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Hi,I just signed up to a free trial of Amazon Unlimited to run through my Sonos system and compare to Apple Music to see if true lossless (24-bit) is a discernible difference. My main music speakers are stereo paired play 5’s (gen 2) + sub.  I can’t seem to stream UHD (24-bit). Rather all of it is HD (16-bit). I am running it through S2 app and have Amazon music settings set to highest audio quality. I read subsequently that either gen of the sub is not compatible with UHD so I unlinked my sub and tried it on stereo paired play 5’s (gen 2) and still the same.  I’m using the Amazon music UHD for Sonos playlist via the S2 app. Any ideas?  Thanks! 

My login will work on the desktop website, but will not work on the smartphone app so I can control My sonos Move speakers with the network. I have even tried to change my password and it still tells me password/username incorrect.

I currently have 2 play 1s, an arc, and a sub for surround sound. Can I get 2 one sls to add to this setup for 5.1 surround sound or do all 4 of my satellite speakers have to be the same. I know u can't pair a play one with and sl but wasn't sure if 2 of each would work 

My total system consist of a Five in a bedroom, an Arc sound bar and sub in the living room, a One SL in the kitchen, and a One SL in the office. Both the One SLs will not stay connected.  It’s not a signal strength issue because I’ve tried moving the One SLs to the same room as the main router and they still don’t resolve.  This is very frustrating to say the least.  Any tips would be greatly appreciated!  Thank you in advance! 🍻

Hi,Hopefully you can help me with a couple of questions:Would I be able to connect a Technics SA-C600 Network Streaming Receiver with CD Player to my Sonos system and if so I be able to use this for my turntable (Essential Pro-Ject turnable ,don’t think this turntable has a preamp)? And what Sonos equipment would I need to connect the Technics unit, would it be a Sonos Port?Thanks Kevin 

I was using Sonos move for almost one month, before the problem, I had use airplay function and there is no problem at all. But yesterday, i can’t find the airplay on my device even thought I didn’t change my Wi-Fi password or using another wifi (ps. Wi-Fi functioning well). Fortunately, I still can use Bluetooth for playing music. So what is happen is happen to my sonos move and how should I solve the problem?

I have a preamp. Put in a Sonos Amp connected to two Sonos 5s for surrounds. I have a RCA out for a 2nd sub and want to connect the Sonos Sub to it. I had hoped the Amps sub connect was an in, it is not. Anyone have any ideas on how to connect a sub out to an Amp or Port to get it to the Sub

Hi team,I looked for it but topics are closed and would not answer my point.So I connected an LG Oled 4K audio out (headphones) to the Line in of my Sonos 5 Gen 2. In the app it shows like it is playing (equalizer moving) but I don’t get any sound from the Sonos 5. I checked volume levels, it seems fine. I unplugged couple times still the same. TV is an LG OLEDE955PLA.Your help welcome ;-)

Hi can I connect my tv to my 2 play ones and my sub, without a soundbar Thanks 

Hi recently added a second play 5 and set up with TV and Beam but now unable to connect to my line in for turntable it’s now longer there on my app? Any ideas

My Sonos App is asking me to add a SONOS One SL but I don’t own that product. Anyone have an explaination?

Just wanted to see if anyone else is having trouble playing 24bit audio files from a local source on a Play:1. This was working great after the S2 upgrade but about firmware v.69.1-33120 this no longer works.I have been able to confirm that 24bit playback did work on firmware v.69.1-31120. Then I updated the firmware on that Play:1 and 24bit playback stopped.Currently on firmware v.70.4-36090 with no improvement.Fun fact: I added a Playbase to the system over the weekend and it plays back 24bit files just fine on the latest firmware.

How can I get my 3rd gen Apple TV 4K to work with my Sonos arc and lg tv to play the higher quality sound options.  My tv has eArc and passthrough both enabled but the Apple TV either gives me pcm or 5.1.  That’s it.  If I watch anything through my smart tv apps I get the higher quality sound.  Is there a setup or another device I need to hookup in order to achieve the sound quality I want when streaming through my Apple TV?

Is it possible to play a sonos one at the same time as an Arc? Or do I need another speaker to act as a pair? 

If using Fives for surround speakers with my Arc, do I stand up hem up vertically or lay them horizontal? Thanks again 

I can play anything from any streaming service.  but any wma files appear to be playing on the sonos player, but i have no sound. Thanks in advance !!!mike

Hi.  I wanted to buy a soundbar that i would use mostly for nintendo playing and tv watching. I was oriented towards the Beam 2 but I own a 2019 Panasonic TV that only supports normal ARC. I’ve been reading around about the many sound issues between the beam and the switch since the latter supports LPCM 5.1 audio.Around I read that I would have to connect the switch to the soundbar and the soundbar to the tv, but looks like the beam only has 1 HDMI port. Would I be wasting my money? 

bonjour,S1 version : 11.6.1Ce matin, mon système Sonos (S1) me demande de me “connecter pour accéder à plus caractéristiques”Quelque soit le compte et les mots de passe, pas moyen d’accéder à Sonos. Est-ce que quelqu’un a déjà eu ce problème ?En vous remerciant par avance

I moved to a new house and after many painful repetitive attempts I was able to connect my play bar, play3 , Roam , and sonos one speakers.  However , if i attempt to group any of the speakers the system drops connections to the speakers.  I then have to uninstall app, unplug speakers, reboot router,  and go through the same process again to get speakers connected.  if i play them individually there is no problem.  it just fries when i try to have two speakers grouped together.  I would appreciate any suggestions.  And by the way, I hate Sonos.

Does anyone know if there is a Bluetooth CD player that would be compatible with the Sonos beam? Thank you for any information you can give.

Spotify’s Android app can direct the music stream to be played on either:(a) an individual Sonos speaker(b) a group of Sonos speakers as set up in the Sonos app.Can the Amazon Music app also play on a group of Sonos speakers?

I just got the new Sonos update today and just like every other time - what should be a simple 3 minute download - has become a nightmare of rebooting and re adding every speaker in the house.  With each update my speakers will error out on the update download and disappear off of my system.  I never had issues like this with my previous Bose system.  It is starting to become a bit maddening at the rate that updates are sent out.  People suggest not updating but shouldn’t an update just work without causing havoc each time with your system?  The constant Sonos response of rebooting and re adding everything isn’t a solution to the root of the problem.  For reference I have the home theater set up with beam gen 2, sub mini and two one sl speakers, sonos move and then other Sonos one SL speakers in other rooms. Any suggestions other than reboot and don’t download updates would be helpful.  

I am trying to connect Sonos amp to a passive sub and a receiver. Is it possible? The phone tech support told me that Sonos amp doesn't support passive subs. Is that true?

How can I get the hey Sonos command to play one of my Sonos playlists. Whenever I tell Sonos to play the playlist it automatically goes and play some radio station or other. Not very helpful so far.

I am about to throw my sonos one devices out the window.If i connect a device using Ethernet it appears in the app, as soon as i remove the cable it disappears.It can detect all my devices but will not connect them, saying it cannot see my wifi network. I cant even see anywhere on the app to change the network or passwords. HELP, its driving me crazy