Answer

France - switch from freebox to orangebox

Forum|Forum|2 years ago
February 7, 2023
3 replies
72 views

N

new routeur
Contributor I

Hello,

I am based in France

I succeeded to have my beam connected to my wifi routeur from freebox

I changed to Orange box but I have pb

I made sure to have a wifi on 2,4ghz antenna from my Orange box wifi

But I can not succeed to have the beam connected in wifi

It only works when my Beam is connected to my orange box with an Ethernet cable …

Could you help ?

Thanks

Best answer by Sotiris C.

Hello @new routeur, welcome to the Sonos Community!

After changing your router, the Sonos System is missing the information required to connect to the new Wi-Fi network. You can use the Sonos App to teach your Sonos System the new Wi-Fi credentials.

Please follow the instructions in our support article on how to connect Sonos to a new router or Wi-Fi network, to get you sorted.

I hope that helps.

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+16

Sotiris C.
Sonos Staff
Answer
Forum|Forum|2 years ago
February 8, 2023

Hello @new routeur, welcome to the Sonos Community!

After changing your router, the Sonos System is missing the information required to connect to the new Wi-Fi network. You can use the Sonos App to teach your Sonos System the new Wi-Fi credentials.

Please follow the instructions in our support article on how to connect Sonos to a new router or Wi-Fi network, to get you sorted.

I hope that helps.

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