Sonos MOVE
When the speaker is switched off, the microphone LED on top lights up white and after that the speaker cannot be switched on.I tried a factory reset, but it didn't respond to that either!What could be wrong?
Sonos MOVE
When the speaker is switched off, the microphone LED on top lights up white and after that the speaker cannot be switched on.I tried a factory reset, but it didn't respond to that either!What could be wrong?
I simply hold the rear (top) power button on my Move (whilst off its charger) for approx. 5+ seconds to power it off (I hear descending tones as it shuts down) and all its lights extinguish. I wait 10 seconds to ensure it’s powered off completely and to later power it on again, I either press the same rear power button (without keeping it pressed), or I return the speaker to its charger-loop to power it back on again. Only then do I see any lights show up.
If that is perhaps not your experience, then maybe record a video of what you are seeing and submit a Sonos system diagnostic report and note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can suggest to resolve the matter.
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