hello. I’m currently in the UK and will be moving to Australia soon. Currently have play 3s and beam. Will my system work there? Is it just new power leads I will need. Thanks

I have Apple HomePods all over my home.  I have an Arc 2 SLs and the 3rd gen sub in my media room.  Having people over last night and was trying to play music everywhere. The media room Sonos shows in the airplay menu but you can’t connect to it.  It’s also no longer in my homekit home.  What I’ve done so far is power cycled all Sonos speakers. Power cycled my iPad and iPhone.  Power cycled the network switch the Sonos is using. Nothing is on WiFi. And power cycled the access point in that room.  Is a factory reset needed for my system?  

Good morning everyone,I’ve just purchased a Sonos Arc and have installed Alexa and I have been very pleased with the experience so far. However, it seems like I can only manipulate music apps like Spotify, Sonos Radio etc. as I’m having trouble opening up video apps like Netflix and Amazon Prime video. Upon asking Alexa to “watch Netflix” she responds “to control video device you need to connect it first… go to settings/video apps etc...” except that I don’t see the Netflix option under tv/video.Furthermore, when trying to connect Amazon Prime through the Alexia app->Tv/Video I get prompted with “Sorry, we could not find any devices to link.”How can I get Alexa to open up my video apps and do I need to buy an additional device such as the Amazon echo to remedy this situation? Thanks!

I recently purchased a Sonos Amp and I am experiencing a constant, slight hum coming from the unit, even when it is not playing music or when no audio cables are connected (except the power cable).The humming is faint, but noticeable in a quiet room, particularly when I am working, as the Amp is placed on my desktop.I have used multiple audio devices in the past, but this is the first time I am encountering this issue.Is this normal behavior or could there be a problem? Before requesting a replacement, what steps should I take to troubleshoot and potentially resolve the issue?

If I take my Pioneer VSX-21 Elite Optical output, to the Sonos optical adapter, to arc adapter and plug into the sonos arc soundbar I should be able to switch inputs on my receiver and have that audio stream so i can then pair either a couple of play ones and a sub? Simple question but nobody at Sonos can give an answer.  

Has anyone else found that their trade up products have been removed from their accounts, so that there are not as many items to trade up as they expected?  I have old generation products in my account which I traded up and returned to Sonos, but these were removed and the “trade up” credit applied to items I am still using.  Sonos say that they are unable to verify registration for the products returned under GDPR, as they may now be registered to others.  So they are saying that the products returned are now in use by others - what!  they’ve sold them on!?  And because I’ve returned them I’ve effectively lost my 30% upgrade credit….?Come on Sonos, this is a con!Anybody else found this? 

I am getting a 1000 error repeatedly. There was another issue that mentioned the answer is to disconnect from VPN. I do not have VPN for the device I am using any other ideas? 

Hi ! I do have Sonos PlayBar under my tely , and i woul like to buy Sonos ARC , the point is that my Play bar mounted to my wall with Sonos wall mount ! And there is a holes already ! Any crossovers exist to Arc bar ? 

Will be using in theater room that is 12 feet wide by 25 feet deep with 7 foot drop ceiling. Hooked up to 98 incg TCL tv. What would be best setup: Arc theater in a box with 2sl’sorArc, the sub and 2 5’s? or a different one? I am looking for the absolute best setup for movies/sports/tv. Not for music as I have other setups for that. 

Hi,I am having a setup of multiple sonos speakers (livingroom: arc with sub and two ones, bathroom: one, bedroom: two symfonisk, outdoor: move, ...) Everything was fully functional regarding spotify until one month ago.Now super weird behavior - livingroom, mancave etc works super well with spotify both via spotify app on my phone as well as via sonos app Selected rooms / speakers do not connect at all to spotify If I group speakers and start with the ones working e.g. livingroom and connect them to spotify and then linking in the non working speakers step by step - they all playNo change in router software, router rebooted, hard resetted speakers, setup system completely new, wired and wireless, carried the speakers around in my flat in case of wifi coverage - it seems that some speakers are just completely broken regarding spotify, others functioning.Btw - broken speakers can play anything else via the network (from internal server, from tune-in etc.)Any ideas? Thanks

How to perform factory reboot. Something other than unplug and plug back in? Performed this function so many times I could not possible count. 

I keep getting 701 error when I go to play my Spotify Songs. When I play from ANY other playlist on Spotify, it all works fine. Im a little annoyed the Sonos keep just putting this down to a ‘network error’ and to restart my router to be honest. What difference does it make if its MY playlist or another playlist on Spotify??

Where can i find a replacement speaker for the sonos play 5 gen 2 

Hi folks, Here is my Sonos setup : Beeam Gen2 / Sub mini / 2 x OneSL  When i disable surround Audio, Sonos One SL are flashing green (slowly), not pleasant during the night... So I want to simply disable all status light , when i do that wih iOS app in the piece , Sons One Sl remains illuminated… (Beeam & Sonos Sub are OK off), Can you help me ? Best regards,

How do I clear all the paused stations on each player?I was woken in the night by one speaker suddenly deciding to un pause.

Since I switched to Windows 11 I can't add folders to my music Library settins. I'm trying to add a music folder that's on my internal hardrive and I keep getting the message "Sonos was unable to add the music folder, Reason: The computer "DELLPC" refused to let Sonos connect to it.

Two days ago, one of the speakers in my system stopped being able to have audio sent to it from Airplay. I get an error on my iPad that simply states: “Airplay: Unable to connect to “Office”.” Airplay works on my 4 other Sonos speakers throughout the house, apart from this one. None are added to my home via Homekit. I’ve tried the following:Restarting speaker Restarting iPad Restarting network Changing from a wired (sonosnet) to a wireless network connection Factory resetting speaker  The best workaround I have for the moment is AirPlaying to another speaker, setting volume to 0, and grouping to my Office speaker, but this is insanely convoluted. I found a few other posts regarding similar issues, however they’ve stated that a factory reset has fixed the issue - unfortunately not the case for me. Is the only option currently to wait for Apple to fix their AirPlay architecture? Or has anyone come across a different fix?

I have an older Sonos looks exactly like the new FIVE.  I set up the 2 new white FIVES and the Arc yesterday and found my 4-6 year old old black Sonos that looks like a Five.  How do I add this to my other 3 pieces ? 

Does it matter which channel for Sonos ? 1, 6, or 11