hi all i cannot connect wirelesly anymore on my sonos play 5, it works fine wired into router but is across the other side of living room so no good, i believe i have tried everything!
Answered
no wireless connection
Best answer by nik9669a
Have you tried connecting it to Ethernet cable and sending a diagnostics report? Then call Sonos with the diagnostics number to see if they can see an issue - such as wifi card failure?
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Have you tried connecting it to Ethernet cable and sending a diagnostics report? Then call Sonos with the diagnostics number to see if they can see an issue - such as wifi card failure?
While it is wired, and showing up in your controller, submit a system diagnostic, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Edit: I type more slowly than
Bruce
While it is wired, and showing up in your controller, submit a system diagnostic, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Edit: I type more slowly than
Only on this occasion 😜
No I haven't sent I diagnostic report via the Ethernet cable, I will give this a go, thank you for the help!!
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