Skip to main content
Contributor I
August 20, 2023
Answered

Connect to new wifi router password

I have a new router and password and since then cannot connect to my Sonos system. I have followed all the steps carefully but it still does not connect. Also in total I bought different Sonos speakers as I live in two places. I have bought 4 Play: 1 devices of which 3 are here. It only shows me 2 and none of them have the serial number of the ones I bought for here. At least one should, but none do.  what could the problem be?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
nik9669aAnswer
Senior Virtuoso
August 20, 2023

As a temporary measure, try connecting at least one speaker with Ethernet cable whilst you try the setup again. 
 

But I’m also a bit confused: if you can’t set up the speakers, how can “it only show me 2”? 

1 reply

nik9669aAnswer
Senior Virtuoso
August 20, 2023

As a temporary measure, try connecting at least one speaker with Ethernet cable whilst you try the setup again. 
 

But I’m also a bit confused: if you can’t set up the speakers, how can “it only show me 2”?