Answered

Hi there,When I try to add a new music service to my system, I get an error that states:”You have reached the maximum number of music service accounts that can be added to your Sonos system. Please remove an existing account before adding a new one.”Does anyone know what this limit is? Has it changed at some point? I couldn’t find any info in the forum or support site that specifically called out the limit or error message.Interestingly, I have deleted a couple of services but I still get this error, so at some point in time I was able to have more music service accounts than I have now (30 accounts over 26 music services, plus one voice service (Sonos)).Thanks. 

(Moved from Ask a Question)We just bought a house and I'm already planning on how to set-up everything (we won't be moving in until end of Sept).The living room is non-symmetrical and also has a sloping/varying ceiling height, with roughly 4m ceiling height at the area where the surround speakers would be positioned. Our setup in current apartment is: ARC, Sub + 2 Sonos One's as rears.My question is, is there a benefit to upgrade to Era 300's? My understanding is that Era 300's wouldn't perhaps work due to the layout (ceiling particularly) and a lack of wall to the right surround speaker.Please educate me on what would be the best option :DAttached a picture of the living room (previous owners furniture etc.) and floor plan with intended speaker position. TV would be placed in the same spot as in the picture, with sofa little bit closer to the TV. Current thinking is to either have the rear speakers wall mounted to the back wall, or with stands closer to the sofa. 

does sonos sub generation 1 work with sonos 5  generation 3 speakers

Got Connect 1 hard wired to router and Denon receiver. Worked great for years when I was getting 2mb download speed. Changed to fttp a year ago and now getting 400mb to the router. Last couple of weeks music will start and cut out. Then get sound sporadically. Checked all cables and rebooted everything a few times. Still the same. Hopefully someone has a fix. Thanks folks.

Newb here & couldn’t find the answer to my question: If I have an Amp & use wired speakers for L/R fronts, would I also be able to connect 2 One SL’s (wrong model in title) to use as L/R rear surrounds? I would use the 2 wired fronts for my turntable & then all 4 for TV.Can I do that with a single Amp?Thanks!

Hi allI was having a beam gen 1 plus two Ikea symfonisk plus sub gen 3 set up. However due to my living area restrictions. I can't seem to find a good place to put the surrounds. So I decided to just change the beam gen 1 and the symfonisks to Arc. However my tv is placed in this cavity area. I did some measurements there's about two feet from the edge of arc to the wall on both sides . And from the counter top to the ceiling of the cavity is roughly 68 inches. I haven't had a chance to try it or test out certain configurations. But I am wondering would this placement have any negative impacts on the Atmos effect ? I heard placing it as far as possible to the edge of the counter top but that really looks kinda ugly... 

I listen to podcasts on my Sonos all the time, using Pocketcasts. The vast majority of the podcasts work fine, but for whatever reason I cannot get Bill Burr's Monday Morning Podcast or Sarah Silverman's podcast to play on my Sonos system. I can play them on Pocketcasts on my phone, it's only when I use the Sonos app to play them that they don't work. Sonos is going to blame Pocketcasts, Pocketcasts is going to blame Sonos. How do I listen to these two podcasts like I can the other 20 I subscribe to?

Hi Community!I currently have an integrated amp with multiple inputs (turntable, CD player, AM/FM tuner) and multiple passive speaker outputs grouped by room (kitchen, patio, living room, etc.) The speakers are connected to a switcher for each set (room) and connected to the integrated amp via two L/R speaker connections.I am wondering if the switcher could connect to Amp via the two L/R speaker connections (thinking yes). However, I do not know how to solve the component input question. Would I need a preamp?The goal is to take my existing analog/passive system, integrate it with SONOS speakers, and control everything through the SONOS app. However, the speaker switcher would probably be recognized as one channel, right? Would I need an app for each room, then? Thank you!

We have a Beam Gen 2 and 2019 Samsung Q70 tv that are connected via the arc cable. The sound works great, but the issue comes when changing the source of audio. When we turn on the TV it auto connects to HDMI receiver for sound (which is the Sonos connected via arc), but if you select any other audio source (TV speakers/optical/bluetooth) it will switch to that source for a couple seconds and then switch back to HDMI receiver. One of us will often use the TV with headphones on, but the only way to use the bluetooth connection is to manually unplug the ARC cable from the TV or Sonos.  Is there a setting(s) that I need to change on the TV and/or Sonos to enable us to leave the ARC cable plugged in and allow us to change the sound source without immediately defaulting back to the HDMI receiver (Sonos)? One solution I keep seeing is disabling the Anynet+ option, but this means each time we have to go into the settings and enable/disable. If this is the only solution then we can do that, bu

I have an external audio input to the TV through AUX, and the TV is connected to Sonos ARC through HDMI, so can the sound of the external audio be played from Sonos ARC?

I have a paired Sonos one setup and the problem is as follows: sound source: a Mac connected via Airplay on the same wifi + Sonos app installed  on the mac (if it matters)Explainer: Sonos plays a video (sound) perfectly. I select a new video, the video starts but Sonos does not play the sound anymore. To solve the problem I have to change output device on the mac to something else, then select the Sonos again and it starts to play perfectly.  This also happens if I switch applications when e.g. a youtube video ends, I use an other app, i revisit youtube in the browser and i have to do the “switch output device” again.  I tried with different browsers already. It has been happening since I have Curious if it happens with others or what is going on. 

I don’t know if this question has been asked yet, so here goes. I am using 2 Era 300s as surrounds in a 7.2.4 system used exclusively for home theatre. The 300s are behind the couch, mounted right-side up, 26 inches from an acoustical tile ceiling.  The question is, since the acoustical ceiling is absorbing much of the upward-firing sound, would it not be better to raise the 300s a bit and mount them upside down?

Hi I am having issues connecting to my music library on USB connected to my router. I get error codes 900/1000/1001 using S2 app on android and on the Windows app. I have just changed my router to Draytek 2766ac - I have been through every setting on the router but still cannot connect. What am I missing? Its driving me insane because had no issues doing this with last router. ThanksTony.   

Ive added my Spotify account and my Wife’s Spotify account, and the identifying names are showing in the Services & Voice screen to differentiate between them. However in the Browse screen it just shows the name ‘Spotify’ twice so its hard to know which account you are browsing from. Is there any way to show the nominated account names in the browse screen?

Has anyone experienced the plastic around the pin melting on the Sonos Move charger. I am now unable to charge the speaker. 

Hi everyone…my first post here,so i might have not seach on this topic as i probobly should😇.Anyway….as headline say it’s bout bookshelf speaker from Ikea. I’m a little confused bout the gen 1 & 2.Outside the volumebutton have relocated. So i’m asking: on gen 1…..are the volumebuttons next to eachother or is that on gen 2. I’m asking cause i see mostly gen 1 with the play/pause between volumbottons are more common to see up for sale on the used market,but seller ad that “the one i sell is a gen 2” and use pic from Ikea’s website with the gen 1 on it. Is there a different when it comes to Airplay on the gen 1 & 2? Thanx

With the app unloaded, now tapping the Sonos S2 app icon open Sonos to the last used speaker groups music queue instead of opening to the speaker group.Previously tapping on the widget album cover or tapping on the S2 app icon would open S2 to the My Sonos or last used speaker group page.All widget touch points appear to work correctly. To be crystal clear, this appears to be only an issue when tapping the Sonos S2 application icon from a home screen or from the app tray.  I'm not sure why opening directly to a speaker group queue would ever be desired, and if it were to be an option it would be one that we should be able to turn off.Tested/confirmed on Android 13 on Pixel 4a and Samsung S22 Ultra. 

Hi there everyone does anyone know if you can get covers for your sonos speakers 

Why is it when you move the era 100 speakers to get a better sound experience its extremely difficult to get the speakers connected back with the Sonos App?  When i go inside my router I can clearly see my speakers connect back to the wifi. 

I revised things recently when my old computer died, which we used as a local server, including a Music folder that we accessed via SONOS. When we got a new computer, we canned the server idea and placed all our files, including our music folder, onto Microsoft OneDrive. Is it possible to stream from OneDrive? What about some other online repository? Or must it be local?  

Can an S2 product downgraded to run on S1 be reversed at a later date.Thanks.

Hi All,Recently I’ve noted that my Sonos Play One (Alexa control switched off) no longer ducks when I make an Alexa request to the Dot that is part of the Dining Room Group.  The Sonos is the preferred speaker in this group, and it’s frustrating having to BELLOW commands to Alexa as the Play One no longer lowers the volume when an Alexa request is made.Is anyone else seeing this issue ….. again!?Cheers,Ripface

HiI have an lg cx and sonos arc with sub.I wanted to cure a hdmi control issue with my Apple TV 4K box and disabling cec control on my lg cx fixed it.My sonos Arc seems to operate still, all be it I can’t control volume for live tv via tv remote anymore. But app to do that is fine.Basically all I want to know is is there any other issues that could arise from not using hdmi CEC control?Is it an important feature to keep enabled or am I fine having it disabled? thank you  

Hi,I got a PLAY1 from a family member which had always worked good and did when I got it.Fast forward when I brought it home I was trying to factory reset it, but that does not work. The orange light just keeps blinking and it’s doing that for a couple of hours.When I try to configure it without a factory reset, the PLAY1 is visible in the Sonos app and I connect to it’s own WIFI, but when a sound is going to play on the PLAY1 to move forward in the installation, it does not play it. The second configure way of pressing that PLAY-PAUSE button does nothing aswell. I've tried setting it up both with iPhone and Andriod phones.What do you think may be the issue? It would be sad to not be able to use this speaker..Thanks

Hi,i have sonos play:5 gen1 and noticed that bass works just fine but left and right speakers seems to work very low. Even if volume is high, if bass is reduced, they hardly produce any sound. Thoughts?