Hi together,
I’ve had this issue now for some weeks when the Sonos players denied to playback music.
I tried many troubleshooting from the support websites with no results.
After talking to the german hotline support for 3 hours with 3 guys, we found out via the http://<IP>:1400/tools page, that the players cannot resolve any addresses. So I guess it’s some DNS Issues here.
Unfortunately the support couldn’t help with this issue as my router-config looks good.
We tried using googles DNS in my router settings and also cloudflare dns won’t help. I also have reset the router and the speakers several times. A factory reset for the Play:1 didnt help either as I cannot add it to the Sonos Controller App anymore because it cannot contact the update.sonos.com server.
Further Info: All my speakers are first generation (Playbar, 2x Play:3, Play:1) They are connected via WiFi currently, but I also tried an ethernetcable connection.
Any suggestions from your side?
Thanks & Kind Regards
Best answer by Belly M
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