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Hi, I would like to know the impact of having 2 pairs of surrounding in front of my arc, see image below:The circles are the in-celling surrounding, the house was pre-wired for a 5.1 sound and since I got 2 sets of speakers,  I decided to connected all 4 speakers to the amp , but I'm curious if the 2 sets in front of the ARC could cause any degradation to sound    

This has been another major issue for us with little to no official remedy from Sonos.Homekit requires this back end update for certain accessories and is in current IOS (non-beta) software. Sonos’ only suggestion is resetting all speakers and re-adding (major timesink) which we’ve done twice, only to have the issue return. Any help from the team or ETA on a fix?

Hi i plan to acquire an arc, a sub and 2 era300 for my new home cinema system. i d like to check with you guys if a wired connection is required . I watched a youtube video and the guy said at least one of the speaker needs to be be wiredly connected .  Is it true ? Ideally i d like to use only wifi to reduce uggly cables . thanks for your inputs . pat

F****** app icon is constantly jumping up and down on my Mac. It takes like three separate interruptions just to get the f***er to install the update. I don’t even know what the updates do and they don’t seem to do anything at all but break s***. Moderator Note: Modified in accordance with the Community Code of Conduct.

We are remolding a house we will move into and we just finished our outdoor pool and looking at getting the Sonance 8.1 outdoor system and then also have Sonos bluetooth speakers in various rooms inside.  I would like to have all this on the same Sonos App where I can control it all together, or use different music in different areas.  And then I’ll combine the app to Google home to control it with voice.  I have searched for hours for this answer.  Hoping someone can help me out so I buy the right products!  Thank you in advance!

Hello all,Bought a new NAS (Synology). Unfortunately cannot my older sonos system /connect:AMP (using the S1 controller) won't add the path with my music. On my new sonos system (using the new controller) it does work. I did change the nas to smbv1 and i also checked the NTLMv1-autentication box. Tried to make a different folder/user account to use with my old system, but this also failed… does anyone here have any advice?Cheers  

both soundcloud and search function of spotify brokeni can see soundcloud is listed as partial outage ………. i’d say full outage as cant browse or play anything. Also any searches done, dont include spotify in results, which is two major sources of music. please fix ASAP please

After plugging in a Sonos Beam into the ARC HDMI port with a Samsung Frame (Portrait) TV— the Samsung TV now displays Sonos’ screensaver constantly instead of turning off normally, I’d like to go back to the Samsung Portrait working normally where the display is off until I enter the room and then a static Samsung provided image shows up. How can I disable this screensaver Sonos feature?

 Hi all I have an Arc+Sub, different One and a Move. The Arc+Sub are not connected on a TV at thé moment, i use just for music What ever i do, volume on Arc+Sub automaticaly down at 15% max or less (volume reducer 100%) Do You know this problem ? Thank You !  

I have a music library on a laptop that plays through Sonos.  Every track that I play from the music library has a 10 second dropout around 80 - 90% into each track but only in one room. Here’s what I’ve got: Room 1Sonos Connect Amp, connected to:2 non-sonos speaker (wired connection to Amp)1 cd player (wired connection to Amp)1 laptop containing music library (wireless connection to Amp) Music played from cd player & all apps (bandcamp, soundcloud, etc) - no dropoutsMusic played from music library - 10 second dropouts Room 21 sonos speaker (wireless connection to Amp)Music played from cd player & all apps (bandcamp, soundcloud, etc) - no dropoutsMusic played from music library - no dropouts  Room 31 sonos/ikea speaker ( wireless connection to Amp)Music played from cd player & all apps (bandcamp, soundcloud, etc) - no dropoutsMusic played from music library - no dropouts  Here’s what I’ve tried so far with no success:Reboot routerUninstall & reinstall all sonos software

I have a Samsung TV with a Beam Gen2The beam will randomly raise in volume to max level ( ridiculously loud) when TV is on or when playing music…. But also hear a pooping sound ( the sound it makes when you physically raise the volume button ) when the TV is off… then when it happens when the TV is off.. I check my Sonos app ( TV still off) and the volume slider button has moved to max volume… when it was previously halfway I have done everything suggested in the forums …unplugged absolute every connection including internet etc.. but I will be lying in my bed at say 5am in the morning .. no TV or anything else on.. and hear the popping sound raising the volume.. PLEASE HELP 🙏 …

On my Sonos system, out of the blue I saw that my SoundCloud wasn’t connecting and Sonos was asking me to re-authorize it, which I’d never seen before. Once I tried to, I kept receiving an error 500 message and Sonos wouldn’t allow me to connect.

Can this be done? I think I read I’ll need an amp for each pair of ceiling speakers and wall speakers but curious if these can all be paired together?

I have dropped my Pandora subscription and would like to delete Pandora from my Sonos 1.  Any suggestions on how to delete that station?  TIA

I have a stereo pair of Play:5 . Also other Sonos equipment in the house. They are all connected on Wifi.   When playing music on the stereo pair of the Play:5, music drops out. Ping times to the left side of the Play:5 pair shoots up to 2+ seconds (from ms): 64 bytes from 192.168.89.152: icmp_seq=201 ttl=64 time=8.770 ms64 bytes from 192.168.89.152: icmp_seq=202 ttl=64 time=2.975 ms64 bytes from 192.168.89.152: icmp_seq=203 ttl=64 time=3.121 ms« start playing music >>64 bytes from 192.168.89.152: icmp_seq=204 ttl=64 time=2.056 ms64 bytes from 192.168.89.152: icmp_seq=205 ttl=64 time=216.354 ms64 bytes from 192.168.89.152: icmp_seq=206 ttl=64 time=1573.440 ms64 bytes from 192.168.89.152: icmp_seq=213 ttl=64 time=5184.342 ms64 bytes from 192.168.89.152: icmp_seq=214 ttl=64 time=4360.328 ms64 bytes from 192.168.89.152: icmp_seq=215 ttl=64 time=3363.856 ms The right side ofthe Play:5 pair has consistent low ping times. When starting the music from another set and then letting this P

Is it possible to setup more than 2 Era 100 Speakers in one room with and Arc soundbar and Sub? I purchased a 3rd and everytime I set it up, I select the correct room and instead of adding it there, it creates another room with the same name and adds a 2 at the end. Am I doing something wrong or can you only have a max of 2 in each room?

Trying to play music from Plex to my sonos. Some albums play, no problem. Some albums i get the following error message. - “Unable to play ‘song title’ - the connection to Plex was lost”Things I have tried-Checked Sonos app for updates Checked Plex for updates. Restart plex. Restart phone Re-authorize Plex account Delete and reinstall plex service. Stop and re-start plex server i have the same problem if I use the app on my phone or my computer. I am able to play these songs through “Plexamp” - which makes me think it is a Sonos problem?My server is hosted on a Synology 920+  

I have a turntable with both RCA, BT and USB connectivity. Can I plug the USB turntable to the USB port in the 300? Also can I use the BT to pair with the 300? What is better?

My Sonos apps (Mac OS, iOS) stopped connecting to Spotify sometime this afternoon (CET). Is this a systemwide outage? I can play Spotify directly from my computer and devices, the problem seems to be in the connection between Sonos and the Spotify service.

I have a new router and password and since then cannot connect to my Sonos system. I have followed all the steps carefully but it still does not connect. Also in total I bought different Sonos speakers as I live in two places. I have bought 4 Play: 1 devices of which 3 are here. It only shows me 2 and none of them have the serial number of the ones I bought for here. At least one should, but none do.  what could the problem be?

Hello. I have an existing Sonos system and a new PC.  Play One x 2 , Play 3 X 1 , Play 5 X 1, Soundbar and a Bridge. I’m not keeping the old PC . When I download S1 it asks if I’m connecting to an existing or a new system. I’m guessing I select existing as the devices will all be registered with Sonos ? Computer is new and the old computer will not be on the network in the final system. Router remains the same.

I'm deaf in my right ear and can't understand dialogue.I can't hear stereo or surround  sound. Is there anything that will help?

Have just upgraded from Sonos One surrounds to Era 300 and checking placement.  Doesn’t sound as prominent as I’d expect. Anything I can do to improve it?

Hi,I have an old ZonePlayer ZP80 that I’m hoping to use with my new Sony sound bar that has an AUX input to play music in my living room. It’s a HT-XF9000.  is this possible or would I need an amp like the ZP100/120 (have one of these too)? thanks!

I consider to buy Sonos 1 sl to set up a multi room system in my Appartement.i want to fix the Sonos on the ceiling. Do you now if the “standard”wall support are ok for this of so I need to buy special support ?  Thanks