Skip to main content
Answer

15 SECONDS TILL IT PLAYS

  • February 10, 2023
  • 1 reply
  • 163 views
L

Over the last 6 - 9 months we have seen this issue intermittently. 

  1. From Sonos Controller search for artist on Spotify (has also happened starting music from Spotify app - we have a paid subscription)
  2. choose artist
  3. select either Artist radio or an album by the artist or top tracks of artist

RESULTS: time bar in Sonos Controller shows the song is playing, but no sound is coming out of speakers. About 8 - 15 seconds (as per the time bar) audio comes out of the speakers at that point in the song. To be clear, there is not a delay in the start of the song, the audio starts 8 - 15 seconds into the song. Example, Bob Dylan’s Hurricane start playing audio at the words “Valentine from the upper hall”

Best answer by Airgetlam

That sure sounds (no pun intended) like some sort of wifi interference . Or possibly duplicate IP address concerns, although I think that might express itself in different ways, not just at the beginning. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

L
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Airgetlam
  • Airgetlam
  • Answer
  • February 10, 2023

That sure sounds (no pun intended) like some sort of wifi interference . Or possibly duplicate IP address concerns, although I think that might express itself in different ways, not just at the beginning. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

Bruce
Terms & ConditionsCookie settingsAccessibility statement