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Hi, How do connect a turntable ground wire to Sonos port? I have a turntable (Dual 429 CS - https://hifi.dual.de/en/products/automatic/cs-429/) that has a ground out, but Sonos port does not have a place to connect that ground out. Any work-around this? Has anyone come-across this issue? 

I just re-subscribed to Sirius XM and now  keep getting the error that the connection has been lost. It will play all our other channels and music subscriptions, like Pandora and YouTube Music just fine, but it won’t stay connected to the SiriusXM, despite uninstalling and reinstalling the Sonos SiriusXM app. What else can we do to fix it?Thank you!

I recently moved away from my parents where my Sonos Play:1 was originally placed in a system using my dads e-mail. When i moved in my roomate already had a sonos that was connected to her account and i’ve been trying to connect mine to it as well but it is not working. I’ve tried factory resetting and used the add new product in the app but it constantly fails.Dansk:Jeg er lige flyttet hjemmefra med min Sonos Play:1 og skal sætte den på min roomies konto fordi det er kontoen på wifi’et, men det virker ikke. Hver gang jeg prøver at tilføje nyt produkt får jeg fejlmeldinger. 

Hi!I own a Roam SL, which I am generally very happy with - except for one detail.Unaware of the Sonos ecosystem concept, I bought it because I needed a new bluetooth speaker, and it had good reviews and a good size for what I needed it for.Unlike any other bluetooth speaker I have/had, the Roam does not automatically attempt to connect to the last device it was connected to when powered on; my JBL Go (which died) did it, JBL Go 2 (also dead, replaced by the Roam) did it and my Yamaha THR10-II does it, and it is such a convenient feature.As covered in this forum post, this has been requested before.So, it would be wonderful if the Roam could do this as well. Cheers!

Everything was working fine for years.  Today, we got home from out of town, and 1 amp is flashing orange/white light and 1 set of speakers does not work.  We had a storm overnight.  A couple fuses blew.  Everything back in working order except this amp/speakers.I have followed the steps to reconnect.  Does not work.  Amp keeps reverting to orange/white blinking light.  Cannot get sound out of the speakers.  Another amp in the same room, for other speakers is working fine, and did not need to be reset.

Is it possible to put 1-2 Roams in the same location as an Era 100, and have them play as a set?

I have Earc hdmi om both Sonos Arc and TV, but no Atmos support on TV. How do I get Atmos? The newest “Chromecast HD” support Atmos - Can I somehow connect it, to solve the problem? (do I need the HDFury or VAX04101A to fix the problem)? I need help from the experts :-)

I changed my soundbar from a beam to an Ark and the sub is working with the ark but my Era 100s are not. When I check my system it has a question ❓ mark beside the Eras. When I check if they are connected, it says they are, but no sound. I think the Eras are still connected to the beam I returned. How do I get sound from the Eras? I wanted to use them for rears. Any ideas? 

I have setup my playbase & sub via wifi. Works perfectly.  but when i plugged in ethernet cable to either one of them, they suddenly stopped working & sonos app cant find them. I am using a mesh network. TP-link Deco, connected to a switch(unmanaged), then to the playbase/sub.Any help? 

Just updated to 15.5 firmware update and noticed less volume from beam gen 2. Has anyone else noticed this issue?

I've recently changed my wifi provider (from BT to Sky) and I've tried 3 times to connect my Sonos five to the wifi to no avail. Does anyone have any advice?

Hi,The standard theatre setup is to pair beam gen2 with a pair of era 300, I wonder to pair the beam gen2 with 1 era 300, would this enhance the Atmos audio or it just have to be one beam gen 2 with 2 rear Era 300? Thanks

Is Alexa supported on Sonia in India. If not it’s very bad on the part of Sonia. As it’s officially selling its product in India

hi I have the era 100 both of them set up as a surround sound sound with the arc and a sub. The reason I bought the area 100 is so I can plug in my Dj mixer using the auxiliary input with the adapter. So far no luck when I try to play my Dj mixer into Era 100. Sonos support told me I need to buy the specific Sonos line usb c adapter from their site for this to work. Is this true? or would I not be able to play because it’s already part of the surround system? 

So today I went to play music from mycloud service  (that I was forced to use after I couldn't  access my music  library)Now all that's coming up is "mycloud home" unable to browse musicReally had enough of the mycloud sonos combination What nas drive will work with sonos S1 ? Thanks 

I have several sonos speakers already connected. Due to problems of lack of light, everything got out of control. Now in the Sonos application I get the speakers with a key and do not happen. What should I do?

Whenever I lose power the Sonos system (5 devices) no longer are recognized by the Sonos app. I try dozens of times to reset.  No luck.  Amazon Alexa has no issues, reconnects right away and allows me to control the devices in seconds.  Typically after a week, the Sonos app starts to control again without any intervention by me. Does anyone else experience something like this? Thanks! 

How to access playlist?  Shows available but will not play.  We have gone to system preferences/security privacy/privacy tab/full desk access.  It still doesn't work.  What should we do? 

I am requesting some feedback for a recent problem I have encountered with my iTunes music playing on my Sonos system. Two weeks ago, I encountered the following message-the song is not encoded correctly-when playing some music on my iTunes playlist.  The problem does not appear to be widespread as I can play from my music library w/o encountering this situation.  However, I don’t know the extent of problem as I have nearly 20K music files in my library.  The problematic files have the same file extensions as these that Sonos still recognizes-mp4.  At this point, I am using roam, arc and port as my Sonos sound backbone.  Any thoughts?  Thanks.

I have one Sonos Soundbar and two Sonos Ones (G2) that simply do not want to be part of the same room. Two Ones were set up as Living Room and play nicely. When I try to add Soundbar it is always created as a separate “Living Room 2”. I can group them as two separate rooms to play the same music, but if I try to tune them they get tuned independently as two separate rooms.Any way to make all three speakers part of the same room as the same setup? 

I have two homes, one with Sonos first generation products and the 2nd home with newer generation Sonos product.  If I keep the first home on the gen1 app, can I just set up the 2nd home on the new app but use my same Sonos account for both apps.  Looking for any suggestions as to how best utilize my Sonos products at both locations.  Thank you.

I have an all Wi-Fi setup for my TV and want to connect the same setup temporarily to my projector but It only has one HDMI port and doesn’t have AirPlay audio support, however it does have Bluetooth support.So therefore my question is;Will adding a Sonos Roam to the setup allow me to make my current setup work with my TV as normal whilst also adding the option of Bluetooth connectivity to my projector?

Hi , open reach engineer came out yesterday to replace our old router with new super fast fibre optic broadband, 2 Eero routers now in the house 1 wired off the Ethernet cable the other in the kitchen is linked to it.however we have Sonos devices sound bar sub woofer and new play bar in another room plus a play upstairs , none of them are connected to the Sonos app account and none of them especially the sub will connect to WiFi , we tried for hours last night to connect , I found this forum and this morning changed the settings on the Eero to bridge , still didn’t find any Sonos products but then the smart tv would connect to the internet either , before I made the changes this morning, they had previously connected fine , now I have no idea how to move this forward . sound bar and sub are almost 5 years old , not sure what gen they would be as I, m not that technically minded …. please help 

I've bought a gen on EBay (selled as gen 3) but I'm not sure about the gen.Could you tell me the gen with the serial number please?Thanks in advance  Moderator edit: removed pictures with serial numbers (but recorded them).

Hi, I subscribe to the PlanetRadio service to listen to Scala Radio without the adverts. I have successfully used this feature on my Sonos system for the past year however in the last fews weeks, the Premium features are not recognised and I get all the adverts. My PlanetRadio subscription works fine on my iphone and ipad.  I have tried everything I can think of…Re-authorizing the service Removing the service and re-adding. Shutting down all my Sonos devices and starting up using one factory reset Play 1The problem persists. Does anyone else have a similar issue? Any solutions? I have contacts PlanetRadio but they’ve only suggested the basic re-authorizing steps. Tim.