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Sorry, not sure how to explain this concisely, but my set up (Beam + Sub + 2 x Play:1’s) suddenly stopped working properly yesterday, and now appears as 3 separate entries within the ‘System’ part of the App (see image below)  I’ve tried rebooting my router (SKY) several times, and I’ve also switched each of the Sonos items off and on several times, but can’t get it to join back together.  It currently has the Beam + Sub together, but each of the Play:1’s as separate entries, and I can’t work out how to fix that. Help! 

Mac any OS version -When I change something on Sonos ...e.g., volume, then close the app, in a few seconds it pops back up on my screen. Would love if it NEVER happened again. 

I recently had to redo my network and have since been struggling to get all Sonos product reconnected. Sonos support directed me to set up a 2.4 network for Boost. I did and two Sonos products (mac addresses 48:A6:B8:EC:75:9C and 48:A6:B8:EC:75:C2) still show as connected via 2.4 whereas all other Sonos now show as Boost wired connected as expected. What are the two that are not, do I need them to be connected wired, and if so, how do I do that?Sonos performance now seems about where it needs to be but there are still issues. I have eight One’s in pairs of two each, a Port running my non Sonos family room speakers, a Sonos soundbar, sub, and two more Ones in the rear of a separate home theater system upstairs. Occasionally, frequently enough to be annoying, one or more of the pairs will drop out, reconnecting a minute or so later.Between having major issues reconnecting Sonos and my home security cameras, just shoot me if I ever need to redo the network again.

We have a Playbar, Beam and a couple of 1 portable speakers, all of which we love.  We’d like to add a couple of outdoor (waterproof/resistant) speakers.  Here are my questions:Since we have a Sonos system, do we still need an amp?  (The Playbar is just off the patio, indoors). Would the outdoor system be considered a new system or can it integrate with our current system? I’m assuming the speakers still need to be plugged in, yes? Do the speakers communicate with the amp wirelessly?Thanks in advance!

Is it possible to play through more than one roam speaker at the same time?

  I am in the process of building a new house and we are in the framing stage. We are getting a new TV (Samsung Frame) which will be mounted over a fireplace. We currently have a Sonos Sound Bar , and two Ikea Bookshelf speakers set to surround sound.Mounting a Sound Bar is not going to be feasible above the fireplace since it is a frame TV.  Since we are willing to buy all new equipment and prefer to go ceiling, what us the best option? Do I need bookshelf Speakers? Also, we like to extend 2 ceiling speakers in the kitchen area to extend music or tv as well. 

Bonjour, alors voila j explique mon problème : J’ai une paire de Sonos One, mais je n’arrive pas à les connecter avec mon vidéo projecteur que j’ai eu récemment. Pour info le vidéo projecteur que j ai en ma possession est un Xiaomi Comptact smart projector 2 ( ce n’est pas le vidéo projecteur de compétition, mais pour une chambre c’est pas mal ) mais le bémol sur ce projecteur c’est que je n’ai qu’une prise Jack, une sortie USB A et également une sortie HDMI, mais aucun moyen de connecter par la prise optique. Je ne pense également pas que la sortie HDMI du vidéo projecteur soit compatible Arc.J ai de plus une Xbox série X donc est ce que je peux passer par l intermédiaire de celle ci ?En tout cas si vous avez des solutions c’est avec grand plaisir 😅 Moderator edit:Google Translate-Hello, so here I explain my problem: I have a pair of Sonos One, but I can't connect them with my video projector that I recently had. For information, the video projector that I have in my possession is a

Bonjour, je rencontre 2 problèmes depuis que j’ai installé ma Sonos Beam 2: 1/ le son craque et grésille quand on regarde Youtube.2/ il y a un décalage entre les dialogues et le son entendu sur n’importe quelle source (Netflix, YouTube, télé classique) J’ai pourtant bien calibré la BEAM 2. Est ce un problème technique ou un réglage à faire?Pourriez vous m’aider?MerciAurélien

Bonjour je rencontre des difficultés pour commander le volume sonore de ma barre de son Ray si je ne suis pas pile en face et à moins de deux mètres de la barre de son je ne peux commander le volume de la barre de son avec la télécommande de la TV Merci de votre aide

I do enjoy the music options available with Sonos Radio HD. However, when I have this music feed running, the channels will get very loud for about 1 second at the end of each song. Is this something anyone else has encountered?  Thanks1x Arc , Sub, 2x One SL, (plus a Roam SL and a Port)

I tried pairing my PC keyboard to my Kindle Fire HD8 which I primarily use as a sonos controller at my desk.I was able to type in the search bar and use the volume controls on the keyboard. I was wondering if there are shortcuts that will allow me to search, and select from search results? This would be amazing if possible.

So  I recently upgraded my old connect to a Sonos Port. The port is connected to my receive and passive 5 speaker system for home theater. I however play music through it plus zone 2 are outdoor speakers. I’ve been toying with the idea of a turntable and would prefer to connect it to the existing port. At least until I get a new 5 (gen 1 currently) but I’m not doin that until I see the Optimo. I assume no issues with this but I could just plug the Line in to the port but still use it with the speakers? Not clear if it can run line in turntable (amp obviously included with turntable) and still power the receiver aspect?

I am trying to find out if it’s even possible to find out the battery level without WiFi connected. The app does not let you see anything about the device without WiFi. This is really a huge drawback for a portable speaker.  anyone know?

When I open the app, it only wants to connect wirelessly.  How do I bypass that step?

Does anyone know if this would work?  I’ve got 2 x Play:5s set up as a stereo pair. One on the left next to a turntable, one 3 metres to the right next to my telly.  The turntable is to be connected to the left side speaker via RCA to line in. I’m wondering if I could connect the tv similarly to the right hand speaker at the same time.  ps sorry if I’ve posted this incorrectly in the forum. 

Bought a roam on holiday but can not configure on Hotel wifi so can not use it. Can i Get it to play on Bluetooth without configure to app ? Can it be configure over cellphone 4g ? Without wifi ? Im on holliday now and can not use The device 

Hi everyone.  This seems more of a handshake issue vs the Arc itself, but hoping someone else has experience with this issue.Streaming over a 2nd gen Apple TV 4K → LG OLED 65CX → Sonos Arc (+ sub and Amp with 3rd party surrounds) via eARC.  No issues with Atmos or anything like that.  Issue I’m having is when I start streaming a show, TV indicates Dolby Vision has kicked in and show starts, but there is no audio.  I’d say it happens 40% of the time and is more frequent when the streaming service begins to autoplay a new episode after the current one has ended.  So far I’ve noticed this when streaming over AppleTV+ and Netflix.  Seems to be isolated to shows encoded for Dolby Vision/Atomos.  My only workaround at the moment is to back out to the menu then restart the show.One other thing I’ve noticed is when the Apple TV comes on, the screen blanks for a second while it switches to Dolby Vision.  A few seconds later it does this a second time which it never did with my old receiver-base

We have a Sonos Amp in our home, with pairs of indoor and outdoor speakers (not Sonos Brand), hard wired to the Sonos Amp, and we have no major issues playing music through these speakers, via streaming services and the Sonos App on our phones.For the context of this post, leave the outdoor speakers out of the conversation. This pertains to the in-ceiling speakers we have in our family room and wanting to set them up as surround speakers for our TV.We purchased a Sonos Beam Gen 2 cause we were told that we could connect the Beam to the Amp, and be able to setup the indoor (in ceiling) speakers which are controlled by the Amp as the surround speakers in our family room (we understand the Beam is the front center, left and right front speakers). The Sonos App recognizes the Amp from the Beam 2, and we see the link to “add surrround” in the Sonos App, but… the App says it fails to complete the surround setup, after several minutes. We then checked the App, it appears that it DID complete

Some icons for the radio stations in "My Sonos" are blank.When I play a station with a blabk icon, the correct icon appears in the darkened bar at the bottom of the screen. So I presume the icon is available.Refreshing the app’s cache doesn’t help. How can I get the missing icons?(Background info: Android app, version 14.20.1, Dec 2022)

Sonos Arc drops audio frequently when playing media from Android TV where audio source is stereo.No issues with netflix app when source is dolby atmos. TV is new Philips OLED807 2022 model, with latest firmware. Connected via eArc port. Already tried disconnecting power to tv for few minutes.Tried both Sonos supplied HDMI cable and brand new expensive HDMI 2.1 cable. anyone with the magic solution? Diagnosis number 1890521882

Hi - there’s nothing on the forum which deals with this question where (1) using an LG OlED 2022 TV and (2) the Sonos Playbase. user interface has changed and none of the supposed “fixes” are working. Been spending hours reading various forums… has anyone got this to work? not sure if it’s an IR issue as the LG has a magic remote or some issue trying to get the TV to talk to the sound at directly…help please!!

I recently upgraded my S1 Sonos system to S2 (removing two original Play:5 speakers, and adding a half dozen Ikea Symfonisk bookshelf speakers). Everything was, and still is, connected to SonosNet through a Boost wired to my router that I’ve had for some time. Everything works fine after upgrading the app and adding the new speakers, and all is still on SonosNet. To help ensure extended range and prevent dropouts, I purchased a second Boost last week to add wirelessly halfway through the house. However, I cannot get it set up. I plug it in, choose Settings: System: Add Product in the S2 app for Android, make sure Bluetooth is on on my phone, and then wait for the Boost light to turn from white to flashing green (set up) before I press the Bluetooth button on the Boost to make it change to flashing orange (connecting). The S2 app on my phone never recognizes it as it scans for products to add. I’ve tried this multiple times. The original wired boost continues to work (Sonos System Info

The past two weeks I have been (mostly) unable to use a radio channel as source for alarm in the morning (from the Danish national radio “DR LYD”, but also using the same channels from TuneIn). I thought of connection issues, although most of my speakers are wired, but even after connecting the affected zone directly to a switch the problem persists. Other zones using playlists as source (Apple Music) works fine on both wired and wireless zones.  I suspect that the stream will timeout and give me the chime so I would guess that the issue lies with the connection to the source as connection to the speakers looks solid (diagnostic 111600515) when looking at the connection matrix in the speaker diagnostic on its IP.  I can also see the trying to plays the source manually takes a while to start - maybe the alarm is less patient and cuts to chime faster?could someone from Sonos maybe check if the connection to “DR Lyd” has an issue or if the alarm feature is a tad to fast to call timeout?

Hello, I bought a Symfonisk from Ikea. Unfortunately, I can't play YouTube music in the Sonos app. I have a premium membership and it still says "No withdrawals available" or “Cannot browse music”.Don't know where the problem is?Thank youCatherine

 2.4Ghz in use.  5Ghz disabled. Mode is B/G/N