Answered

Is there a way to change the default behaviour when clicking a song from Play Now to add to queue? The use case here is when multiple people are controlling the play list (i.e at a party) and each song only gets half way through before someone has not remembered to press the three dots to add to queue. I’m hoping there is a way to change this behaviour in the settings but have not been unable to find anything. 

Hello there, long time sonos gen 1 five owner. Looking to upgrade. As I understand new Sonos products wont work with the gen 1 five. Is this correct? Looking to set up a multi room system. Thanks

what would be the output for Sonos ray or watts for Sonos ray, few customer are asking for it.

Why does my AMP always think it is connected to a TV. Never connected to TV.

In addition to my Sonos speakers, I have 2x Klipsch RP 600s.  I drive them with the Sonos Amp.  I also own 2x Klipsch Heresy (about 35 years old).  For maximum performance, should I buy another Sonos Amp to drive these (1 Amp for the RP 600s, and 1 Amp for the Heresys?).  I don’t want to waste money, but want to make sure I’m maximizing performance. thanks 

Is there a way to check if a second hand sonos was used for the upgrade program? I am looking into buying second hand speakers, and knowing if the upgrade program was used on them would make the differenc between an ok deal and a great deal...

I recently purchased the Pro-ject Debut Carbon and a Cambridge Audio Solo to connect to my Sonos Port. The Cambridge Audio Solo is a PreAmp for MM cartridges. The TT came with a Sumiko Rainer. I connected everything to the right ports. The Sonos App on the line in shows music but nothing is coming out. I’ve adjusted the volume in the settings. I even called Crutchfield support and they sent me a new PreAmp because the tech thought that might be the issue.  Now I’m on my second PreAmp with the same result. This brings me to the all Sonos gurus here. I would so appreciate some help. 

Hi team.  I have recently bought a port assuming I could connect my turntable to the line in and then have it wirelessly send audio to my arc/sub.I've got all devices connected to the app and playing a record currently but no audio coming out of arc and I can't seem to work out where to make this happen. Any ideas or do I need more equipment? 

Are we still not able to connect a karaoke mixer to a Sonos arc? Even one with a HDMI switch? Any help?

Just upgraded to an Arc added it to my system but how do I rename or remove my old sound bar? Thanks in advance. 

I have a standalone Play 1 that does not connect to my wifi anymore. It worked fine for years, the problem started when I changed my wifi from 2.4 Ghz to 5 Ghz, and then after back to 2.4 Ghz (because I learned Sonos does not work well with 5 Ghz).I tried everything to make it work again without result:unplug power and restart reset to factory settings connect with ethernet cable to update sofware  reboot my routerEverytime when I try to connect the Play 1 to wifi using the steps in the Sonos app, I get the same message: “we could not connect the play 1 to your wifi”.The 2.4 Ghz frequency (active) and 5 Ghz frequency (inactive) have separate names in my router, so there can be no confusion in the system about that.Thank you very much for your suggestions :)

How to combine Playbar and Play5 Gen1 in a single system to work in sync?I havePlaybar Play5 Gen1 (2 qty) Using Sonos S1 app Configured to work on WiFiI have downgraded Playbar to work in Sonos S1 so that I can see all of them in single app.However, even after doing that, the Playbar and Play5 Gen1 cannot be added in single system.I am OK if I have to connect them by wired (ethernet or audio cables). Is it possible to make a single system with all these devices (WiFi or wired)?

I recently inistalled Amazon music for apple . Then reinstalled Amazon as didn’t like apple.I have re enabled  Amazon alexa she responds but doesn’t play .what can be done 

I aam about to purchase the AUDIO-TECHNICA AT-LP120XBTUSB (BLUETOOTH ENABLED) record deck.I have 2 x Sonos Play 1 and a Sonos S1 controller. I currently stream music to the 2 Play 1 speakers My question is can I setup in any way to play my vinyls on the turntable to output to these speakers? 

Hi,I want to move my local music (which is currently on my NAS) to Azure (File storage) is there any way on configuring Sonos to connect to Azure to read and play the music, please?

I have aquired a play 5 gen 1 speaker and have the S1 app installed on my iPad, I thought I would try my iPod connected through the line in with line in selected in the app. There is no sound emerging so assumed if can’t be done until I noticed there were sound bar lines moving on the app as if it was playing. Am I missing something here?thanks in advance.

Years ago, I copied all my CDs to a USB thumb drive.  If I look at it with Windows Explorer it shows the usual genre folders (Classical, Rock, etc).  And within genre folders are Album folders, and MP3s for tracks within those.  If I make a copy of that USB drive and plug it into the USB socket in the car it works fine.  I assume all this genre/album/track/artist/composer/etc must have come from metadata on the CDs since I don’t have to do anything to have it work in the car.In the house I have an Addonics NAS40ESU NAS drive into which I plug said USB drive and set it up as my Sonos S1 music library.  Used to work fine, but perhaps with transitions to new PCs, OS’s (now W11), ISPs, & routers, it quit, and the CA Addonics support line has gone away.  So, since the desktop PC is on 24/7, I plugged the USB drive into it, and replaced my Music Library.  That worked for a while, but again, the configurations have changed and now NG.  On the PC S1 Sonos app I can see and select rooms, al

I havePlaybar Sub Six Sonos One SLs in three rooms- including two acting as rear speakers for the play bar).I was on Google Fiber hooked to a Netgear Nighthawk router.  It worked well.I have unplugged that and am on Google’s mesh point routers.  I have created a Guest Network, which I believe is 2.4 GHZ.Nightmare.  I have gone through a dozen or so different attempts to get the system working again.Over and over, I will get the message “Unable to find your Sonos system.”  And “Let’s fix it.”  I will go through the on-screen process, which includes going to every device and connecting it to the new network.  Then I see nothing in the Sonos app.  It will say “Unable to find your Sonos system” again.  Or the Account, System, and Services & Voice will just be grayed out. At other times, it says “unplug them all and replug them.”  Tried that several times.  Didn’t work. Other times, I used the Settings function to reconnect the speakers. Other times, according to the Sonos app, I even r

I have two sonos system1)Sonos arc + 2 sonos one(gen 2). this system acts as my home theater2)2 sonos connect which are connected to amplifier that plays sound in two different zones of my house. my app identifies only one system at a time. My app randomly selects only one system. So, if my app recognizes “sonos connect system”, i cannot control my home theater system.  I have orbi mesh for my wifi.  any solution so i can operate both systems simultaneous while at the same time keep them separate.  thank you in advance

I have a new TV. Samsung Q60BA.  It only supports one Audio HDMI eArc connection.  I have a Sonos amp and a sonos beam.  I use the amp to run audio to the 4 analog  speakers I have in my living room. At the moment, I have the TV connected to the amp and then I grouped the beam so I could have a fuller sound in my living room. My problem occurs randomly I turn my tv on and select my group for the family room and the beam says it’s part of the group but no audio from the beam. When it’s working I get the group volume adjustment as well as the individual volume.  This has become very frustrating.  It only works sometimes.  This system has become very unreliable and I’m on the verge of switching back to a traditional set up. 

I recently upgraded my Sonos system from Connect to Port. As a result, I had to upgrade from S1 to S2 as well. Before all this, I had no problem accessing files on the external fileshare HD that I have connected to the USB port of my Asus AC5300 Router. In the new situation Sonos won't even let me restore my music library from the fileshare HD. After a few minutes of apparent indexing it just quits and says: “The device where the music files are stored may not be powered on,” (it is) “the path may have changed” (it didn’t). This is very annoying, since it means I can no longer access my music collection (painstakingly converted from thousands of CDs) the way I could before. Does anyone recognize this problem?

Any ideas on how I set up Dinis as I’ve changed provider and it says unable to connect to network even my account is greyed out so unable to log in to change settings do annoying thought it would be so easy 

Hello - My issue is Spotify, through the Sonos app, will NOT recognize any of my personal library content. I have multiple playlists created in Spotify app on my laptop...but when I open Spotify in Sonos, you can see my library/playlists/songs/artists, but everything is shaded out and will not play when clicked on. I have experimented by creating playlists in the other apps in Sonos such as YouTube Music (plays fine/sees all my songs), even created a few Sonos Play lists (it sees my songs also and they play perfectly). I am pretty knowledgeable with these issues, I have gone through the Spotify settings over & over and even re-authorized Spotify several times - nothing works. When I use Spotify app on my laptop with Roam in Bluetooth mode - where I have created my playlists from my library -  NOT THROUGH SONOS APP - it operates perfect. I’m running the “premium” version of Spotify. I can’t understand why when Sonos offers the Spotify app in its app menu it won’t recognize my librar

We’ve had a Five for a bit without issue and recently purchased a home theater package that included two One SL’s.  I was able to set up the Arc and Five without issues, but can’t get the SL’s set up for the life of me.  I had one connected until the automated support told me to reset the router.  Now I’m back to square one and extremely frustrated after more than four hours of troubleshooting.  Any insight would be appreciated! Thank you in advance! 🍻

I have a playbase, a sub, two One's and two play:1's.  They are set up as playbase, sub and two One's in one product, (living room) but I can't add the play:1's unless I put them in their own product group (living room 2 & 3). Once that is done, They will all play sound, but my remote control will not control the play:1's, and I have to use the app, which is not convenient.  They are not set up as a speaker pair.  Is there anyway around this so my remote control can control all speakers?