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New to Sonos, set up the arc as per instructions, everything seemed to be working, using my remote to turn volume up and down, logged into the app everything seemed ok , until I try and adjust the EQ or height, or night time control and the voice enhancement none of these work. I'm running the correct WiFi networks mobile and arc connected to the same network. I'm using a xomi tv box. Please help. I'm in Norway.

I have a three room setup - two stereo pairs of play 1s downstairs and a single play 3 upstairs. I mainly listen to stuff on Spotify which I usually do through the Spotify app, however I sometimes want to listen to the radio which I use the SONOS app to play.Last weekend radio was working fine. This weekend it isn't working at all. I have tried to play several radio services through the SONOS app along with Spotify. In the case of radio stations, if a room had previously been playing something started on the Spotify app, it resumes play from Spotify. When I try to play Spotify through the SONOS app I get the error adding tracks message.Grateful for any advice.

Hey I have the coax feeding my receiver with the output set to variable. I have to turn the volume up on my receiver 40db from the default to match the SL’s in the other room. Is there any fix for this? It’s a bit dangerous since if the source is switched at the receiver the volume is so high it could blow a speaker - it’s happened and the effect is total voice of God.

Sonos Roam is normally charged using its dedicated Sonos Qi base.It currently won’t power on.  It shows in the app as being “powered off”.  No lights are on.If I put it onto a hard wire charger it shows a solid orange charging light.  That light does not go off as long as the charging cable is connected.  Once I take it off the cable and back onto its charging base, all lights go out.I’ve looked at other posts on this site, and have done all the “reboot” activities (i.e. hold power button for 20+ seconds, etc).  Nothing happens.So no matter what I attempt it looks dead.  Unit is under 2 years old.  Any ideas on how to re-power it anyone??

Has anyone mounted the Sonos/Sonance Outdoor speakers to a pole. The instructions says to use 2-½ inch U bolts but I don't know the thickest bolt that will fit in the holes. The ½ in is too thick so will a .3in or ¼in. fit. Thanks. 

Last 6 days my Beam2 2 Play1s and sub all connected together as a surround sound system not showing on app have reconnected by resetting them from scratch like new products works fine that day , next day they are gone again from the app.l have 3  other products which are further away from router 30m they  work fine  the ones that keep disappearing are only 3m from router  all connected by WiFi any advice .

How should I connect, at the first time, the Sonos One SL to the home wifi?

Hey there,I’d like to connect my Sonos Beam with TV and CD Player. So I’m thinking about buying some CD player for that purpose, could you be so kind and send me some good examples? Another thing is the connection itself, the beam is connected with the TV by HDMI Arc, the CD Player might be connected with HDMI (I assume) but the question is whether the TV will have to be launched for everything to work? Or once the CD player is turned on and the CD is there, the sound will be played by the soundbar?Thanks for help.

Alexa voice service is not available on sonos voice service. What can I do to solve this?Tks

I recently set up a Sonos system, and Spotify is the only service I’ve connected. I want to be able to play songs marked as “explicit” through Sonos, but they’re grayed out. It seems like this has to either be a Spotify thing or a Sonos thing, but… I’ve never filtered explicit content in Spotify, but I checked my Spotify settings just in case, and “Allow explicit content” is indeed enabled I found “Content Filters” in the Sonos settings, but “Filter Explicit Content” is grayed out and says “Not supported” Any idea what might be going on? I haven’t found an answer on the forums yet. Thanks!

Hey Sonos Community!Just had a couple questions about some issues I’m currently having with my Sonos system.I have about 19 different Sonos products in my system that are all spread out through our three wing building and also have about another five products that I haven’t set up yet since we’re having issues.The issue I’m facing is when I switch channels or songs one speaker will play and all of the other speakers will stop and play off on and eventually if left on the same channel for a while they’ll all start playing in sync but if you change the channel it’ll start the whole process over again. All the speakers that I have have an excellent Wi-Fi score with 4 UniFi AP-HD spread throughout the building but I’m still having this issueI currently have just invested in purchasing infrastructure that will allow me to add the Sonos on the LAN network and have currently added a Sonos Beam and Sonos One to my LAN netwrk and it was playing instantly when I would change the song, I just wan

The Pocketcasts Sonos service frequently does not work for me.  My Sonos queue has a long list of podcasts, almost all of them from Pocketcasts, and today none of those Pocketcasts items play.  I tried reauthorizing the Sonos service.  Also deleted and re-added the service.  No change in the (mis)behavior.When I log on directly to Pocketcasts on their web site, I can play my podcasts without problems.  Podcasts in my Sonos queue that are *not* from Pocketcasts play as expected.I see problems like this way more often than I’d like.  Is there any way to fix the current problem?  Any way to reduce the odds that it happens again?    

If the internet goes down, can I still use my Arc, Sub and SL One surround speakers?  Or do they always have to have internet to work correctly? I have the system all set up and working properly, and have 700 mbps on my internet down and up speeds with fiber, but was wondering if I’d lose the use of the speaker system during an internet failure. If I understand correctly, my Arc should work fine with the EArc hdmi to the TV, but will the sub and SL one surround speakers continue working without the internet?  My apologies if I’m sounding redundant with my question, I just wanted to clarify. 

Hello,Are Google Home routines supported using the Google Assistant on Sonos products? I was hoping to replace all of my Google Speakers with Sonos but when I say “Hey Google turn off the lights” (which is a custom Google Home routine it works though the Google devices but not Sonos devices.Thank you,Greg

Hi There, let me describe issue i have in my customers houses, i have set pretty strong wifi connection through  the house and i have a managed  switch with hardwired 7 amps i have couple arc on wifi and 3 another amp in  different rooms on wifi with access points near by. i have settled stp rout for 7 hardwired ones, network system start crashing after it worked couple month so where and what is wrong in my set up

Hi.  I received an e-mail offering 20% off Sonos accessories through tomorrow, 2/1/23.  The discount is supposed to be applied at checkout, without having to enter a promo code.  Two days ago, I ordered a pair of Sanus speaker stands, that appeared to be 20% off, but I was actually charged full price at payment, so I canceled.  Now, when I go back to sonos.com, none of the 20% off appears on any product despite the fact the sale is supposedly going on now.  I was signed in when I ordered.I tried reaching the sales team via chat and phone, but no one is available.  Does anyone know what is going on? 

I updated my internet provider and changed WiFi and can now only connect one of my three speakers. I even did a reset and got to to the point where the speaker is recognized, it makes the chime sound and then say can’t connect to WiFi? I’m hoping someone has an answer.thanks

I have two One SL speakers (Living Room and Bedroom) and up until today have been able to listen to Spotify on both at the same time. Now all of a sudden I can only select one or the other. I can still listen on both speakers via the iPhone Music and Podcast apps, the problem is only with Spotify (a service you have to add - could this be part of the problem?)I opened the Sonos app and only Living Room was showing in the system, and it couldn’t find Bedroom to add it. I messed around rebooting and connecting to another speaker in Spotify then noticed that my system was now showing Bedroom only, Living Room was gone. This has happened a few more times as I’ve gone through various troubleshooting methods (pressed the button on the back of the speaker, rebooted my router) - each speaker alternates showing in my system, and it doesn’t seem to to based on which is connected to Spotify. Right now I’m connected to Bedroom and it will play, but Living Room is the one showing in my system. Why

When I first received my Sonos system I loved it, still do but after moving I've become somewhat dissatisfied with the Sub. In my previous home, the sun hit low and hard now I can barely hear it.I noticed this be the first time I played it in my new home. My new house living room is a lot larger then my previous living room and has a high ceiling plus has somewhat of an open design. So naturally I thought I would have to play with the placement. I've been here for less than a year and have tried many different placements and nothing seems to work. I've found myself having to turn the sub volume up to 5 to get an almost pleasing result. I've tried placing the sub in my listening position and crawl around but nothing sounds particularly good.I got fed up a couple of days ago and took the sub upstairs to my home office which is a really small room. Left the sub paired to the Arc and played some music and the sub sounds so horrible when it comes to volume. I expected it to blow me out of t

Hello, how to know if i listen a music in 24 bit or not? No display available on Sonos app? Any ways to force it?I force the 24 bit/48 khz on PC with spotify app and sound quality is just incredible! Thanks! 

I updated which server my music is stored on and while Sonos and Plex can find the library, the Sonos Controller can't find the Plex library. There has been no network changes other than removing an out of date Netgear Nas. Any thoughts?

Although I can play HD or ultraHD content natively through the amazon music app, and I understand if I play amazon music through the S2 app I should see a badge for songs that are in HD or ultraHD quality, I don’t see the badge. To be precise, the HD badge shows for a split second then disappears. I am playing to an Arc + Sub (Gen 2) + 2xOneSL (surrounds). Any one have a solution?

Can a Sonos one tether to the internet through a mobile hotspot?

In the S2 app on my iOS device (which has had no recent OS or app updates) my main room, with Beam Gen2 and two One SLs as surrounds, has disappeared. My other room is working fine. On both my work iOS device and wife’s Android device I can see the room and play music through it, likewise it is working fine as soundbar for my TV. I found older posts saying lost rooms could be WiFi/router related but that doesn’t make sense given that other devices are fine.I powered off the Beam and it showed up in the app as disconnected, so I would have to reset everything to get it added again. I can do this if absolutely necessary but it seems weird when I have two other devices which can see the room fine.I have rebooted my phone and deleted and reinstalled the app and it made no difference.Has anyone had similar experiences or have any advice other than to reconfigure? I’m happy to keep this broken for a while if it helps with troubleshooting as it’s still working fine with other devices.

Bonsoir,je viens d’acquérir une sonos Beam et je rencontre le message suivant : « un problème est survenu lors de la liaison entre votre Beam et votre compte » comment faire ?merci, par avance.