Answered

Despite resetting the SONOS system as advised on another forum and checking that my address is recorded as UK, BBC sounds is not listed as a service. We are still able to access BBC through the MyTuner service but are constantly reminded the service will end soon and to use BBC Sounds. I know how to go into the settings and how to add a service but not sure how to add it to the services.  TIA Theresa

I have 2 phones both connected to my Sonos Arc,Sub and rears, however my new phone doesn't connect.I'm connected to the same WiFi, I don't run any VPN, all app permissions were granted.My Samsung S21, on the same android version connects just fine, but my newer S23 just doesn't sync up.I'm out of ideas

We have several Sonos speakers, 3 of which have voice, using Google. My wife and I each have Google Assistant and our own Spotify user profiles. For both of us, Google obeys commands for things such as turning on lights, and it recognizes each of us by name if we ask “Who am I”. However, it only works for me when asking for music. For my wife, it says it doesn’t understand. She successfully sends music to Sonos using her Spotify app, but using voice doesn’t work.Any suggestions? 

I have two Sonos systems in my home. On system runs Sonos 1 compatible units. The second system runs Sonos 2 compatible units. I currently have a Boost unit running under the Sonos 1 system. Can I run a second Boost unit under Sonos 2 at the same time? Or is there a way to run my current Boost unit under both systems (Sonos 1 and Sonos 2) at the same time?

Getting really frustrated with my system that’s been faultless until now.  I’m playing music from my phone through Sonos and the sub keeps disconnecting.  I then have to toggle the sun off/on a few times to reconnect.  Sub is on WiFi.  

Hello, I have been searching and reading this forum and did not find any definitive answers. I have an old Sony turntable with an external preamp. Autoplay does not work, as many have stated. I have to always (re)select the Line-in as source. The consensus seemed to be around a pre-amp that is always on. That said, I just ordered an U-Turn Orbit Theory turntable with built in preamp. Has anyone had success with the autoplay on this or other U-Turn turntables with the built in pre-amp? Just trying to set my expectation. Yes, I have autoplay selected for the line-in and for that set of speakers (room).  Thanks in advance!   <<CROSS POSTED>>

I’ve scoured the community for an answer to this, and all I see is the recommendation to check my smart tv and disable passwords (none are enabled) or to factory reset, which I prefer not to do. Is there someplace in the Sonos app or on iPhone settings I can control this? I don’t even see Airplay on my settings list on my iPhone 12. Thanks!

I am having an Arc, a Sub and two Ones for watching TV. However, when listening to music, I‘d like to also use another One a bit more away.

Hi, my internet connection wasn’t reaching my extension so I bought the eero mesh system which works well…..apart from my sonos wont connect to my new eeros set up, it auto connects to my sky router and I’ve tried rebooting etc and doesn’t let me change.I spoke to sonos and they advised I need sky to ‘delete’ their WiFi in my house so I only have the eero system for sonos to connect to wirelessly but sky have said that’s not possible.I LOVE LOVE LOVE my sonos system so don’t want to change it but the fact I can only use it when I am close enough to my sky router to get signal is driving me madPlease help….I am not very tech savvy so might need things in simple terms🙏🏼 😊 

Where can I find the configuration for setting the default volumelevel?  

I recently purchased two Sonos roams with the intention of pairing them to play music in stereo.They are both set up in the wifi system, will play music separately and together on AirPlay but when I follow the directions on my Sonos iOS app to link them I receive a message that reads first “searching for nearby products, make sure they are powered on…and then “two compatible speakers are required to add a stereo pair. Make sure your products are powered on and connected to wi-fi”.Am I missing something that needs to be done? Any help gratefully accepted

Hi- I'm trying to connect my TV via Bluetooth to my sonos system. Is that possible?

Jeg kan finde DR P1 p2 p3 osv live udsendelser - men tidligere udsendelser?? Jeg kan finde dem på min DR app - men ikke i Sonos appen....

Over the last 6 - 9 months we have seen this issue intermittently. From Sonos Controller search for artist on Spotify (has also happened starting music from Spotify app - we have a paid subscription) choose artist select either Artist radio or an album by the artist or top tracks of artistRESULTS: time bar in Sonos Controller shows the song is playing, but no sound is coming out of speakers. About 8 - 15 seconds (as per the time bar) audio comes out of the speakers at that point in the song. To be clear, there is not a delay in the start of the song, the audio starts 8 - 15 seconds into the song. Example, Bob Dylan’s Hurricane start playing audio at the words “Valentine from the upper hall”

We've not used the sonos one for a long time but I can't set it up either wirelessly or wired to the router. 

Is a Sonos Amp suitable for outdoor use with Sonos outdoor speakers connected to a Samsung Terrace TV & Samsung Terrace Soundbar? 

A Roam as my first piece of Sonos Voice Controlled hardware.  I find that SVC works fine for controlling Sonos Radio, but not for accessing content from my Pandora account, which I have set as my default service.  All I get is “we’re having trouble connecting to your music provider, please try again later.”  I have removed and reinstalled SVC and also reauthorized access to my Pandora account from Sonos, but to no avail.  Suggestions? 

Have two Sonos Roam speakers, one without issue, works flawlessly. The other disconnects from the system on a regular basis requiring turning the speaker off and on and other times a reboot is required of the speaker. Have the speakers separated and near each other, same issue. Both on the same network, same issue. Always with the one speaker. The other as stated earlier, no issue.

Sonos was working fine up until last night when we had a power spike/outage. My bedroom Sonos Play1 was playing last night when I heard a lot of clicking spike noise coming from my massage chair until I realized it was a power outage. We lost power for about an hour. I had to go back to sleep as I had to get up early the next morning (today) for work. While at work my wife messaged me that there was another power outage this afternoon that last for several hours. Power was restored when I got home 30 minutes ago. I went to play my music on the Sonos Play1 when there was no music coming from the pair of Sonos. I have several other Sonos products throughout the house and none when connecting to the wifi. I made sure I was on my wifi network. Still nothing. My Sonos Move was the only one showing a connection, but then it disappeared. So nothing is working at the moment. In setting it’s showing 0 on in Sonos System Info. My Move shows no connection. Any ideas? Do I need to unplug each Sono

Hello,We have bought 3 sonos devices for the office. These devices are all linked to one account but only 1 is visible and usable on Spotify. We can see 1 other in the sonos app, but this won't work since we will all be using the same Spotify account. We are all on the same wifi and at my home systems, it works perfectly well. Is there some setting we are not seeing? Thank is advanced

my play 3 for some reason will not connect to my wireless internet it was working a few days ago now it wont work tried all what it tells you to do now it cant fine my sonos

I bought a Sonos roam for my frequent travels. Apparently, it’s not allowed to travel? Although it’s called roam? Here’s my issue: I get to a new place and I need to connect it to the wifi so I can use it with the TV. But in order to do that I need to factory reset it to connect it to the WiFi, because that’s a clean user experience. So I do that, but it simply won’t connect. Refuses. Now it’s a brick. Because if it isn’t connected via wifi, bluetooth doesn’t work. Am I missing something? I bought a portable speaker that doesn’t allow changing locations?

I can’t find anywhere on the bar where it says Beam1US1BLK or BEAM2US1BLK is there a place I can check with the SKU number? 

I live in a studio apartment my Sonos speaker is in the bathroom. My router is in the living room on the other side of the bathroom. There’s a closet between the bathroom and the router I can’t seem to get the system to recognize the speaker it keeps telling me to unplug and replug in the router. It still doesnt recognize the sonos speaker. Any ideas how to fix this?

After a lot of attempts to get good reliable playback on my system, I’ve come to the conclusion that I’ll probably only solve the existing dropouts by moving to a tri-band mesh-type wifi network.So I’ve bought one of the midrange products (BT Premium Whole House Tri-band Wifi, three node), and plan to switch off my router’s wi-fi function (which is right at one end of the house and can’t easily be moved) and add the mesh network instead.The question: I currently have a Boost which is more centrally placed in the house, hardwired to the router - should I turn the Boost off once the mesh system is in place?(For completeness, the system comprises three Ports, two Symfonisk speaker pairs and one Symfonisk Frame)