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shedlox
Contributor I
August 25, 2023
Answered

Verizon 5G home internet connectivity issue

My two Sonos FIVE speakers, and my MOVE worked flawlessly with Cox Internet. However, since I switched to Verizon 5G home internet, Sonos can't find or connect to my system. 

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4 replies

Stanley_4
Stanley_4
Grand Maestro
August 25, 2023

Are you putting the phone and Sonos on the main WiFi and not the guest WiFi?

I think the Verizon router has a connected devices limit, you might check that.

 

    Mark Vernon
    Lyricist I
    August 27, 2023

    I have also been trying to set up my Sonos with a new Verizon 5G Home internet system.  I can get it to work but it is not stable. I have everything connected with ethernet except for two Move speakers. I have disabled WiFi on the wired ethernet devices.

     

    One issue is that It looks like the iPhone Sonos app is sensitive to a week wifi signal and will loose the system because of that.  I am considering getting a signal extender for the Verizon router but hate to invest that money if that does not solve the problem.

      shedloxAuthor
      Contributor I
      August 27, 2023

      Thanks for the note. Glad to hear that I'm not the only one experiencing this. I have a Deco mesh wifi system, which is awesome, but the connectivity issue remains. So don't spend the extra money.

      I can't connect using an ethernet, as it's not practical.  And the whole point of both Sonos & Verizon was the lack of wires!

      I'm going to write Sonos to, hopefully, address the issue.

       

      CHEERS!

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