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Answered

connect to port

  • February 27, 2023
  • 3 replies
  • 384 views
S

Hello everyone, new here, I’m a bit of a technophobe where it comes to these systems, so please be gentle lol.

I was initially sold a system with a connect and a bridge but updated to a boost a few years later as it stopped working due to becoming obsolete but recently had problems with connections and found out the connect has become obsolete too. So I am going to buy a port. My question is, I wonder do you have to put the boost a certain distance away from the router and the port? And also with the new port does that need to be a certain distance away from the boost and the router to avoid any interference.

Thank you in advance 

Best answer by 106rallye

Sonos advises against using the Bridge because it uses an old version of Sonosnet and because the power supply is prone to intermittent failure after a couple of years. If you had no problems with it, you could have kept it.

The Connect is part of Sonos’ upgrade program that is just a way of giving you 30% off the price of a new Port. If the Connect is working fine there’s no reason to buy a new Port. Your Connect does not seem fine, so maybe a Port could be good. I’d try and call Sonos with the Connect connected so they can diagnose if there a fault with it.

I must have gotten the changeover year wrong for the Connect Gen 2 if your 03/15 Connect worked on S2. Sorry about that.

My advice about the Boost applies only if the Boost is placed near the Port. If it is not, the Boost can help. I use a Boost myself because the Beam (the only speaker I can cable connect otherwise) is not in a central space in my home.

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3 replies

106rallye
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  • 106rallye
  • February 27, 2023

There’s a premise in your post I do not understand. You now own a Boost and a Connect. Your premise is the Connect “has become obsolete”. It has not. If you own a pre 2016 Connect (that’s a Gen 1) it will still function on S1 software, using the white app. You just can not combine it with newer Sonos devices that can only function on S2 software (the brown app). Why do you think the Connect has become obsolete?

To your question. You should at least leave 50cm room between Boost and router. Same goes for the Port and te router. If the Port needs to be very close to the Boost, I’d wire connect the Port and would not use the Boost - a wired Sonos device will act as a Boost if you have other Sonos devices.

    S
    • scourfield
    • Author
    • Contributor I
    • February 27, 2023

    Thanks for the answer 106rallye. My connect is dated 03/15 and it did work for a good while and just suddenly stopped working, started off by cutting out during play and now stopped working completely. I thought it went obsolete because the same thing happened to the Sonos Bridge and when I looked at my Sonos account it advised me to upgrade to a Port the same as it did when I had the bridge  upgrade. What I don’t understand is that the connect seemed fine on the gen 2 app for ages. Maybe it’s simply knacked..

    Now you have thrown up another question as your advising that I don’t now need the boost anymore with the new Port. I’ll describe the system as when I purchased it initially the sales guy made me buy a Bridge as well due to the type of house and the number of speakers…. I have 2 Play 3, one on the landing and one in the kitchen, and 2 Play ones in the Bedrooms, one in attic room, I live in a stone 3 story 3 bed terraced house.

     

    Edited to add my speakers work fine still but its the connection to the “Bose system” thats stopped working and I have changed all the leads in an attempt at fault finding. It works for about a few seconds then goes off..

    106rallye
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    • 106rallye
    • Answer
    • February 27, 2023

    Sonos advises against using the Bridge because it uses an old version of Sonosnet and because the power supply is prone to intermittent failure after a couple of years. If you had no problems with it, you could have kept it.

    The Connect is part of Sonos’ upgrade program that is just a way of giving you 30% off the price of a new Port. If the Connect is working fine there’s no reason to buy a new Port. Your Connect does not seem fine, so maybe a Port could be good. I’d try and call Sonos with the Connect connected so they can diagnose if there a fault with it.

    I must have gotten the changeover year wrong for the Connect Gen 2 if your 03/15 Connect worked on S2. Sorry about that.

    My advice about the Boost applies only if the Boost is placed near the Port. If it is not, the Boost can help. I use a Boost myself because the Beam (the only speaker I can cable connect otherwise) is not in a central space in my home.

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