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For the past 24 hours my Sonos app has only showed a black screen.  Running iPhone 13P on iOS 17 Developer Beta and latest Sonos update.  I have removed app and reinstalled it, issue remains.  Cheers for any help. 

I have a Sonos Roam, purchased in the US, which worked fine there.Currently living in Rome (no puns intended here) and have not been able to get the product to connect to any home WiFi network. Have gone through all the troubleshooting. Not sure if there is some fundamental difference in network settings between US and Italy (would be strange?)Am considering having my Sonos Beam shipped to Italy as part of a move, but don’t want to bother if these products just can’t be configured for Italian wifi networks. Any suggestions would be appreciated.

Sonos app update. 3 band EQ BASS-MID-TREBLE greater user control. It’s the weakness in the app. 

As the title states, I have a new Samsung TV that is currently connected to the AMP via a HDMI cable.  The AMP has 2 ceiling speakers connected via Speaker wire. The Arc is wirelessly connected to the Amp.  There is a slight audio delay, so I ended up turning down the AMP (Ceiling speakers) and mainly used the Arc.There is a SVS Sub that is directly connected to the AMP as well. Should I connect the ARC directly to the TV?  Then somehow integrate the AMP as surrounds? Thanks 

I’m redoing our TV room (15’ x 16’) and trying to figure out what might be the best combo. I’m trying to balance value and quality here. Would the Beam and Sub Mini be enough for movies and general music? I’m new to this, so forgive my ignorance. We have several Sonos speakers around the house, but this will be our first TV sound system purchase. (Currently have a mediocre Sony soundbar and sub). Thx!

I have a Synology NAS with locally stored music files that I play through my Sonos system via the Plex service. It has been working well for months but just tonight, i see that I am unable to browse my files either with the Android S2 Controller or via the Sonos App on my PC.I tried reauthorizing the service multiple times and each time a browser window opened and Plex reported that I had successfully reauthorized my account. However, when I returned to the Sonos controller, I was unable to browse my music files via the S2 App.I then deleted the Plex service (via the S2 App) and tried to re-add the service to Sonos. Initially, the App responds with “Check your network connection. There was a problem getting started….” However, there is no problem with my network connection as confirmed by my ability to post here.I have restarted everything -- router, all Sonos players + Boost, and I restarted my NAS drive. I have no problem logging into the NAS from a browser window on the PC and when

I have made the decision to stick with Sonos and upgrade all of my Sonos kit to S2.My question now is whether for the Connect/Port component there is any benefit in having the current Port vs the Connect Gen2. It appears to me there is no clear benefit in using the newer box.I ask because the Port costs £499 each in the UK before trade-in discount. The Connect Gen 2 is readily available used for about £150. I need several.Thanks as always for any insights.

Vocals on the Era 100 sound bad, sort of boxy and harsh.  They sound much smoother on my Play:1’s.  I’ve run True Play.  I’ve noticed this with a single Era100, a stereo pair on my desk, and a stereo pair in my living room.  Any ideas?  Does anyone else notice this?

Hi, I have a gen 1 Symfonisk bookshelf that is connected via UTP to my router which is in my storage room. It is currently my only Sonos device. Because of the location of my router, I would very much like to get rid of the cable. If I recall correctly, the Gen 1 speaker, when used by itself, can only be used when connected via UTP cable. Is that correct? Would adding a Gen 2 speaker (which I believe creates a network wirelessly?) allow me to use the Gen 1 speaker without the UTP cable?  My apologies if I sound completely clueless – I am. My ex bought and installed the speaker and I just hooked it up the way I saw him do it when I moved 😬

When adding music services, Telmore music does not appear. According to everything I can find on the internet it should be there? Is there something im not understanding? 

I recently received a Sonos playbase s11 from a relative and I'm having trouble hooking it up. The app does not find it for setup. 

We have an older Sonos Play:1 speaker that I bought for my wife a few years ago, which she uses to play her music (MP3s converted from her CDs) from the SD Card of her Android phone. This has always been our only use for this device, with no interest in streaming services beyond occasional linear radio station listening.We disabled Android app updates via the Play Store a couple of months ago in order to block Sonos's stated intent to deliberately break our purchased product by preventing local file playback, and this seemed to be working fine until fairly recently.What I think has happened is the firmware in the speaker itself has somehow been updated, the result being that all of our phones are now insisting that we need to also update the apps before it will continue - which of course is the last thing we want to do!Web browser interface status report for the Play:1 speaker shows:SoftwareVersion 74.0-43110BuildType releaseSWGen 2SoftwareDate 2023-07-11 16:10:46.995094MinCompatibleVe

I’m running Windows 10 on a PC that’s about 6 years old. Some things I’ve tried:changing the library settings to point to the new drive & folder re-indexing the library removing the existing library setting and adding the new one uninstalling and reinstalling the Sonos app adding just one subfolderThe latter item seemed to work .. kinda. It worked for the one folder I added, but that’s not a tenable solution when I have approximately eleventy quadbillion subfolders of music, ya know???? It seems like there might be something hecky with the Windows share settings, but as I’m not a professional sysadmin, I’m not sure how to fix it.

I have the ray set up with surrounds, the comcast remote works to control the volume and is connected to the Ray. BUT, when I turn the volume up it also the volume up on the tv itself not just the system. If I turn the volume all the way down on the remote then use the app to turn up the system everything works properly. how do I get the TV to stop having sound coming directly from the tv speakers and only work with the sonos speakers?

When playing a song from Apple Music on my Apple TV 4K through my LG C2 to my Sonos Beam (Gen 2), the first 2-3 seconds of the song are missing. This doesn’t happen when the first song ends and it moves to the next song on an album. It’s just the first track initiated.Anyone else experienced this?

The S2 controller constantly prompts me for an update, however, when I try to update I get a “An unexpected error occurred. Please try again” 

Hi, can i use two old play 1’s with my beam 2? I appreciate they don't support Airplay, but if my lg Tv does support Airplay will it play music through the beam and the two play 1’s or will I have issues? Thanks

Hi there,I have a Google WiFi Mesh with 4 nodes (one outside) in a fairly long house. The nodes are hardwired via managed switches. I have 14 Sonos devices across 6 rooms, including a Roam, Amp, Boost (wired via ethernet), and Arc (also wired via ethernet). I've made some changes to the system recently, changed password, and settings on the managed switches.My question:When my phone is connected to the primary node, and some of the other nodes, I see all Sonos devices in the Sonos App. When I move physically, and phone connects to another node, I only see half of my system: the system seems to be divided between the Arc (hardwired) and the Boost (hardwired).No matter which node I connect to, the support matrix looks great, mostly white/ green/ few yellow connections. I can always control all speakers via Google Home App. I get no drop outs. Today I've pinned all IP addresses, no improvement.I have 1 switch right after the primary node, and then 2 secondary switches after that. The Boos

when watching movies it sounds like there is an echo and reverb. it does not sound right. how can I get this to work properly? 

My 2nd tv only has an arc connection and I'm wondering if I can use a  4k hdmi 2.1 splitter between my nvidia shield, xbox and tv so that I can take advantage of the  eArc connection in the splitter so improving the sound quality delivered to my Sonos Arc. Would this work, giving true atmos and if so which  4k hdmi 2.1 splitter would people recommend? Thanks in advance

Hi I have a sonos one a100. I want to by another to make a pair and I know I can’t but this through sonos anymore.I have been searching online and am unsure as to whether what I have is gen 1 or gen 2 as this often how resellers are advertising.mine is Alexa and blue tooth enabled.any advice?

Connected new Gen3 sub, no sound. Haven’t run trueplay yet. Light on sub is white.

I have recently moved and my arc and one’s will not connect to my new wifi. I have rebooted the wifi and units many times and when I add the wifi password it says there’s an error but doesn’t give an explanation of why or what to do next. IS there a solution out there? 

I have a Nuvo based system that has 8 separate zones and 12 pairs of wired speakers, each pair driven by an Elan amplifier (12 amplifiers total).  The Nuvo Music Port has gone bad, and I’m thinking of switching to Sonos.  Since I already have an amplifier for each speaker pair, I’d like to use the Sonos Port as the source as opposed to the Sonos Amp.  I’m thinking of combining a few zones so I could cover the entire area with 4 or 5 Ports.  While this will reduce the independent zones to 4 or 5, I won’t have to buy 8 Ports (or even 12 if I wanted one for each amplifier).  My question is whether the Port’s output can be split 2 or even 4 ways to feed the amplifiers without having a problem with signal attenuation.  Comments from anyone who has experience with this would be much appreciated.

Currently have an Arc, two play 1’s and a sub for home theater with Boost wired to my router. Should I get rid of the boost when I replace the two play 1’s with Era 100’s?   Not sure if this is needed any longer.