Answered

Sonos App Not Working With New Mesh Routers

Forum|Forum|2 years ago
February 25, 2023
3 replies
366 views

jnettl2
Contributor I

I just got a new Mesh wi-fi system and my Sonos APPS stopped working (speakers work just fine with voice commands).

My laptop and phone tells me that these devices are on a different network than the hardware. Odd, as there’s only one network.

The on-screen prompt fixes are no help at all. It just gets to a point where it fails and gives me no recourse.

What else can I try?

I have four Sonos ones and a bridge. TP-Link - Deco AX4300 Pro Dual-Band Wi-Fi 6 Mesh Wi-Fi System (3-Pack) - White. The devices play music and take commands just fine.

Best answer by Stanley_4

I saw Bridge in your first post and was going to suggest removing it, looks like you have a Boost and that isn’t the issue.

Make sure your Boost is connected to the base unit, not an extender.

Make sure your 5 GHz and 2.4 GHz channels are merged. If not that connect your controller to the 2.4 GHz radio.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.