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bought Sonos Play 1, can't connect due to prior owner still registered email.

  • March 6, 2023
  • 1 reply
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this weekend, my neighborhood held an annual yard sale.  I bought 2 Play1 speakers and when attempting to register and add speakers to my account / internet, the app asks me to enter the password and shows a partially redacted email address - I assume it is the previous owner because it isn’t mine. Is there a way to remove the previous owner so i can register the speakers?  Is there a phone number I can call to speak with someone to provide documents, etc to add these to my sonos account?  TIA!!

Chris

Best answer by jgatie

Factory reset: https://support.sonos.com/en-us/article/reset-your-sonos-product

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1 reply

jgatie
  • Answer
  • March 6, 2023