Alexa answers my request, for example “Alexa play Imelda May” she then says the normal “shuffling sons by Imelda May” - But then nothing. My other echo devices work fine. Sonos One Gen 2
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Hi
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Please try disabling and re-enabling the Sonos skill for Alexa in the Alexa app. Alexa app » More » Skills & Games » Search Alexa Skills and type Sonos » Sonos » Disable Skill. Once done, tap Enable to Use.
If that doesn’t help, there’s a more complicated solution:
- Repeat the steps above, but do not tap Enable to Use at the end.
- In the Sonos app, go to Settings » Services & Voice » Amazon Alexa » go through each room with Alexa installed in turn and Remove Alexa » Confirm.
- Once all copies of Alexa have been removed from Sonos rooms, go back to the Alexa app
- Alexa app » More » Settings » Device Settings » tap each Sonos-related entry here and tap Registered To (Deregister).
- Once all Sonos-related entries have been deregistered from the Alexa app, return to the Sonos app.
- Sonos app » Settings » Services & Voice » Add a Voice Assistant » Amazon Alexa and follow the on-screen prompts. Our Set up Amazon Alexa with a voice-enabled Sonos speaker help page has full instructions.
I hope this helps.
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