Any update on this? When will it work? It has been a long time.
Answered
Unable to play BBC Stations though Google Assistant defaults to Tunein
Best answer by Sotiris C.
Hello
Please have a look here: https://www.bbc.co.uk/sounds/help/questions/playback-issues/sonos-help
While Alexa works on Sonos devices which are voice enabled, BBC Sounds is not yet supported using Google Assistant. However, we are in discussion with Google and Sonos to find a solution and enable this feature.
You will need to reach out to Google, as they are responsible for the integration of Google Assistant on Sonos and its features.
Apologies for the late response and I hope this helps.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
+16Hello
Please have a look here: https://www.bbc.co.uk/sounds/help/questions/playback-issues/sonos-help
While Alexa works on Sonos devices which are voice enabled, BBC Sounds is not yet supported using Google Assistant. However, we are in discussion with Google and Sonos to find a solution and enable this feature.
You will need to reach out to Google, as they are responsible for the integration of Google Assistant on Sonos and its features.
Apologies for the late response and I hope this helps.
I suspect that since Google assistant does work with BBC sounds on Google's own devices just not on Sonos, Google probably don't give a hoot! Is there really nothing Sonos can do about this? It is difficult to understand why this is solely Google's responsibility when it affects only Sonos.
+1Hello
Please have a look here: https://www.bbc.co.uk/sounds/help/questions/playback-issues/sonos-help
While Alexa works on Sonos devices which are voice enabled, BBC Sounds is not yet supported using Google Assistant. However, we are in discussion with Google and Sonos to find a solution and enable this feature.
You will need to reach out to Google, as they are responsible for the integration of Google Assistant on Sonos and its features.
Apologies for the late response and I hope this helps.
Given that the article you linked to says the BBC are in discussions with Sonos and Google the responsibility doesn’t solely lie with Google, and given that the issue has been ongoing for >1 year it would seem reasonable for Sonos to provide an update to the community on it.
Following - I also find this very frustrating and it’s been going on way too long. For a feature that used to work and now doesn’t there seems to be no emphasis on getting it fixed.
+1Further to this, an update from a BBC Sounds Product Manager in another thread confirms that the blocker here is in fact Sonos!
As usual, the ‘it’s not our fault’ baton is being passed around. Very disappointed in Sonos about this as I too have spent many thousands of pounds over the years 😡
The team behind my old Squeezebox system would have found a way to make it work within a few weeks!
It’s rubbish. Because of the BBC moving to bbc sounds I have started to ditch my old Panasonic allplay systems and gone to the so called premium Sonos only to find such a BASIC function like play BBC radio 2 from Google Assistant fails to work and plays BBC wales which remains on Tunein at the moment!!!
So of course the root cause is the BBC moving to their own platform but FFS why can’t Sonos and Google sort out this simple issue and get google assistance playing from BBC sounds.
And well done BBC for causing more landfill by not supporting Tunein and the old steaming stations causing loads of people to start ditching very good systems. The Green policy makers at the BBC have failed!!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.