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My Sonos arc keeps dropping off from the WiFi and I get a message in the app saying "sonos arc can't connect to your WiFi system, do you want to fix this now?" This happens daily and the only resolution is to power off and back on. I've tried everything to fix it, from moving items around to turning the 5ghz band off on the router. I've even had a replacement soundbar. I previously had issues with the sub dropping out, so I disconnected my philips hue lights as I believe they were causing WiFi interference.  

If I say "Alexa, play Radio 4" BBC Sounds through my Sonos One says "Playing BBC Radio 4” followed by "BBC Sounds”…but then goes silent. I’ve followed all the tips and suggestions I can find but to no avail. Help!

I recently have some problems using my Play 1 to stream music from Spotify. It keeps skipping songs at first and then just stops completely. The error message displayed on my app suggests that my Wi-fi connection is unstable, but streaming music from SoundCloud works perfectly fine, so I suppose there is some other reasons.  Although I am not sure whether this problem is caused by Spotify or SONOS, I am hoping that there may be some solutions because Spotify is the main service I use. Please let me know if there's any way to solve this. Thanks.

Hello, Does anyone have one of these on a Playbar?https://soundskins.com/product/soundskin-playbar-charcoal-black/Everything I’ve read says they are acoustically transparent and allow for use of buttons, but I don’t see anything about IR. Would I still be able to use my remote to control volume?I have my Playbar mounted above my projector screen and I am working on blacking out everything around the screen. The gray part of the Playbar is really popping now  I’m interested in hearing from someone that actually has a Soundskin cover on a Playbar.Thank you  

Hi,I'm using “Podcast Addict” app but I don't find how to use my Sonos Ray to listen to itThank you in advance

Jeg kan ikke forbinde min move med nyt netværk, hvordan gør jeg dettemvh Benny 

I have a pair of Move speakers.  Occasionally I want to move just one of them to another room. That means I’d like to listen in Mono. What’s the easiest way to do that please? Jon

Hi therei have two connect:amps, one for kitchen, one for garden. The garden is the amp connected to router.  this was working fine till yesterday. Nothing has changed. Now kitchen dropped off Sonos 1 app and I can’t reconnect and the amp won’t reset, i.e. unplug, hold buttons, get flashing lights… when I try and do the reset the light just stays solid white.   any ideas? 

So I have been trouble shooting this issue since the first week of November 2022.I have had my setup since June 2022, with no issues until the first week of November.I have an ARC sound bad, gen3 Sub and 2 One SL that I use as surrounds. They area all bonded to the arc in the living room. I have gone through multiple trouble shooting sessions via chat and on the phone as well.The issue: There is an audio delay from the One SL surrounds whenever I am watching TV or streaming audio. The audio from the TV to the Arc is perfect, there is a delay coming from the surrounds only. Whenever I start a session, the audio is in sync for the first 10 or so minutes, and then the delay becomes noticeable. When I change the source, or when I turn off the surrounds and turn them back on immediately in the app, they are in sync again, until 10 or so minutes the delay becomes noticeable. The delay gets worse over time past the 10 minute mark.  Since June I had the the whole system connected via wifi with

I can't get my move to connect to wifi or Bluetooth any more  

We’re hosting an engagement party and it would be great if we could have the engaged couple set up their own playlist to play on our Sonos system. Anyone know the best way to do that?

Is there a way to play songs from the Apple Music app directly to a Sonos speaker (as opposed to using Sonos app with Apple Music as a source)?This can be done with the Tidal and Amazon Music apps. I like using them because the music service apps are better at accessing their content. The Sonos app has less options available.Thanks

at 500 pm everyday sonos turns on without any input from anyone

I have a CD Deck+DAC feeding into a Connect:Amp (Gen 2) line In.I have two Sonos ONE (Gen 1) speakers I can successfully use as a stereo pair when streaming.I would like to play the Connect:Amp Line In Stereo to the ONE stereo pair.I have successfully got the Line In playing to A SINGLE Sonos ONE speaker but I can find no way of getting the Line In stereo to play through both Sonos ONE’s as a stereo pair. If I wasn’t bald already I would be tearing my hair out in frustration. As it is I am feeling stupid because I just cannpt believe what I want to do is not possible - I must be doing something wrong.  Can anyone help with an appropriate Idiot’s Guide for me?FWIW I am trying to set up the system using the Android S2 app. I have a direct ehthernet link to the Connect:Amp and the two Sonos ONEs are connected via my Wi-Fi. All components’ firmware is fully updated. I have factory reset and setup the SONOS system from scratch but to no avail.I don’t want to use a multi-room setup.If possib

I have been trying to get my Sonos Move to connect to my app or the internet for a few days now. It will connect to one or the other, but not to both. I have restarted it, trouble shooted, anything the troubleshooting part of the Sonos website told me to do. Eventually it tells me “connected, you may not see it on the system, you can fix that in the app” and it makes me start all over again. 

When I turn my TV on the volume is always on low so nothing can be heard, even if it was previously on loud. I have an Sonos Arc connected to an LG TV. This also happens if the tv is paused for a prolonged time, the sound goes back to a minimum. Any idea how I can fix this?

Arc volume is not working with cable (spectrum) remote while listening to music only (tv off)

I have an older Yamaha receiver, RX-V4600 with a Connect as line out in a system consisting of 3, Play:1’s, and a Port. The Connect with the Yamaha receiver is behind all the other music sources. I found an older thread saying to turn off audio processing on the Yamaha. The owner’s manual gives me no way to do that other than a feature called “Pure Direct” which is supposed to bypass decoders and processors. I have enabled this feature and the latency is still present.Any ideas? Thanks for the help in advance. 

I’ve tried wired and wireless but the sonos app does not connect to my Connect. I’m not sure if it is a clue but the LED on the front of the box is solid white all the time. I have tried doing a factory reset and have reset my router but nothing has changed? Can anybody help?? Thanks

Hi,A couple of days ago I bought a Sub Mini to pair with my Arc that I have had for a few month. After I had connected the Sub I noticed the white led started flashing on the Arc a few times every minute. Sometimes just one flash, other times two or three flash. It´s just random, not like every 10 sec or so.It took me some time to figure out that it’s happening when the Arc is receiving PCM audio. When playing Dolby or disconnecting the Sub in the app the flashing stops.So for for example if I set my Xbox Series X to Uncompressed 5.1 or Uncompressed 7.1 the led are flashing. If I set it to Dolby Digital or Dolby Atmos it´s not flashing.And on my Nvidia Shield Pro 2019 it´s flashing if the audio source is PCM if I´m not using Dolby audio processing option in the Shield settings, If I´m using Dolby audio processing the Sonos app will report Dolby digital plus 2.0 instead of PCM 2.0.The Sub works as it should (I think) when using PCM but the flashing is annoying :)The led option is off in

I have a Beam v1 and two One SL’s in surround set up. Recently, the sound has been regularly cutting out on the One SL’s but still plays on the Beam. I’ll try to describe what happens.The sound cuts out from the One SL’s, and there’s a split-second loss of sound from the Beam. After a few seconds there’s another split-second loss of sound from the Beam, and then the One SL sound returns about one second later. This can happen a couple of times per minute, or not happen for several minutes. I’ve tried unplugging them all and also the wi-fi router but haven’t noticed any difference. Any ideas?

Thank you for taking the time to read this.  Since I received a Sonos Move for Christmas, our enthusiasm led us to add two Sonos Ones and a Sonos Roam.  We’re pretty excited, because when we can get sound to come out, they’re great!  Over time however, I keep running into a specific point of frustration.I’m on Android (Galaxy S21; fully updated), and my preferred music service is Pandora (fully updated and cache cleared).  I can get music to play via the casting option within Pandora for about 5 to 8 songs, but then it appears a disconnection occurs.  Sometimes it tells me that I’ve lost connection.  Other times, it tells me that someone else is streaming from my account, but they’re not as it appears that the Sonos app is trying to play Pandora.  Other times, it simply becomes unresponsive and seems to lock up.  I’ve read through lots of threads here trying to find answers.  Music seems to play just fine through the Sonos app, but I lose a lot of functionality: can’t see what songs ca

The web is awash with all sorts of answers to similar questions, some with answers two or three years old which might as well be written on papyrus for all their relevancy to today.So let me ask my own.Here’s what I have now:1 Google Nest Wifi Router 1 Sonos 1 speaker 1 crummy old wired doorbell chimeWith these I can play music through my IPhone on the speaker via Nest WiFi, to which the speaker is connected. I can, sometimes, hear the crummy doorbell ring.Now I want to add an electronic doorbell/camera to this mix.I am looking at the Google Nest Wired doorbell.  Wired, so I don’t have to mess with batteries.  I could care less if the existing chime worked. I could even disconnect the chime itself, since it isn’t always loud enough. I want the signal from the bell to connect to the Nest Router and from there to the Sonos speaker and chime over the speaker. I see a lot of content saying you can get the doorbell to ring through a Google speaker but I don’t want to buy another speaker jus

Hey there, I’ve been using Sonos systems at my place for over 4 years now and love their music playback quality. But it’s riddled with constant random music drop outs that can totally spoil music listening sessions. Currently, a paired (IKEA bookshelf) Sonos Speaker set in the kitchen are malfunctioning and not even showing on the list of available speakers. I managed to get them to play the music by pressing/holding the play button on the speakers.  While I have a feeling this will be ignored by the support staff or anyone that can do anything at Sonos’ end, I thought to still put it here. But thought to put it here. Please note that I had actually more Sonos speakers at my place and recently returned my Arc as it failed to produce a workable center channel/dialogue while watching media. I had to constantly play with the volume, bass, night mode and speech enhancement and it never really worked. Reverting back to an older Vizio 5.1 soundbar felt and worked so much better and I’ve give

I have an Arc, Sub and 2 One SL’s for rear speakers. I listen to music using my Apple TV 4th Gen and the Apple Music app. I do not get sound from the rear speakers. However, if I listen to music using the Sonos app on my iPhone I get sound from the rear speakers. Any suggestions.