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hi , I hope you can help,I have a Sonos Connect linked to a Linn amp and speakers . The system has been giving an unpleasant and constant crackle  .I've replaced the connections and changed the power source but this hasn't helped  . The problem seems to be when I activate my other Sonos products: a Sonos One and a Sonos Connect amp in other rooms . Have you any idea why this is happening .thankyouBrendon

Jeg har igennem et stykke tid nu haft problemer med DR lyd. Vi bruger vores højttalere som vækkeur og bruger P4 København via DR lyd, men den er begyndt på at vi ofte bliver vækket af Sonos chime i stedet, når jeg så prøver at starte radioen starter den med det samme. Vi har enkelte gange tidligere oplevet at Sonos chime er startet og der har det typisk været fordi der var et problem med at forbinde til kilden, men det lader ikke til at være et problem her da den kommer med det samme når jeg starter den manuelt. Jeg har oplevet samme problem med en alarm indstillet til P1.Når jeg har fået radioen i gang oplever jeg desuden at den pludselig springer 30 min "tilbage i tiden" så jeg altså hører det der blev sendt for 30 min siden.Er der nogen der oplever noget lignende og evt. har en løsning på problemet? 

Hi SONOS Support We’ve got two MOVE Speakers set up in Stereo in our bedroom.  We sporadically put one of these MOVE Speakers into Bluetooth mode so it can pair with the FireTV Stick, which works great - the problem, which is repeatable, when you put it back to WiFi mode it drops the Stereo pairing (name and everything related to the pair) it had with the other MOVE and needs to be set up all over again; which is very frustrating. Please can this be addressed, it doesn’t make sense that it should do this once back on the same WiFi it came from…few people are going to be moving the charger all over the place… Thank you

HiI really need BBC sounds on my Sonos please, How can i make this happen ? I am in Ireland

I’m wondering how much of a difference it makes to connect some or all of my Sonos Speakers via ethernet instead of connecting over Wifi (for reference, I have an Eero mesh network that supports WIFI 6). It will take me some work to run cables to where my speakers are which is why I want to hear people’s opinions before making the effort. My reasons for asking are 1) I have a record player going to a latest gen Five and would like to stream to the rest of the apartment without echos. 2) Same issue with an arc when I’m watching/listening to TV through HDMI input (i.e. I want to hear the TV in my bedroom while doing chores). The apartment isn’t separated enough such that when there is a delay from one speaker to the next you will often here the echo. If you use ethernet, do you get any lower delay options in the app vs when connected via WIFI?  Another question (and I assume this isn’t possible but would be nice if Sonos would allow it)… is there a way to connect two speakers together wi

Hi all,For too long, I’ve put up with terrible performance from my Sonos system (frequent drop outs, frequently have to restart the iOS app to get it to connect to the system).I’ve resolved to connect each speaker via Ethernet in the belief the task would be relatively straightforward to implement - just a question of getting an Ethernet cable to each speaker.I’m starting by trying to understand the Matrix.Many items come up as ‘undefined.’ Is there a way for me to change that so the Matrix is more useful? The bottom left cell is coloured red, which I believe means an active, but poor wireless connection. Yet it’s hardwired via Ethernet. Am I incorrect to think it should be grey?  For background, I’ve got a Linksys Velop MX5300 router and a couple more of those as nodes. I’ve also got some switches plugged into the MX5300s in order to expand the available network ports.Thanks very much for any insights you might have!cheers, Andrew 

Hi alli was wondering if it is possible to have the mic activated on Roam without having the light on? I purchased it as a replacement for an Amazon Echo Dot in my bedroom, which controls lighting etc.  But even though the light is small, I find it irritating at night. Thanks! 

I’m consistently getting connection issues when opening up sonos. It’s become extremely unreliable.Then in the time is does connect, it loses connection and I have to powered down all me speakers by removing the plugs.   

Todays issue. Left channel fine, right channel drops. Right channel is directly across room, direct line of sight, to router. Ten feet, max.Diagnostic 127574263.This happens pretty frequently.

My Sonos Beam Gen 1 can’t connect with my Samsung TV from time to time. I had re-setup the Tv again then the next day, the connection is lost when I turn on the TV.  I have Mi-Box (Android TV) to connect the same Samsung TV.

I am using the IOS app and this device will not go away even after a reset, router reboot and full power down.The wrench icon will only trigger a wizard to re-attach the device, nothng to actually delete it permanently. Is there some mysterious trick to getting this device to go away? It is not registered under my account (it was a house guests device, and they took it with them when they left.)

AirPlay seems to work fine, I can swap between my devices no problem. But once I try to switch to Spotify network streaming it seems like the connection is blocked.  Does anyone have any ideas on how to get the Sonos to properly disconnect from airplay? If I turn off the apple devices I can get it to connect to Spotify, but this seems extreme to switch between devices.

Hi,I've bought a Sonos One for the kitchen.Sounds very good but I'm thinking if I should use trueplay also for a single speaker.What do you recommend?  

Hello!I have a sonos beam 2 that is no longer connected to the phone after I changed the internet network. it appears to me as an error: it is not registered in the network. what can I do?

I have been using FiOS for over a year and only recently have noticed lag and very slow download speeds 65-85mbps. I have many ‘newer’ connected wifi devices, including a Sonos Port and no issues.  I’m wondering if anyone else has a message from ISP (orange area in attached) showing my Sonos 1s need to be upgraded? Also is this the whole unit or just firmware? Does Sonos fix or do trade ins?Thanks,Ben 

My daughter moved my play 5 upstairs (without asking) and it now will not connect to the WiFi. Have tried via the Sonos app but it wont connect to the temp Sonos wifi that it is set up. I have tried connecting to WiFi via an Ethernet cable to the Router but still no luck. Any ideas? 

I recently moved house and set my Sonos Arc up under one account and inadvertently set the sub up under another. How do I get them both under the one account?Thanks

Dear Sir/MadamDue to a PowerPoint problem, the electrical supply to the house was shut off. As soon as the power is restored, all three rooms appear to be working in the Sonos App. I cannot get it to play anything until I try to play something. Tune In does not have any radio programs. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help

Hello is it possible to connect 4 player 5 gen 1 together and in the same room?

Any way to get the ones rear speakers to play same content as beam gen2 whist watching normal TV stereo 2.0.  

I got Sonos Arc and I just bought an IKEA Symfonisk lamp. I want to purchase the IKEA Symfonisk frame and wonder if I Can pair the Lamp and the Frame to crest a stereo mode, or do I need the two to be the same product?

I’m getting really frustrated with my Echo no longer playing BBC sounds on the Sonos Five. I’ve tried everything from disabling BBC sounds skill on Alexa app as well as Sonos, removing the group, what the voice command is to play music on the Five.The strange thing is Spotify plays on the Five from echo.Does anyone know how to fix this? 

I have a stereo paired set of Play 5s that work beautifully with streaming content from the app. I recently purchased a turntable with preamp. I have two cables running out from the preamp to the two speakers (L and R). When I set up the turntable in the Sonos app. I ended up with a configuration that looks like the image below. Which means I can only select one speaker for playing audio.  Both are working, but only one at at a time.  I’m confident I screwed up the initial set up, But I can’t even figure out how to delete the turntable from the app to start over. Grateful for any help.  (Be gentle with me.) 

Since the beginning of the season, I’ve been able to stream Seattle Kraken games on my Sonos system by tuning into their local station (KJR). Starting last week, my access to these broadcasts has been denied. This problem occurs when I try to access the broadcast via Sonos radio or TuneIn. Does anyone out there have any suggestions as to whom I should contact regarding this problem?

Trying to pair my Move to a Bluetooth transmitter I grabbed off Amazon. The transmitter doesn't have a screen or OK button. Is there anyway to get the Move to pair without the confirmation handshake that the other device sees it?