Answered

Can anyone else with their Sonos Sub (Gen 3) take a look inside and see if they can verify any excess glue or weird stuff in the molding inside?Wondering if this is normal? 

I moved into a new house and would like to get speakers for my TV in the family room, but because of how the TV is mounted on a stone fireplace hearth, it would be impossible to mount or place a sound bar anywhere. So if I were not going to use a sound bar, I’m wondering what combination of Sonos products would I need for home theater audio.Ideally I’d want to add surround speakers eventually, and I’d also like to be able to stream music from the same speakers (hence why I’m hoping I can find a Sonos setup that works). Any advice?

I have about five Sonos one speakers in my home and routinely a couple of them never pop up on my system list . I don’t know why these speakers aren’t recognized even though they’re on the network/Wifi. Do I need to stop sharing them with Alexa?

I have enabled Alexa on my Sonos One and Roam speakers. One is in the master bedroom the other is in the master bath. I created a group for bedroom and I e doe bathroom. I then combine them into a group call upstairs. Both rooms and both speakers show up in the new combined group. But when I say Alexa play <Spotify playlist> on Upstairs" it only plays on the bedroom Sonos. I have deleted the group and recreates it but nothing I do seems to get music on both speakers. No idea what is going wrong here.

Failing to connect to my WiFi hub Era 100 

Hi All!  Working on helping a customer move some music.  I’ve setup a Buffalo LS210D NAS drive connected to the SONOS system.  This music is being moved to this drive from an older iMac that is having issues.  I got the NAS drive setup on the router with a static IP address so it will always find it.   I went into the SONOS app and put that NAS drive into the music library setup. The music is in a shared folder on that Buffalo NAS drive.  It works like a champ.  We can see and play the music in the music library.  Here is the problem.  I started by just placing a small amount of music in there to set it up and make sure it works.  Now when I add more music to the NAS drive the app does not see that newly added music when we go to try and play it.  The previous music is there and plays fine. I can delete that from the Music Library Setup in the SONOS app and add it back again the same way it was and it sees the new music.  Below is the syntax of the setup.  All music that is added is ad

Equipment:*Xbox Series X*Samsung UN50MU6070 with eARC*HAMDI 2.1 cables*Sonos Arc (A100)Hi all, I'm having trouble setting up dolby atmos for the Xbox. The Xbox is saying the device isn't capable of Dolby Atmos and the TV is saying the Sonos Arc isn't capable of Dolby Digital +. This is weird because I previously had the TV set up with a cheaper SoundCore soundbar that had Dolby Atmos working when the Xbox was plugged directly into the soundbar. I've even tried swapping out the sonos HDMI cord with an HDMI 2.1 cable that I was previously using.Settings:Xbox:HDMI Audio: Dolby DigitalPassthrough AllowedTV:Sound Output: Reciever (HDMI)HDMI Input Audio Format: BitstreamDigital Output Audio: Dolby DigitalAny help is deeply appreciated!

i have a sonos roam and i got a new network so i needed to connect it to the new one..button it keeps saying theres no speaker around and to turn my sonos on and it literally is on. bluetooth works but i want it to just work normally like

I have many Sonos products throughout my home, including and Arc with Sub and ERA 300’s home theater. I understand that Boost does not support the ERA 300’s. Is it better to simply disconnect my Boost?

When asking to play music from apple music via voice control I get the following answer Apple Music is not activated on your system while it is.anyone has the same issue? 

I have a Sonos music system in my house. It is comprised of 16 Sonos connect version 1 units. I have had trouble with the system recently. Some of the connect units seem to have failed all at once. We have purchased new units but they have not all worked either. Is there a known problem that could be causing this? Do you know if there is a hood resource for solving this problem? At this point 9 of the units have stopped working.

Sometimes I put my hand on the inside of the Sub (Gen 3) while playing a bass track to feel the vibration. Is there any risk of damaging it? Or is it pretty sturdy in regards to what I’ve described?

My speaker can be found when I’m in the Sonos app, but doesn’t appear in the Bluetooth/airplay section when I try and play through Spotify or headspace or other apps. It has done in the past so I know it’s possible! I’ve tried restarts of the speaker and my phone etc. 

I have a Sonos Move and One. Now planning to setup 2 speaker pairs outdoors and connect them all through the Sonos amp. Can I connect 4 wired (non-Sonos) speakers and the Move and One together through the amp to play music on all together? 

 We recently bought a new house. At the moment I do not yet own any sonos products. At the moment we mainly use a set of KEF x300A that is in my office that is adjacent to my current living room. We would like a multi-room system in our new house. I have attached an image of the floor plan of the new house. The kitchen and living room on the right have an open connection. I would like to provide the three rooms that I have circled with a system first.Can someone advise us? 

My system is built around the original BRIDGE controller and the Play 5 Gen 1 and has since added Play 1’s, Play 3’s, and a Playbar - all before S2 but upgradable. In 2020, I added a Move and downgraded it to be S1 compatible.  I don’t use voice command stuff and basically use the system for music.  It’s worked great I recently bought 3 more MOVES for outdoor use.  Before I downgrade them all to be S1 compatible to use with my current system I want to confirm I can upgrade them back to S2 if/when my Play 5 dies or no longer functions. 

just got my pair of Era 300 and set it up as surround for my Arc. After running Trueplay, loud popping sounds on both Era 300 and Arc. I have to turn off the audio source and close the Sonos app to stop the popping sounds. I got the latest firmware. The system works but can’t make use of Trueplay. Any suggestions or same dilemma as me. Thanks. 

Losing the will to live here. I Have Sonos Beam Gen2 and I cannot have any sound other than stereo pcm. My tv is PHILIPS - 50PUS7855 50" 4K . I have a hdmi 4k cable. I am using both the standard TV, Netflix and 4k blu Ray player and they're all playing stereo pcm only. I have set the audio to multichannel (bypass). Why is this happening? Any help greatly appreciated.    

Hi,I am designing a system incorporating the Sonos Port to a Background Music System. I have searched for technical documents online and unfortunately cannot find the answer I am looking for. My question is: Can I connected Sonos port to a network switch (corporate LAN) and users can connect to Wireless Access points in various rooms? The system will consist of multiple Sonos Ports installed with in the AV rack and to be designated to be used for particular areas with in the building. How can users differentiate which port to connect in any given area? Can we rename each device dedicated to each area or can we hide other Ports and only show Ports for that particular area? As to LAN security, what thing should be considered during setup? Can you please provide configuration documents and other manuals?Thanks RegardsBH

I set up voice match through Google Assistant. on my Sonos One and started having issues, so then turned it off.  Now the Google Assistant  will not play spotify or add to my lists.  It keeps saying to turn on personal results.  When I try to turn on personal results through my phone, it automatically toggles it to OFF again.  I’ve rebooted, deleted, unlinked, relinked etc.  The issue is just sticking.  Please help to fix this Assistant bug.

I keep getting the error “Could not connect Sonos right now. Please try again later.” when trying to connect Sonos to IFTTT.  Any ideas?

Hey Sonos,  It would be so nice to add “turn off surrounds” to our SVC commands.  And/or make it quicker to complete that task in app.  Current process requires 6 touches via sound control and 5 touches via settings.    The morning after movie night is a completely different set up with coffee and soft music.  

Hello sonos , currently I have the an issue of a high pitch noise coming from my Sonos playbar , from research it seems to be a transformer issue which I’m trying my hardest to get fixed.  I have found that these Switching Power Supply Inverter Converter Ferrite Core Custom Transformers can be found on aliexpress for about £50 for a pack of 5. sonos have seemed to be reluctant to fix these issues of high Pitch noise from the transformers and as it seems to be that there was a bad batch of switching power transformers that some how worked there way into supply chain during the manufacturing of these playbars. personally I find it quite annoying that you haven’t offered a replacement power supply board for a fixed price etc for users to replace them or something along those lines.  I have been in contact with countless repair shops and companies to fix this issue I have currently.  I am probably going to try and fix it myself but I will be calling Sonos soon to trying and see if there is

win11电脑能读到网络邻居的音乐资源，但sonosAPP添加不了该音乐资源，请问怎样解决？谢谢！ Moderator edit:Google Translate- The win11 computer can read the music resources of Network Neighbourhood, but the Sonos APP cannot add the music resources. How to solve it? Thanks!

Hi, what happened to old fashioned “my library”?Also voice control seems to ignore my voice. Still hear “I can't understand, please use Sonos app” :-(please improve DJ