Hello there,

When my Sonos Play5 Gen2 starts booting up, the main LED keeps flashing white forever and never connects to the Internet router. I try connecting directly through Ethernet and there is no difference.

I also tried a long press to the rear button but I can’t get it to do any network reset or reset at all. My Play5 just keeps the LED flashing as long as there is power and nothing else happens, even if I keep the power on for hours.

From the SONOS App, I can not get to see the Play5, so Im totally blocked here.

I power cycled the unit like 10 times and still the same issue.

I would appreciate any help in what to do or test or report here to get my Play5 working again. 

NOTE: I have a SONOS BEAM and ROAM in the same network and they work perfectly and I can control them with the SONOS App.

Thanks in advance!

Rub