Answered

I am trying to add the Apple Music Service to Sonos on my Mac. I have Apple Music on my iPhone & my iPad. When I go to add Apple Music, I receive the following error: “Apple Music must be added to Sonos from and iOS device or Andriod phone. Then, listen from anywhere, including Mac, Windows, and Kindle.” HOW DO I DO THIS?! What am I missing?! UGH!!!!!  

I recently found a Beam 2, the since it's perfect for my apartment. But the volume level seem to differ greatly between different apps in my TV. I have an LG C2 and the volume is fine when I use the TV speakers and Bose speakers I previously used as well. I'm using the in built apps in the TV.For Netflix I need around 50, hbo Max around 30, whereas YouTube needs only 15. It makes it almost impossible to use the speaker as the volume becomes too loud when I switch apps, that neighbors start complaining. Is there any setting I can use to fix this? I really like the speaker but I can't use it if there is no fix for this.

Hi I’m looking to eliminate/minimize the delay between audio input and sound out on my stereo grouped play:5 speakers. Currently the app gives me the lowest delay of 75ms. Is there any way we can get a lower delay with audio-input ? do I need to buy a Sound bar to get to 30ms ? Are there other options or other brands that offer less delay? 

I must admit I don’t understand the Sonos/Apple Music interface. I can find music I want to play on Apple Music and it plays through the phone.  I can add songs and albums to playlists.  But when I choose Apple Music as the source in the Sonos app, often the playlists and songs I’ve added do not appear.  What is the right “workflow” to use when using Apple Music as Sonos source?

i setup a sl1 system on my ipad using s2 app and when i go to set it up on my phone it asks me to go through the setup again which screws up the ipad setup

I have music downloaded on my iPad.  Can I connect my iPad to the Port via an audio cable so that my downloaded music can play on my One SL speakers?  Lynn

Greetings fellow Sonos users,At our meditation center we use the alarm settings on Sonos to play meditation music for 1 minute every hour throughout  the day. The issue that occurs with this is that once the alarm plays it erases the current playlist we are using.For example, if we play music over Sonos as part of the meditation, then a live class begins and at a specific time a special piece of music plays from “alarms” it will wipe th playlist and someone has to create a new one for the next section of music needed.Wondering if there is a workaround for this or if we could connect a second device to the Sonos port  that has the timed music set up on it ? The 3rd option; would we be able to use spotify with exact timing for music to play from that streaming app to achieve this  desired function?Many thanks!

Can u use sonos move as side speakers, one as back speakers and a Soundbar (sonos ) in the middle as surround setup?

Because Sonos insists on closing questions to comments I will ask the question yet again despite the disturbing number of people who have or have had the same problem.  The problem is that Sonos Roam is an atrocious piece of kit. When it decides to occasionally connect to our wifi network it is impossible to connect it to Bluetooth. I have read every question/comment/so-called solution in this forum to no avail. We have a fibre street connection, a wifi network that has operated for 15 years without fault. I can run/stream/connect every other device known to mankind to the network once and leave it to breathe.  We have to reset the Sonos “network” every other week. I have to power down all the speakers. We have to reinstall Sonos on all our devices (all iPhone/iPad/Mac) and hope and pray that it will work. The Roam had never connected to Bluetooth.  I can connect to any other Bluetooth device available. I can buy a $10 Bluetooth speaker from the warehouse down the road and connect to i

I have spent hours on the phone with Sonus support regarding voice command for Apple music. Support says they have exhausted all the possibilities while troubleshooting and to contact Google. communicating with Google seems to be very difficult. When attempting to use voice command with Apple music, the responses is that Apple Music does not support this arc device. Hopefully someone has come across this before and has a solution.

Hello, I recently acquired my first turntable and I am wildly unfamiliar how to optimize the setup. I went with the Project T1 SB which I am running through a Sonos connect and Dynaudio Focus XD 60 Active speakers.  The player was purchased new, and the instructions say I just needed to install the drive belt and platter, the cartridge and VTF were already factory set. Upon playing my first record, the stylus immediately skates to the center of the record, once it stops there the sound is better, but highly unstable. It’s crackly, skips a little bit and the volume is not consistent.  Any idea what the issue is? How do I go about troubleshooting this and calibrating it? Secondly, is there anything I should check regarding initial setup? The drive belt was very simple to install.  Thanks for the help, total noob with this new toy!

Hello, I am having issues getting the audio to work through my current setup. This is all pretty new to me so it could be a totally noob issue.I have a Pro-ject SB T1, Sonos Connect and Dynaudio Focus XD 60 Active Speakers. We also have a Sonos One speaker in my wife’s office.I have both speakers connected to each other and line out into the Sonos Connect. That setup works just fine, and I can easily hear music in my wife’s office. I connected the R/L Cable from the back of the Pro-ject 1, into the back of the Sonos connect line input (as website says) - no other cables into any speaker. The sonos app recognizes the line out connection from the app. The turntable is on and I can’t get any audio out of either speaker set. What am I missing? I went this route as it didn’t seem like I needed any additional components. Thanks for your help! 

How long is the current sale running for?

I’m interested in using an old spare Android phone for a Sonos music library (currently using a MacBook which may or may not be off at any one particular moment). The phone doesn’t have a SIM card but it does have a high-capacity SD card and honestly it would make a great remote paired with a Sonos system. But I’m caught up in the details. I have assigned a static IP to the phone and in the Sonos library configuration, I give the path to the highest-level music folder:\\192.168.1.156\Users\username\Music\local\Sonos asks for the user/pass, which is provided, and then says the computer “192.1681.156” refused to let Sonos connect to it. User/pass is correct. Some guesses: I need to open a port? I need to allow Sonos to connect to the Android? I need to set this up from the Sonos app on the Android? (same result)Any guidance is appreciated, thanks!

Hi, I have a sub gen 3, but want to connect to two different speakers in two different rooms. one room is my arc and other room is move.can I connect separately at separate times or all at the same time?thanks

Recently my Playbar and paired play 3 surround speakers have stopped working correctly when using certain apps through my Apple TV. Hulu works fine. Netflix works fine. However other apps such as Disney plus and YouTube tv play the audio distorted crackling and muted. Stranger yet is certain channels on YouTube tv the audio is fine but other channels the audio issues persist. When switching hdmi inputs to a ps5 the audio is fine. Any help would be great

I got a new SL1 and can’t get it to work it goes through the setup in S1 app then I get a message SL1 is not compatible with your system you can either launch s1 app to manage your system or setup a new system in s2 app but it does not work in either 

I’ve connected my beam to my fire tv, but when I ask the Alexa to control the tv it doesn’t recognise it. Help! 

I have 4 play 3s and a play one.  We recent upgraded our wireless system. Now the sonos only works when one speaker is on the wired network.  If I try to reconnect to wireless I get an error from the app. 

Slightly unclear if the port will only connect one phono item i.e. i’ll need multiple ports to connect my old system to the sonos system and / or connect through a pre amp?

So I’ve just now started investing in Sonos but I have this home surround I want to be able to use with sonos multiroom and also maybe use as tv Audio and perhaps connect more sonos speakers to work with it … but mainly connect to sonos multiroom so I can listen to music with all my other sonos devices. What do I do? And also can I add sonos speakers to my tv setup? 

Hi all, I've been having an audio related issue with my sonos arc using a Sky Q 1TB box. In the past month or so, when changing from a HD channel to a SD (standard def) channel, I suddenly lose sound altogether. The only temporary solution I have found to rectify this is to turn off the Sky Q box via the remote, turn it back on, then the audio comes back again. This does seem to happen infrequently, but when it does it's incredibly frustrating as you can imagine.My audio setting on my Sky Q box is set to Dolby Digital. I really do not want to have to change this to normal.My in built TV Netflix app supports dolby atmos without any problems. I have updated all software, including on the Sky Box, my TV, my App via play store, to no avail.My TV for reference is aPhilips - 65PUS7556/12If anyone else is having a similar problem please let me know. Any help is appreciated.Many thanks,Harrison. 

Can i use Sonos (amp with wall mount speaker set )wall mounted speakers as rear speaker when working with Beam or Arc sound bar WiFi attached to the amp? How does Sonos amp differentiate the 3 pairs of attachable line in speakers as front or back? Or are all pairs sent the same sound EQ? Also are there wall mounts for the Five Hifi speakers? Mod Edit: Combined multiple posts

Almost exactly a year ago I posted this same question on this forum. https://en.community.sonos.com/topic/show?tid=6863655&postid=16569705The suggested answer, which worked, involved being sure that TV Auoplay was selected in the Beam settings.What incited the problem last year was playing music via AirPlay from my Mac.Now, a year later, it has happened again. I played some music from my Mac on the Sonos using AirPlay. My Dish Remote suddenly stopped controlling the volume coming from the LG TV via HDMI ARC to the Sonos Beam.This time, TV AutoPlay was already on.The only way I can controlled the Sonos volume is with the LG TV remote.I would appreciate any suggestions re how I can return control of the Dish to TV volume to the Dish remote.Clearly, something about playing music via AirPlay to the Sonos disrupts something in this complex Dish-LG TV-Sonos ecosystem!TIA againCaroline

Since the last patch, I have been unable to unmute my sonos arc using the controller.  I have to change the audio settings back and forth, or manually hit unmute on the sonos device.  Please fix this.  https://www.reddit.com/r/tcltvs/comments/znjslp/my_tcl_r646_keeps_muting_my_sonos_arc_whenever_i/