I set up google and Sonos and everything seem fine and connected.
I ask “play queen on Sonos”
first I get “sure, queen from Spotify, playing on Sonos”
and 3 seconds later “sorry that mode is unavailable”
Answered
google assistant keep saying “sorry that mode is unavailable” on sonos arc
Best answer by Ken_Griffiths
If the issue persists, it maybe best to submit a system diagnostic and either note/post it’s reference back here and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can suggest to resolve the issue.
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A few things to perhaps check…
- Do you have a Spotify premium ‘paid’ subscription, rather than a ‘free’ account installed/linked to your Google Home/Assistant App and set as the default music service and is the same Spotify account/service also installed in the Sonos App?
- Ensure you only have one Home only in the Google Home App and that the language/country settings are the same in both the Google Assustant App and your online Sonos Profile at https://www.sonos.com/myaccount/user/profile/
- Try reauthorising your Sonos Action/Skill in the ‘works with Google’ area of the Google Home App.
Hi, thanks for your answer.
But still the same problem.
- I’m using a paid account.
- Just one Home. Language and country are the same.
- I even create a completely new account and still the same results.
I can ask sonos to pause and it works. I can ask for the weather and I get an answer. What I cannot do is to play music from spotify or listen to a Tunein radio.
Thanks for any help.
This is frustrating.
If the issue persists, it maybe best to submit a system diagnostic and either note/post it’s reference back here and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can suggest to resolve the issue.
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