Answered

My Denon AVR X3700H has a 12v Triggger Out port. I would like to add a Sonos Port so I can add the AVR to the rest of my Sonos speakers. Will the Port turn on the Denon with the 12v trigger if I turn it on using the Sonos app, or is the Denon set up to go the other way and turn on the Port when I fire  up the AVR?

I have lots.of Sonos gear,... and been a user for 6 plus years... Never had an issue with streaming the BBC,.and negotiated the Tunein/BBC Sounds change with no disruption. Suddenly yesterday morning I was unable to connect to BBC Sounds. 'the  connection to BBC Sounds was lost'. I've reauthorise, deleted reconnected etc. Yes, my account thas a UK. Address.etc.I can Bluetooth from my phone or tablet to a Move, but nothing on all the speakers.  I've tried my usual favourites and direct from the BBC service. Has anyone else had this?  Is it an update issue? Have Sonos and the BBC fallen out (again!) Any help would be appreciated Cheers     

I have a Sonos Arc capable of Dolby Atmos connected via the eARC to a LG C1 OLED. When attempting to watch Dolby Atmos Endorsed movies (i.e., Top Gun Maverick) the best audio I can get is Dolby Digital Plus 5.1 as indicated by the Sonos App. I have tried the following to correct for the absent Dolby Atmos:1) Unplugged the television for one minute2) Worked with customer support at Prime video to ensure the correct settings were selected3) Worked with LG customer service to ensure the correct settings were selected. LG customer service suggested it was a Prime Video App issue, the not television4) Deleted and reinstalled the Prime Video App5) Ensured Max, Disney+, and Prime Music worked with Dolby Atmos. They all work with Dolby Atmos.5) I unplugged the Arc, turned Dolby Atmos off, selected TV speakers, and then plugged the Arc back in6) eARC is activated on the LG television At this point, I'm at a loss. Any help would be appreciated.Thank you, JR

I ask Alexa to “Play The Rolling Stones”. Alexa responds with “This Is The Rolling Stones from Spotify”. Nothing happens. I have tried uninstalling Alexa and Installing Google Assistant. Same result. Have reset the One back to factory settings. Have installed and uninstalled the Sonos app. No joy. Nothing on the Sonos status page to indicate any outages or problems. Not a good introduction to Sonos for my first product bought yesterday. Any solutions or suggestions welcomed. Thanks I ask my (old) Pure Discovr the same thing via Alexa and “This Is The Rolling Stones” Spotify playlist starts playing.

I’m the Sonos account holder in my household. Others in the household use the Sonos app on their devices without signing into my Sonos account. I’m noticing that changes I make to “My Sonos” (e.g. adding a favourite station or playlist) gets reflected in the “My Sonos” tab of other members of the household, even though they aren’t signed into my Sonos account.Is any way to configure user profiles for the “My Sonos” tab (or some similar concept) so each person in the house can have their own “My Sonos” favourites and tab configuration?

HelloI have beam gen2 plus sub gen3 and would really like to add my turntable to the set up. I’m going round in circles (pun intended) trying to decide between an amp, a port or a 5 with a line in. I’ve tried cabling it up to my tv with the RCA but it won’t play through the HDMI arc, it will play via its own input but I don’t want the tv on whilst playing.A second hand 5 is probably most cost effective but would that work with what I already have?  Also tried combining the HDMI into 1 input into the beam but it didn’t like it.  Many thanks in advance. steve  

So here's a weird problem I have this morning. My Sonos app on my iPhone refuses to see my Sonos Port but my Spotify app on the same iPhone has no problem seeing it and streaming music to it.  Any ideas how to get the Sonos app to see it? I have tried restarting the app multiple times. 

When I search for an artist in the Sonos controller app, and click through to view their catalog, it should be possible to order by release date. Also, I would like to be able to distinguish albums from singles or EPs.Especially if an artist has a large catalog, the app does not provide enough information to navigate it. 

I had a functioning S1 system a mix of Play 1’s and the original S3. I tried to help an exercise studio I use who were having trouble with their Play 1.  I brought it home and mistakenly ended up upgrading my Play 1’s to S2 but the original Play 3 and bridge aren’t upgradeable. I have now removed the bridge and the S3 is running on the S1 app. When I try to run the S2 app I get the  “Sonos found on NETWORK NAME” message. I don’t want to run the S1 app so I go to Options. if I select Forget Sonos Sytem will that mess up the existing S1 system?  I have already caused upset with My family - quite understandable and just need to get the S1 & S2 system running and if I can, prove that the Studio’s Paly1 does work which I now know is set to run on the S2 app.Happy to try another route just don’t want to be going down more rabbit holes. thanks 

My Sonos ARC center led’s are flashing a pattern of red, white, orange and green. The guides indicates it is in diagnostic mode and to press the join button to get out of it but that does not seem to help? It will work if I ask it thru Alexa to play music but can not get it to get sound from the TV. Any thoughts ??

¿Cómo puedo conectar Sonos Play 5 al amplificador Mcintosh MAC6700?

I have a Sonos Arc capable of Dolby Atmos connected via the eARC to a LG C1 OLED. When attempting to watch Dolby Atmos Endorsed movies (i.e., Top Gun Maverick) the best audio I can get is Dolby Digital Plus 5.1 as indicated by the Sonos App. I have tried the following to correct for the absent Dolby Atmos:1) Unplugged the television for one minute2) Worked with customer support at Prime video to ensure the correct settings were selected3) Worked with LG customer service to ensure the correct settings were selected. LG customer service suggested it was a Prime Video App issue, the not television4) Deleted and reinstalled the Prime Video App5) Ensured Max, Disney+, and Prime Music worked with Dolby Atmos. They all work with Dolby Atmos.5) I unplugged the Arc, turned Dolby Atmos off, selected TV speakers, and then plugged the Arc back in6) eARC is activated on the LG television At this point, I'm at a loss. Any help would be appreciated.Thank you, JR

We typically select music through our Sonos app, select the room we want to play, select the artist (for example George Michael) and then select George Michael radio. But the radio option isn't even showing up. Spotify is connected to the system and I can play artist albums and playlists - that one feature doesn't appear though anymore? we had work done on our smart home unit and, even though I have rebooted everything, I wonder did that impact something. how do I get Artist Radio back?

For Amazon Music Unlimited tracks, is it possible to switch between Dolby Atmos and Ultra HD within the S2 app (presuming both formats are available for the track being played)?You can switch easily enough in the Amazon app.

I see many posts about wrong music and the alarm.  I’ve had this alarm set up for years, but suddenly it plays the last Tune-In station that was listened to, anywhere in the house, not the Tune-In station set for the alarm.  At the same time, if I look at the app, it looks as if the system is playing the station selected for that alarm.

If playing from Amazon the queue is no longer in use. I can load the queue from Apple music, but cannot find a way to play that queue and stop Amazon….

Hi!I am currently spec’ing out a wireless system that meets some slightly odd standards and curious if Sonos can meet these needs. I am working with spatialized audio that is not packaged in the standard formats and is sent via separate outputs.I am looking to send 8-16 induvial mono outputs from an audio interface to corresponding Sonos speakers. In short.. is there a way to send multiple inputs to a Sonos system? Or is there a route that would enable me to use a Sonos system in this way?  

I have 2 Symfonisk speakers that I use together with my wife. I mostly use them via the Sonos app or Spotify while my wife prefers using Airplay. Now we have the problem that often when my wife tries to play something via Airplay, her phone shows that she’s connected to the speaker but the speaker plays the last thing I played via the app instead of what she chose on her phone. Has anybody had a similar issue and found a solution?

Hi, I was wondering if there was a soundbar in development (as I could not see one available) with multiple HDMI ins and a HDMI eARC out. I currently am on the market to upgrade my old non-smart system in my bedroom/ home cinema but the projector only has 2 HDMIs (one of which would be used by the eARC to connect to the SONOS ARC) and I have multiple inputs I would like to use (DVR, games consoles). I know SONOS competitos have systems that would fufill my needs but would rather everything in the house stays within the same ecosystem if possible.Thanks

Hi,i was wondering how from floor I can mount Sonos arc from the floor for my HY setup.projector:Epson LS12000 (has earc port)screen 1 : 150 inch (74.5 inches height+0.5 inches away from top of the ceiling)or Screen 2 : 135 inch (67inches height+0.5 inches away from top of the ceiling)Total height of the wall where screen is mounted is 90inches.So i am left with around 15inches from the floor or 22.5inch if going with 135 screenIs it too low to mount the arc around 15inches from floor? 

I have a Sonos Beam Gen 2 sound bar and a Hisense U6H 55" TV that I got at Christmas. They’re connected with the HDMI cable that came with the Beam via the eArc port on the TV. The sound will randomly cut out while watching… pretty much anything.It will work most of the time, but sometimes it cuts out when starting the next episode. Sometimes it will cut out randomly in the middle of something.The worst seems to be streaming shows and movies with Dolby Atmos sound such as Secret Invasion on Disney+.Most of the time the issue can be fixed by going into the TV settings and changing the output from eArc to TV sound, then back to eArc. But videos with Dolby Atmos are completely unwatchable with the sound bar.How can I fix this?

Seen plenty of similar topics but none that quite hit the mark for me.  I have an LG G3 connected to a Sonos Arc. I’ve tested Atmos streams from Apple TV and from my Sony UBP-X700. No matter what I try I cannot get Atmos audio to work. The TV itself confirms the Atmos stream is sending to the soundbar. eARC is enabled. I’ve tried multiple HDMI cables, including a brand new 8k cable.  The Sonos app reports the stream as:Dolby Multichannel PCM 5.1No sound is audible. The LG audio settings:HDMI input: BitstreamDigital Sound Output: PassthrougheARC Support: enabled Any ideas?

Both move’s connected to iPhone bluetooth, but only one plays. How do I stereo pair the two moves?

I need to remove a boost that stopped working due to a nearby lightning strike. I just replaced it with a new one and I  need to remove the old one that is still listed on my system.  I am using  S2

Hi, I am wondering how good the SONOS Arc is as an all-in-one sound bar without the subwoofer. I know this is subjective but can anyone have some suggestions if the space is 4.5m x 4.9m ?